topic Re: FibeTV app in TV & Streaming

Fibe TV App - Not Available in this Country

LauraSharpe — Mon, 10 Nov 2025 15:28:09 GMT

Good day,

I can get Bell Fibe Tv App on all my devices except Tv. Been on the phone twice w technical support.

I when I go and try to I stall it from Google Store it says that it is not available in this country…I am in Canada. I did originally setup a Samsung phone, I was in Belgium - I have created a new profile as suggested and address is in Canada. Current have an Amazon Stick, however do so need a Bell receiver.

Re: Bell Fibe Tv App - Not Available in this Country

AlexS — Sun, 03 Apr 2022 16:30:17 GMT

Maybe ur credit card is not Canadian? Or have u used up all credits u topped up in Belgium?

Re: Bell Fibe Tv App - Not Available in this Country

LauraSharpe — Sun, 03 Apr 2022 18:06:20 GMT

Canadian credit card on file. No longer have the phone

Re: Bell Fibe Tv App - Not Available in this Country

BellAntonie — Wed, 06 Apr 2022 18:05:21 GMT

Hey there @LauraSharpe,

Welcome to the Community and thanks for your post.

Which services do you currently have with us?

We also have a great section on our website dedicated to our Fibe TV app, where you can find many helpful details on the requirements and compatible devices.

You can also check out What is Fibe TV app and how do I use it? and our Fibe TV app troubleshooting tools.

Let us know if you have any questions.

Re: Bell Fibe Tv App - Not Available in this Country

LauraSharpe — Wed, 06 Apr 2022 20:43:04 GMT

This didn’t help. Internet

Re: Bell Fibe Tv App - Not Available in this Country

BellAntonie — Thu, 07 Apr 2022 19:04:12 GMT

Circling back on your original post, you mentioned being able to get the Fibe TV app on all your devices except on your TV. Can you share the make and model of your TV and which device are you attempting to download the Fibe TV app on; is it your TV, a Android device or the Amazon Fire Stick you mentioned?

Fibe app does not recognize my location

CondorAve — Sun, 12 Feb 2023 14:01:45 GMT

I was in a resort in Cuba and used the Fibe app without knowing it wouldn’t work outside Canada. Now that I’m back in Canada, the app either runs and stops later with an error message saying I’m not in Canada, or gives me the error immediately.
I deleted the app from my iPad, closed all the apps, rebooted the iPad and reinstalled the Fibe app, but it has not helped. Any suggestions ? Has anyone had similar problems ?

Re: Fibe app does not recognize my location

BellPatricia — Tue, 14 Feb 2023 15:47:39 GMT

Hi there @CondorAve, thank you for reaching out to the Bell Community.
We wanted to check in with you to see if you're still having trouble after checking out the suggestions posted in the thread above.
If you are, can you share the make and model of your device? Is this happening on any other devices in your home?

Re: Fibe app does not recognize my location

CondorAve — Wed, 15 Feb 2023 01:03:41 GMT

Thank you for replying !

I am still having the same issue with my IPad Pro (11 inch) IOS 15.6.1. Sometimes the app gives me an error message saying content is not available outside Canada as soon as I select a channel, and sometimes it plays for awhile and stops later with the error message. I have removed the app, closed all other windows, shut off the iPad, waited awhile, then restarted the iPad and reinstalled the app - no change in behaviour.

i’ve noticed that I have the same issue when I run a browser and access tv.bell.ca website.

i am not having trouble with my TVs.

Re: Fibe app does not recognize my location

BellPatricia — Wed, 15 Feb 2023 15:02:41 GMT

Good morning @CondorAve, thank you for all of the troubleshooting steps you've completed.

Are you using a VPN? If so, could you try turning it off and then test the service again?

Hope to hear back from you soon.

- Patricia

Re: Fibe app does not recognize my location

CondorAve — Mon, 10 Nov 2025 16:25:40 GMT

@BellPatricia

It’s difficult to say with certainty, because the app sometimes runs for awhile before giving me the error message about not working outside Canada, but “Yes” - I think that when the VPN is shut off the app does seem to work fine. This is okay when I’m at home and using my secure home wifi, but when I’m away from home, I’m most often using the app over a hotel or airport or cafe wifi network where I’m not comfortable working without a VPN. I’m hoping the app doesn’t require that I not use a VPN!

