topic Re: Channels won't load: Fibe TV App on Hisense Google TV in TV & Streaming

Channels won't load: Fibe TV App on Hisense Google TV

Geoff9 — Mon, 11 Aug 2025 13:02:10 GMT

The Fibe TV App on my Hisense Google TV is not loading any streams. The App opens with no issues and I can see the channel guide and everything works, but when you select something to play - It flash a black screen for a couple of seconds and then goes back to the selection screen. This has worked with no issues for the last year and everything else works fine. YouTube, Netflix, Disney, Plex, all load and work fine to watch anything with no issues

I have uninstall and reinstalled - cleared cache - I have done just about everything short of resetting the TV to factory defaults - oh and the TV is connected by ethernet and not Wifi

Anyone know if their are logs that can be generated or accessed to see if something is crashing?

I am pretty good with most tech stuff, but this has me stumped

Anyone see this before and have a suggestion?

Re: Channels won't load: Fibe TV app

dks — Sat, 02 Aug 2025 19:58:27 GMT

Thanks for your question. How are you accessing the internet? Bell fibre or another provider? Have you downloaded the latest version of the Fibe TV app? Is that causing the problem?

Re: Channels won't load: Fibe TV App on Hisense Google TV

Nkm88 — Sun, 24 Aug 2025 20:44:34 GMT

I'm having the same issues in the same tv and app using bell fibe wifi. Did you find a solution?

Re: Channels won't load: Fibe TV App on Hisense Google TV

BellNick — Tue, 26 Aug 2025 20:03:58 GMT

Hi @Nkm88
Thank you for your post and welcome to the Community.
Have you checked to ensure your television firmware is up to date?
Have you attempted to uninstall the Fibe TV app from your television and reinstall it?
Is your television connected via Wi-Fi or ethernet connection and have you tested both to see if the issue persists?
Looking forward to hearing back.

Re: Channels won't load: Fibe TV App on Hisense Google TV

Frank77 — Wed, 03 Sep 2025 23:49:46 GMT

I have the same issue with the my Hisense Google TV any solution

Re: Channels won't load: Fibe TV App on Hisense Google TV

Frank77 — Thu, 04 Sep 2025 10:41:58 GMT

I have try all the above except ethernet connection but that would not be possible because i would need to run a cable through half of the house.

Re: Channels won't load: Fibe TV App on Hisense Google TV

BellNick — Fri, 05 Sep 2025 13:08:09 GMT

Hi there @Frank77
Thank you for your post and welcome to the Community.
Are you able to share which television model number you have and what firmware version you have?
Does this happen on all channels, specific channels?
Does this occur with On Demand content?
Looking forward to hearing back.

Re: Channels won't load: Fibe TV App on Hisense Google TV

Frank77 — Mon, 08 Sep 2025 09:37:28 GMT

Hi it happens with all content, once i press it flickers and return to where i was it those not launch the content.

Modell number : I can't find it but it a Hisense smartTV 4k google tv

Software vervion : V0011.01.00T.O0711

Re: Channels won't load: Fibe TV App on Hisense Google TV

BellNick — Mon, 08 Sep 2025 14:37:06 GMT

Hi there @Frank77
Thanks for the information. We'd like to investigate into this further, but we'll require the model number of the television. You should be able to find this information on a sticker located on the back of the television.

Re: Channels won't load: Fibe TV App on Hisense Google TV

Frank77 — Mon, 08 Sep 2025 14:56:05 GMT

Model is 65A68H

Re: Channels won't load: Fibe TV App on Hisense Google TV

BellNick — Wed, 10 Sep 2025 17:29:14 GMT

Hi @Frank77
Can you clarify what you had meant by it returns you back? When the screen goes black and takes you 'back', is it taking you back to the guide or somewhere else?

Re: Channels won't load: Fibe TV App on Hisense Google TV

Frank77 — Wed, 10 Sep 2025 23:54:09 GMT

per example if i am on the guide and i press to watch it flickers black then it return to guide where i was on the show i wanted to watch.

Re: Channels won't load: Fibe TV App on Hisense Google TV

Binks905 — Fri, 12 Sep 2025 02:08:07 GMT

I have the exact same issue, with a different google smart TV a TCL.. I think we've found the common denominator thought google devices. mine is plugged in to Ethernet

Re: Channels won't load: Fibe TV App on Hisense Google TV

Nkm88 — Fri, 12 Sep 2025 02:12:20 GMT

I don't think that's it necessarily. I didn't have that problem with my Pixel 6 nor my new pixel 10. I can use the fibe tv app on my phone with no issues and cast on to the TV.

Re: Channels won't load: Fibe TV App on Hisense Google TV

Binks905 — Fri, 12 Sep 2025 02:47:08 GMT

Casting does work but that launches a completely different app to be clear I meant Google TV devices

Re: Channels won't load: Fibe TV App on Hisense Google TV

Frank77 — Fri, 12 Sep 2025 09:29:45 GMT

I agree i have different Google TV and the hisense is the only one i am having issues with

Re: Channels won't load: Fibe TV App on Hisense Google TV

BellNick — Fri, 12 Sep 2025 13:07:33 GMT

Hi @Frank77
We'd like to investigate into this closer and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

Re: Channels won't load: Fibe TV App on Hisense Google TV

BellNick — Fri, 12 Sep 2025 13:13:14 GMT

Hi there @Binks905
Thank you for your post and welcome to the Community.
Are you able to share the model number of television you have?
Can you share which firmware / software version your television is on?
Is the Fibe TV app up to date with the latest version?
Looking forward to hearing back.

Re: Channels won't load: Fibe TV App on Hisense Google TV

pasta88 — Sat, 13 Sep 2025 14:22:08 GMT

Same problem here. Started with the last app update. All these suggestions, which amount to “turn it off and on again” are not helpful. Bell needs to fix the app, or I gotta look elsewhere soon.

Re: Channels won't load: Fibe TV App on Hisense Google TV

Geoff9 — Sat, 13 Sep 2025 20:51:45 GMT

I have pretty much given up getting this working and everything points to an issue with the Bell AP, as everything else works fine.

I have a 75" U68KM, and like one of the other posters it started happening after the latest ap update. I can go into the SportsNet AP and use my bell creds and get the Jays's game to stream no problem. Go to the Bell AP and try to watch it and it will not load. I have updated everything and I have even reset the TV to factory defaults and reinstalled everything and still it will not load and content selected

I called Bell and opened a ticket and they updated the modem and ran test and said they would call back if they find anything - crickets since