topic Nothing will record - Issue with hard drive VIP5662? in TV & Streaming

Nothing will record - Issue with hard drive VIP5662?

lcaine — Wed, 17 Dec 2025 17:34:23 GMT

All of a sudden our receivers stopped recording our series. Contacted Bell and worked with a great tech person. In the end, I was sent a new receiver. Well - it does not record either. Does anyone have any ideas on what to try next? I am missing out on all my shows being recorded :(.

Re: PVR says it is recording but does not

BellPatricia — Thu, 29 Feb 2024 16:21:25 GMT

Hey there @lcaine,

Welcome to the Bell Community 🙂

Can you share which modem, and what type of TV receiver you have? Also is this affecting all of your recordings, or just a certain channel/show, and can you clarify which channel(s)/show(s)? Also, are the recordings missing from multiple receivers in your home?

Normally the reasons below are why the event may not have recorded:
- Incorrect event information.
- Program change by the broadcaster.
- No available recording stream at schedule recording time (due to multiple recordings in progress).

We recommend that you try searching for alternate play times and then recreate the timer. If you are recording a series please also delete and then recreate the series recording to see if that makes a difference.

Keep us posted, and let the Community know if you have any other questions.
- Patricia

Re: PVR says it is recording but does not

lcaine — Wed, 28 Feb 2024 21:22:07 GMT

The modem is a 3000.

One of our receivers says 4K on the front and the other receiver says VIP 2502.
neither receiver is recording. We have tried recording live TV, a single show, a series and live TV on various channels, and nothing is recording, although the red symbol shows like it is recording

Re: PVR says it is recording but does not

BellPatricia — Thu, 29 Feb 2024 16:26:13 GMT

Hi @lcaine,

Thank you for your reply, and for all of the steps you have already tried.

We would also like to clarify; are you scheduling the recoding directly on your receiver or via the Fibe TV app?

Hope to hear from you soon,

- Patricia

Re: PVR says it is recording but does not

lcaine — Thu, 29 Feb 2024 17:41:10 GMT

I usually use the receiver directly, but also tried the app, and that also did not record

Re: PVR says it is recording but does not

BellPatricia — Thu, 29 Feb 2024 20:41:15 GMT

Hi there @lcaine,

It's possible this is caused by a defective hard drive, and we would like to test a bit further.

Can you please start watching Live TV, and then hit the record button and let us know if the recording light that is on the receiver turns on?

If it does not turn on, we recommend that you remove the hard drive from the receiver (squeeze the two tabs on the hard drive so you can slid it out, and put the hard drive back in), and check again to see if you can record successfully.

Looking forward to hearing back from you.

- Patricia

Re: PVR says it is recording but does not

lcaine — Thu, 29 Feb 2024 21:45:57 GMT

OK I am not sure what happened, but all of a sudden it is working! Thank you so much I don’t know what you did or didn’t do but it is working now

Not recording on PVR scheduled series.

Magicman — Thu, 25 Apr 2024 22:58:25 GMT

I have set up shows to record on my PVR receiver VIp5662W. It shows they are scheduled to record but when I look for the recording it is not there. It worked ok until about mid February this year then started to not record intermittently. I have rebooted many times, cancelled recording and set up recording again with no luck. Suggestions?

Re: Not recording on PVR scheduled series.

BellPatricia — Wed, 23 Oct 2024 16:47:27 GMT

Good day @Magicman,

We are glad that you have reached out to the Bell Community 🙂

Do you ever schedule any of your recordings in the Fibe TV app while your receiver is not on?

Is this only affecting a certain show, or is it several? When you schedule a new recording do you see a red recording light on the front of your VIP5662W? If not, please check out our post for a tip on removing the hard drive from your receiver.

If you do continue to experience an issue with scheduled recordings you can try performing a factory reset. However, if the issue persists it may be that the hard drive is faulty and a replacement receiver is needed.

Let us know how everything is going,

@BellPatricia

Re: Not recording on PVR scheduled series.

Magicman — Wed, 23 Oct 2024 16:39:26 GMT

so I started Live Tv hit record and the red light did not go on in front of the receiver. I took out the hard drive, waited 30 secs then put back in. Played Live Tv, hit record on a show- no red light again. Faulty receiver?

It is impacting any show I try to record not just one channel.

Re: Not recording on PVR scheduled series.

WelshTerrier — Sat, 27 Apr 2024 11:15:43 GMT

Good Day.

Thanks for replying to & following up on @BellPatricia suggestions. It is now time for you to contact Bell Fibe TV tech support. It appears that your hard drive is faulty. To reach Fibe TV tech support, please call: 1 866 797-8686

Thank you once again for updating the Bell Community Forum.

Take care

Re: PVR not recording anything

Magicman — Tue, 28 May 2024 18:55:45 GMT

I did a hard reset on my unit and it recorded fine afterwards.

Nothing will record - Issue with hard drive VIP5662?

Rock017 — Wed, 16 Apr 2025 12:28:10 GMT

I think the hard drive might be damaged. Past couple of days it has not recorded scheduled programming and movies saved are freezing or starting part way through. VIP5662W, it's about 7;years old is it possible at end of life?

Nothing will record - Issue with hard drive VIP5662?

WelshTerrier — Wed, 16 Apr 2025 12:28:46 GMT

Good Day.

