topic Re: 6131 & 6400 PVR Playback issue - recorded zero minutes? in TV & Streaming

6131 & 6400 PVR Playback issue - recorded zero minutes?

rykab1 — Wed, 02 Apr 2025 14:57:51 GMT

Over the last 6 months, I am unable to playback some of my recorded TV episodes (usually CBS channels). It appears that the recording is there but when I played it I get black screen and then the playback ended after about 1 minute - it is as if nothing was recorded on that episode.

Not sure whether it is related. But recently, I am occasionally getting the "Downloading or acquiring satellite signal" when I changed programs - in the past this used to only happen during bad weather.

Thank you.

Re: 6131 & 6400 PVR Playback issue - recorded zero minutes?

BellPatricia — Fri, 04 Apr 2025 14:49:27 GMT

Hey there @rykab1

Welcome to the Bell community, and thanks for posting 🙂

We would like to get a bit more information.

What type of receivers do you have?
Is it affecting a certain show on CBS, and have you scheduled a series to record?
Do you notice any trouble with Live TV for the same show?
Does the timing of the recording and the error message you get seem to coincide?

To test a bit further can you log into the Bell Fibe TV app (using your MyBell credentials), and check to see if the recording plays in full there?

Hope to hear from you soon,

@BellPatricia

Re: 6131 & 6400 PVR Playback issue - recorded zero minutes?

rykab1 — Sat, 05 Apr 2025 04:18:35 GMT

I have both the 6131 (quite old) and 6400 (purchased in 2024) receivers, and the 'zero minute recording issue' has occurred on both receivers. I record the 3 CBS FBI series and I schedule them to record new episodes. Although I am not 100% sure but I think I Live TV was okay on those series. The timing of the recording and error message did not coincide. I think this 'zero minute recording' issue may have also occurred on NBC channel.

I have recently changed my scheduled records using Canadian channels (Global TV), and I am hoping the problem would go away.

I have deleted the 'zero minute recorded episodes'. I don't believe I can see my recordings on Bell Fibe TV app.

Thanks.

Re: 6131 & 6400 PVR Playback issue - recorded zero minutes?

CowMom — Thu, 17 Apr 2025 01:57:06 GMT

The exact same issue has been happening to me the last 2 weeks. I have had “Survivor” set to record all new episodes. The pvr shows that it is recording, the new episode appears as 1hr 32 mins long but on playback it instantly goes black and back to the pvr menu after 1 minute.

Re: 6131 & 6400 PVR Playback issue - recorded zero minutes?

BellNick — Mon, 21 Apr 2025 18:46:09 GMT

Hi all
We wanted to check in to see if you're still experiencing recording issues with content from the CBS channel?

Re: 6131 & 6400 PVR Playback issue - recorded zero minutes?

Northern girl — Fri, 02 May 2025 12:48:43 GMT

I have been having the same issues. Got frustrated and called Bell tech. First I tried their chat function that didn’t go well. I was told it was my receiver and I would need to buy a new one. I tried to tell her I didn’t think that was the problem and since I had dish care I shouldn’t be charged for the receiver she was planning to send me. She clearly was following a script of what to do. She passed me on to another tech via phone who took more time and effectively solved my issues…I lost my saved programs but I was t able to access them anyway due to code 05.

Re: 6131 & 6400 PVR Playback issue - recorded zero minutes?

Northern girl — Fri, 02 May 2025 04:23:30 GMT

My problem was with my bell 6141 receiver hooked up to a hard drive

Re: 6131 & 6400 PVR Playback issue - recorded zero minutes?

Northern girl — Fri, 02 May 2025 18:27:24 GMT

Woke up today with the problem back? Yesterday when the tech reset my receiver my recordings had disappeared. Today they are all back with the same error code. Frustrated.

Re: 6131 & 6400 PVR Playback issue - recorded zero minutes?

BellPatricia — Fri, 02 May 2025 20:10:21 GMT

Hey there @Northern girl,
Thank you for reaching out to the Bell community 🙂
Does this only occur while your 6141 is hooked up to the external hard drive?
Is the problem affecting a specific channel or all channels? Are other receivers in your home also experiencing this issue?
Can you share a photo of the error as well?
Hope to hear from you soon,
@BellPatricia

Re: 6131 & 6400 PVR Playback issue - recorded zero minutes?

Northern girl — Sat, 03 May 2025 12:01:09 GMT

I deleted the old programs and tried a new recording. It worked? I will continue monitoring to see if it my error message is tied to certain channels or if it is fixed.

Re: 6131 & 6400 PVR Playback issue - recorded zero minutes?

Northern girl — Tue, 06 May 2025 23:14:44 GMT

Problem is back. I recorded a bunch of programs yesterday to see if it was a channel problem. All worked fine yesterday. Just turned on tv to watch same shows and unable to view them…black screen and programs I tape last night have the error 05 code. Yes I am using a hard drive on my HD 6141. Unfortunately Bell techs no longer service us and I am still using an older satellite and unable to use the newer PVRS. And now I believe to your new software update no longer able to use the hard drive combo I was offered as a solution.

Re: 6131 & 6400 PVR Playback issue - recorded zero minutes?

dks — Wed, 07 May 2025 10:36:22 GMT

If you have Error 005 on a 6141 receiver, you can try these troubleshooting steps.

Re: 6131 & 6400 PVR Playback issue - recorded zero minutes?

Northern girl — Fri, 23 May 2025 00:12:05 GMT

I have tried all the steps provided. We were okay until today back to same issue. Frustrated

Re: 6131 & 6400 PVR Playback issue - recorded zero minutes?

BellKris — Sat, 24 May 2025 13:02:17 GMT

Good morning, @Northern girl.

Could you please clarify as to what the exact issue you're experiencing is (playback issue or getting error 005)? If Error 005, please check out our thread Missing channels on Satellite. Attention 005

Looking forward to hearing back from you.

6131 & 6400 PVR Playback issue - recorded zero minutes?

Mr T1 — Wed, 03 Sep 2025 15:12:04 GMT

Anyone else having issues with there recordings using the 9242 PVR. I can record a event and watch it on the same day I recorded , how ever If I try and watch it after midnight or the day after I get the message " A problem was encountered when opening the files for this PVR event ! Please Note the ERROR Code 05 " I have two 9242 receivers that started doing this at the same time . I have tried replacing the hard drive on one of the receivers and still get the same problem. Spoke with a friend that started having the same issue with his receiver a few weeks ago. Starting to feel like maybe something going on Bells end ! Reaching out here to see if others are having issues like this lately !

Re: 6131 & 6400 PVR Playback issue - recorded zero minutes?

BellPatricia — Thu, 04 Sep 2025 21:10:30 GMT

Good day @Mr T1

Thank you for reaching out to the Bell community and for all of the troubleshooting you have done so far.

Is this affecting all of your recordings or just one in particular? Are you able to test to see if you can watch the recording on a different receiver or via the Bell Fibe TV app?

@BellPatricia

Re: 6131 & 6400 PVR Playback issue - recorded zero minutes?

Mr T1 — Fri, 05 Sep 2025 20:57:38 GMT

All recordings on two of my receivers and also happening to someone else I have been talking to . Not sure if it is related but seems to have started some time around June when there was a firmware update pushed I was told from a bell rep when calling into discuss .

Re: 6131 & 6400 PVR Playback issue - recorded zero minutes?

Northern girl — Sat, 06 Sep 2025 00:06:05 GMT

I agree it all started after the firmware update. Sad no fix has been found. They just keep giving us solutions that don’t work. On the plus side the Bell fibe app can now record and I can use my Bell streamer as a PVR.