I’m currently using ExpressVPN - are there specific VPNs tested and recommended for use with the Fibe app?

Re: Bell Fibe Tv App - Not Available in this Country

babaloo — Thu, 16 Feb 2023 20:35:32 GMT

Are you using a VPN?

Re: Bell Fibe Tv App - Not Available in this Country

CondorAve — Fri, 17 Feb 2023 16:59:36 GMT

As stated previously, I am using a VPN. Working with the VPN firm, I’ve found an alternate Canadian location that works with the Fibe app, so I’m now working fine.

Cheers

FibeTV app

Waterford — Fri, 24 Nov 2023 16:05:51 GMT

I am logged into my iPhone and iPad with an Apple ID that I started while living in the United States. It has been used a few times when I get a new device and copy the contents to the new device.

I recently got Fibe TV and when I try to download the Fibe TV app I get a message that I am not allowed access since I am in theUS.
How do I get the Fibe TV app to download to these devices that are in Canada?

Re: FibeTV app

BellPatricia — Fri, 24 Nov 2023 21:21:11 GMT

Hey there @Waterford,

Thanks for reaching out to the Bell community.

If you are getting that error message when you try to download the Fibe TV app you may just need to Change your Apple ID country or region

Please check out that apple support article for more information, and let the Community know how everything goes.

- Patricia

Incorrect location when watching Fibe TV "cannot access the stream playback outside of Canada."

Isitcake — Fri, 22 Mar 2024 12:22:19 GMT

Hello, I live near the USA/Canada border. Recently I tried to watch TV using the bell app on my phone while on my home network (amherstburg, Ontario) and received a message saying that I "cannot access the stream playback outside of Canada."

I unsuccessfully attempted to uninstall and reinstall the app hoping my location would reset. Any other suggestions?

Thank you

Re: Incorrect location

WelshTerrier — Fri, 22 Mar 2024 11:02:09 GMT

I am familiar with your home location. I use to live in the vicinity across from Detroit.

I can offer up the following suggestions:

Verify your location setting device. E.g. Apple > > Settings > Privacy & Security > Location Services > Fibe TV > Select While Using the App & Precise location.
Go to settings on the Fibe TV app. Log out. Log back in & select > Easiest. This will automatically connect you to Fibe TV when your Wi-Fi connection at home is available. If you are away from home, Best would be your choice for accessing Fibe TV on another Wi-Fi network.

Please note, the settings I have provided in suggestion 1 above are for all Apple devices only You will find similar settings in most other manufacturers devices in their settings / configurations. E.g. Samsung, Google Pixel, etc.

Thank you for contacting the Bell Community Forum.

Take care.

I am unable to use the Fibe TV app on my two windows computers.

Romur — Sat, 04 May 2024 22:24:51 GMT

The app works fine on my ipad and my google telephone. The two windows units indicate that my IP location is in the state of Washington USA where actually I am on the south shore of Montreal Quebec

Re: I am unable to use the Fibe TV app on my two windows computers.

WelshTerrier — Sun, 05 May 2024 11:04:08 GMT

Good day.

How are you connecting to your network? Wi-Fi or Ethernet? Are you using a VPN? Is this problem related to when you are at home or when you are away from home? Are these personal home computers with Windows 10 or 11? or are they managed & connected to a small or large business network?

When at home, your IP address for all of your devices should be the same. This information is readily available in your Bell modem.

Are you logging in to Fibe TV with Microsoft Edge as your browser? Log in - Fibe TV (bell.ca)

Which method of Log in are you using?

Easiest - Automatically log on when this Wi-Fi connection is available.
Always stay logged on using your MyBell or My Account credentials

How to log in to the Fibe TV app on a computer

How to log in to the Fibe TV app on a computer (bell.ca)

Please verify your location services in your two Windows 10 or 11 computers. I will assume that your OS is up to date with the most recent version.

I have included a Microsoft support link that will explain Windows location services & privacy.

Windows location service and privacy - Microsoft Support

Take care.

Bell Fibe Tv App - Not Available in this Country

Sarah4 — Mon, 26 Aug 2024 16:10:09 GMT

I have technically been paying for the Bell Fibe TV app, but every time I try to actually download the app it says "app not available in your country." I'm assuming this is because I'm from the US and the app store still thinks I'm in the US or something. Would really appreciate support on how to download the app. Thanks