Yes, it is very possible that the hard drive is no longer functioning on your VIP5662w. Telltale signs are incomplete or multi part recording, blank recording, freezing, difficulty accessing recordings, etc.

You can try rebooting your PVR by unplugging it from the power source to see if this will make any difference.

If this does not resolve your PVR issues, I would contact Bell Customer Service Fibe TV tech support to speak with a technical support representative who will be able to determine whether your receiver is defective or not. Should your receiver need to be replaced, the representative will let you know if your equipment is under warranty and if charges apply. Please call: 1 866 797-8686

Depending on your location, you could receive your replacement equipment within five business days. When you receive your replacement, follow the enclosed instructions to return your existing equipment back to Bell within 30 days.

Take care.

Nothing will record - Issue with hard drive VIP5662?

Alek — Mon, 15 Sep 2025 13:53:36 GMT

Hi,

Recording shows has stopped working on both my PVR and FibeTV online. All my scheduled shows are displayed but it never records.

Re: Nothing will record - Issue with hard drive VIP5662?

WelshTerrier — Mon, 15 Sep 2025 13:53:43 GMT

Good Day.

Thank you for posting your question. Can you provide us with some further information? Are you on Bell Fibe TV?

What is the make and model of your PVR? VIP5662w or VIP7802

If the Recordings are not available error message appears when you try to watch a recording, you may have reached the maximum amount of paused or recorded content allowed on the Cloud PVR, or the connection between the receiver and PVR may have been momentarily lost.

To troubleshoot the problem:

If you've paused live TV on one of your TVs, try changing the channel.
Try restarting your Fibe TV Box by clicking the multi-function side button and scrolling to Restart.

If your PVR model is a VIP5662w, it is very possible that the hard drive is no longer functioning properly. Telltale signs are incomplete or multi part recording, blank recording, freezing, difficulty accessing recordings, etc.

You can try rebooting your PVR by unplugging it from the power source to see if this will make any difference.

Take care.

Nothing will record - Issue with hard drive VIP5662?

FilthyMuckTub — Wed, 17 Sep 2025 13:15:56 GMT

The PVR in our VIP5662W 4K receiver is intermittenly dropping its list of programmed recording events for no reason I can think of.

Here's the setup:

I have all of our equipment on UPS's whose batteries are known fresh.
Our devices are all connected by Ehternet Cat6 cables and rock solid.
Our white Home Hub 4000 works well.
All our other supported services run without a hitch:
- TV service: smooth and continuous.
- Internet: fast and flawless.
- Home Phone: works fine.
- WiFi: excellent for both home and guest nets.
My Cisco switch: shows things to be smooth as silk, no congestion or dropped packets, and sub-millisecond pings everywhere.

Possible symptoms: After I rebooted everything yesterday (other set top boxes included), the 5662 came back up but, this time, with no PVR functionality at all. I powered it down, re-seated the HDD underneath (just cuz - from my tech days), and powered it back up again. PVR was back and seemingly working well. I could record stuff. Huzzah! However, today, my wife tells me it's dropped everything again and nothing recorded.

Any ideas? (Thanks in advance!)

Nothing will record - Issue with hard drive VIP5662?

WelshTerrier — Wed, 17 Sep 2025 13:15:46 GMT

Good Day & Welcome to the Bell Community Forum.

Thank you for providing us with this comprehensive list of troubleshooting steps that you have taken to isolate the recording issues you are experiencing with the VIP5662W 4K PVR.

It is very possible that the hard drive is no longer functioning properly. Telltale signs are incomplete or multi part recording, blank recording, freezing, difficulty accessing recordings, etc.

I will assume that when you mentioned rebooting your devices, you did a full power off with your PVR and modem by unplugging both of them from their power source, waiting 30 seconds, and plugging them back in. If not,

Start with the modem. Power it fully off. Wait 30 sec. and power it back on. Check for any error messages.
Now do a full reboot / power off and on with your PVR.
Try recording any program & see if you are experiencing the same issue.

In most cases, I would suggest running the Fibe TV: virtual repair tool. The Virtual repair tool will check if the Bell hardware and network outside your home are working, as well as reboot and optimize the settings of the equipment inside your home. If a technician visit is required, the tool will help you book a repair appointment.

If after rebooting your equipment, this does not resolve your PVR issues, I would contact Bell Customer Service Fibe TV tech support to speak with a technical support representative who will be able to determine whether your receiver is defective or not. Should your receiver need to be replaced. Please call: 1 866 797-8686

Take care.

Re: Intermittent PVR Fault - Drops Planned Recording Settings & Red Light Goes Out

BellNick — Thu, 18 Sep 2025 17:23:52 GMT

Hi there @FilthyMuckTub
Thank you for your post and welcome to the Community.
We wanted to check in to see if you're still experiencing issues? If so, are you able to test to see if your receiver will record a show that is currently playing (just go to any station and hit the record button and see if it records what is on)? Doing this will help clarify if it's the hard-drive or if it's the planned recordings.
Looking forward to hearing back.

Re: Nothing will record - Issue with hard drive VIP5662?

dlgat — Wed, 17 Dec 2025 17:21:49 GMT

My PVR use to record 4 programs and now will only do 2. I’ve rebooted the modem and still having the same issue.

Any other help to fix this

model is a VIP5662W 4K