topic Re: Guide filter pop up selection locks the regular guide in TV & Streaming

Guide filter pop up selection locks the regular guide

ess_tee — Wed, 19 Nov 2025 15:38:04 GMT

The latest "upgrade" has crippled the guide. Unable to select a channel without going through "personalise" feature 4 or 5 times, before getting to the channel desired.

Unable to reach ANY tech support.

Re: Guide filter pop up selection locks the regular guide

BellPatricia — Wed, 19 Nov 2025 15:31:38 GMT

Hey @ess_tee

Thank you for reaching out to the Bell community 🙂

Please know that the team is currently working to fix and prevent the guide filters from popping up as you have described.

Let us know if you have any more questions or concerns!

@BellPatricia

Re: Guide filter pop up selection locks the regular guide

PITA77 — Wed, 19 Nov 2025 15:30:46 GMT

When you try to change channels from the guide. The Guide filter pop up selections locks so you cannot click on the individual channel. Another issue that I’ve had for months is my Bell remote will not turn off the TV. I have to use the TV’s remote to turn off. I had a repairman who replaced my remotes and receivers. Worked well for two weeks then back to the same problems Frustrating!