topic Re: 6400 receiver - Not getting any channels in TV & Streaming

6400 receiver - Not getting any channels

crusty1 — Wed, 27 Nov 2024 15:39:27 GMT

6400 receiver not getting any channels. Have tried rebooting and still nothing. it was not in use for a bit so im thinking this is the problem. i have sync'd but says this could take 2 hours.

Re: 6400 receiver not working

WelshTerrier — Tue, 26 Nov 2024 12:06:40 GMT

Good Day & Welcome to the Bell Community Forum.

Thank you for posting your question. Can you please provide us with some further information?

Did you temporarily suspend your satellite service? Was your receiver left unplugged while not in use?

If so, plug in your satellite TV receivers one day before your scheduled reactivation (if you didn’t leave them plugged in) so that they can communicate with the service reactivation system. If your channels don’t return after you reactivated your service, try to synchronize your programming.

If you still can't see any picture on your TV, reset your receiver by pressing and holding the POWER button for 5 seconds.

On your Satellite TV remote, press MENU.
Scroll to and select System Setup.
Scroll to and select Factory Defaults.
Read the warning and select Yes.

How to reset my receiver on Bell TV (6400 HD receiver)

6400 HD receiver: User guide and support from Bell TV

If you still require assistance, please call Bell Satellite TV tech support at: 1 888 759-3474

Let us know if you require further assistance.

Take care

Re: 6400 receiver not working

BellPatricia — Wed, 27 Nov 2024 15:42:03 GMT

Hey there @crusty1,

Welcome to the Bell Community.

Just checking in to see if your channels were restored after you resynched them.

If you are still having trouble we recommend that you try the suggestions @WelshTerrier posted above, and then let us know how everything is going.

Hope to hear from you soon.

@BellPatricia

Re: 6400 receiver not working

crusty1 — Thu, 28 Nov 2024 14:46:13 GMT

thanks for responding. I called Bell and apparently we have a defective smart card. They are sending a new one via Purolator as we have a postal strike at the moment.

Re: 6400 receiver not working

BellNick — Thu, 28 Nov 2024 15:14:50 GMT

Hi there @crusty1
Thank you for the update. Please keep the Community updated how it goes.

Re: 6400 receiver not working

crusty1 — Thu, 28 Nov 2024 18:19:25 GMT

I have just tracked my smart card and it was sent to the wrong address. Was suppose to go to 1544A xxxxxx and Bell put address to 15444 xxxxx

so now i wait to see if it gets delivered

Re: 6400 receiver not working

BellNick — Mon, 02 Dec 2024 16:01:25 GMT

Hi there @crusty1
We wanted to check in to see if you received your Smartcard?
Looking forward to hearing back.

Re: 6400 receiver not working

crusty1 — Mon, 02 Dec 2024 17:48:07 GMT

hi thanks for checking.. still waiting on smart card and nobody seems to know where it is..It was out for delivery on November 28th and now when I track it, it is back at the sorting facility in Kingston, Ontario. Soon i will have no way to go get it from the address we had it shipped to. Not impressed with Bell Canada at this very moment. any help would be appreciated

Re: 6400 receiver not working

BellNick — Mon, 02 Dec 2024 17:57:29 GMT

We'd like to take a closer look into this @crusty1 and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

Re: 6400 receiver - Not getting any channels

Dollydumpling — Thu, 08 May 2025 21:29:32 GMT

Hi Crusty, I know this is a late response… I had the exact same issue, Bell said I needed a new smart card as well. I took the old smart card out, wiped it with a clean cloth…dust had built up on it…. Put the card back in and Voila….everything back to normal….