topic Re: 7802 Cloud PVR FF and RW Through Commercials in Recorded Shows in TV & Streaming

Show playback screen FF option

Newfiemom39 — Fri, 02 Dec 2022 14:20:16 GMT

Hi, I wanted to reach out to ask why you have not included a Fast Forward option in your Bell TV App? This is very irritating when you stop a show or accidently restarts the show and there is no way to get back to the spot you last watched. This would put your application at the same level of user gui interface options as all the other streaming apps. How long before you can make the fast forward option available?

Re: Show playback screen FF option

BellPatricia — Mon, 05 Dec 2022 21:19:55 GMT

Hi there @Newfiemom39,

Thanks for your post and welcome to the Bell Community.

Depending on the device you are using Fast Forward is available on Fibe TV.

Check out How to move forward and backward in a show with the Fibe TV app on Android TV& How to move forward and backward in a show with the Fibe TV app on Apple TV

While using the Restart feature the fast forward option is not normally available. We have a great support article you can review as well What is Restart and how do I use it?

Looking forward to hearing from you.

- Patricia

Re: Show playback screen FF option

Newfiemom39 — Mon, 05 Dec 2022 11:54:31 GMT

I am using my phone. Samsung s20. I am using the bell fibe app and I am logged into my account. There is no fast forward or skip forward option. Your security policies prevent me screen shotting what I see.

Re: Show playback screen FF option

BellPatricia — Wed, 07 Dec 2022 18:23:08 GMT

Hi there @Newfiemom39

If you are watching Live TV or On Demand then the fast forward function is not available. However, you can fast forward any recorded programs.

Let the Community know if you have any other questions.

- Patricia

Can't forward live TV

Bowank9000 — Sun, 14 May 2023 11:25:41 GMT

I can no longer forward if I pause when watching live TV. How do I fix this?

Re: Can't forward live TV

AlexS — Sun, 14 May 2023 17:59:01 GMT

Wdym? Which channel? How long did you pause? Was the tv off when you resume?

Re: Can't forward live TV

Bowank9000 — Sun, 14 May 2023 18:56:01 GMT

All channels, not even on a quick pause, not turned off, last week I could pause for a long time then forward but nothing now, just days program cannot forward on anything

Re: Show playback screen FF option

AlexS — Wed, 17 May 2023 17:33:44 GMT

What about other devices? Try to reinstall the app?

7802 Cloud PVR FF and RW Through Commercials in Recorded Shows

BrotherCharles — Wed, 08 Nov 2023 12:32:44 GMT

Hi. Just yesterday we upgraded from slow old DSL to the new FIBE 1.5Gbps. The internet speeds are awesome. The picture quality of the FIBE TV is great. However, we can’t seem to fast forward through commercials in previously recorded shows. The cost of the service is not cheap. With out BELL Satellite physical PVR, it was easy to FF and RW through shows. I will not tolerate forced ads in shows that are recorded. If BELL are forcing FIBE TV customers to be inundated with ads IN RECORDED material, they take it and go pound sand. We’ll switch back to BELL Satellite.

Is this the same for other FIBE /GigaHub/FIBE TV 7802 customers? Can anyone else FF through the commercials in recorded shows?

Re: 7802 Cloud PVR FF and RW Through Commercials in Recorded Shows

AlexS — Thu, 09 Nov 2023 18:00:21 GMT

I have never experienced anything like this before. Are you sure it’s a recording instead of vod?

How to Fast forward a recorded show.

jonjoy — Fri, 26 Apr 2024 18:52:09 GMT

VIP7802. In the cloud PVR. No more fast click ahead to get rid of all the in your face advertizing garbage on recoerded show

Re: Show playback screen FF option

tcasar — Fri, 28 Jun 2024 13:18:51 GMT

I have also just switched from Bell Satellite to Five TV and am also quite disappointed at the lower level of user experience. With a Satellite PVR, I was able to start recording a 3-hour sports event, start watching it about one hour in, and then fast forward through play stoppages and commercials. With Fibe TV, it is impossible to do this until te event is over and recording has stopped. Not to mention the 60-day limit for PVR recordings, even if only one show is recorded so very little memory storage is used. Frankly, I now regret my decision to drop Satellite TV.

Re: 7802 Cloud PVR FF and RW Through Commercials in Recorded Shows

Bluebird — Tue, 05 Aug 2025 12:39:39 GMT

I agree, I also just changed from Bell satellite TV with PVRs to Bell Fibe TV and it .s. Why do you have to wait with Bell Fibe TV until a program is done recording before you can fast forward thru commercials? It makes no sense. Very disappointed with my decision to go back with Bell. I should have went with Rogers or another TV/internet carrier. That's why I got such a good deal because the service is crap.

Re: 7802 Cloud PVR FF and RW Through Commercials in Recorded Shows

Scott63 — Thu, 18 Sep 2025 21:18:45 GMT

I just today switched to Bell Fibe TV. I am watching a recording of the Jays game. I do not understand why FF does not work. We have for years (with Rogers) allowed the ball game to start recording for an hour or so, and then start watching, with fast forward capability. If this is how Bell is intentionally designed, I am VERY disappointed only a few hours into my experience.

Re: 7802 Cloud PVR FF and RW Through Commercials in Recorded Shows

Scott63 — Thu, 18 Sep 2025 21:36:14 GMT

This is how I watch all games. MLB NFL NHL. Can I no longer do this? Moderator, do you have information for me? Honestly, this might be a deal breaker.

Re: 7802 Cloud PVR FF and RW Through Commercials in Recorded Shows

WelshTerrier — Thu, 18 Sep 2025 21:37:01 GMT

Good Day & Welcome to the Bell Community Forum.

Thank you for your input and suggestion for improvement.

If you are watching Live TV or On Demand, then the fast forward function is not available. However, you can fast forward any recorded program upon completion.

There are no bad ideas. Improvements such as this, can only enhance everyones viewing experience.

A Bell moderator will pass on your idea to the back-office development team for future consideration.

Let the Community know if you have any other questions.

Take care.

Re: 7802 Cloud PVR FF and RW Through Commercials in Recorded Shows

Scott63 — Thu, 18 Sep 2025 21:43:54 GMT

Upon completion?! So I’ll have e to wait until 10pm to start watching the jays game?! That’s ridiculous. What’s the point of recording then?!

Re: 7802 Cloud PVR FF and RW Through Commercials in Recorded Shows

BellNick — Fri, 19 Sep 2025 13:29:55 GMT

Hi there @Scott63
Thank you for your post and welcome to the Community.
When recording an event, you are able to start watching the recording afterwards and the fast forward option is available, even while the event is still live. So for example:
Live event starts at 9:00PM and ends at 12:00AM. You can start watching the recording at 10:00PM and fast forward through the commercials (and the actual event) until you get caught up to where it is playing live. Live TV, Restart and On Demand won't allow fast forwarding.
We tested on our end and were able to start recording a show, go back half way into the program, start the recording and fast forward was working.
How were you attempting to watch the recording? Can you please provide the steps you took?
Looking forward to hearing back.

Re: 7802 Cloud PVR FF and RW Through Commercials in Recorded Shows

Scott63 — Fri, 19 Sep 2025 13:49:48 GMT

Just to clarify, in your example you waited an hour before watching. Is it required to wait an hour? Or is that simply your example? Also, from what you’ve said, the fact that we “restarted” may have been the issue.

Re: 7802 Cloud PVR FF and RW Through Commercials in Recorded Shows

BellNick — Fri, 19 Sep 2025 14:19:03 GMT

Hi @Scott63
It's not required to wait an hour, could be minutes, an hour was just an example.
Yes, the little play button with the reverse arrow around it is the restart feature. To watch a recording, you need to go into the actual recording menu and play it from there. Restart doesn't allow fast forwarding as restart is essentially restarting the program (as if it was still live).