topic Re: Error 024 when I try to watch a recording in TV & Streaming

Error 024 when I try to watch a recording

Mitsou — Wed, 23 Oct 2024 17:10:52 GMT

Yesterday my PVR stopped working as I was watching a recorded show. Tried rebooting several times & still not working. Today I can still watch live tv but cannot go into my recordings…keep getting error message 024. Also tried to set up a new recording and am not able to do that & can’t my preset recordings not working. What can be done to fix this? My PVR is 9242. It had been working fine till now.

Re: Pvr

WelshTerrier — Thu, 21 Sep 2023 10:28:39 GMT

Error code 024 has to do with a feature issue on the PVR. In your case, you can not access recordings on the H.D.

You can try resetting your receiver by pressing and holding the POWER button on your receiver for at least 5 seconds until it resets.

If after the reset, you still have this issue, please call: Bell Satellite TV technical support: 1 888 759-3474

Re: Pvr

Mitsou — Fri, 22 Sep 2023 15:40:56 GMT

Tried doing what you said and as well I unplugged the receiver for a minute and after doing both, my PVR is now working! Thanks!

Re: Error 024 when I try to watch a recording

mary — Fri, 05 Dec 2025 22:56:51 GMT

I can not access my pvr recordings. I get the error message 024 and data is not available. All my history searches are gone as well.

Re: Error 024 when I try to watch a recording

WelshTerrier — Sat, 06 Dec 2025 11:32:28 GMT

Good Day & Welcome

Error code 024 has to do with the hard disk on your satellite PVR. It is not allowing you to access the stored recordings on the hard drive.

You can try resetting your receiver by pressing and holding the POWER button on your receiver for at least 5 seconds until it resets.

If this does not resolve your issue, power your receiver completely off by unplugging it from its power source. Wait 30 seconds, then plug your receiver back into its power source.

If the problem persists after completing the above steps, please call: Bell Satellite TV Tech support: 1 888 759-3474

They are in a better position to perform further in-depth testing.

Take care.

Re: Error 024 when I try to watch a recording

mary — Sat, 06 Dec 2025 23:20:42 GMT

have done that and does not work. seems that the time is out by an hour on the pvr as well.

Re: Error 024 when I try to watch a recording

WelshTerrier — Sun, 07 Dec 2025 10:37:09 GMT

Good Day.

Thank you for your follow-up reply.

As mentioned in my previous reply, if the problem persists after completing the steps I provided to you, please call: Bell Satellite TV Tech support: 1 888 759-3474

They are in a better position to perform further in-depth testing.

Take care.

Re: Error 024 when I try to watch a recording

mary — Mon, 08 Dec 2025 17:04:10 GMT

Guide seems to be working with the right time now, however, I am unable to record anything, I get the message 024 and all the recordings I had and my search history is missing.

Re: Error 024 when I try to watch a recording

1000 Islander — Mon, 08 Dec 2025 19:00:18 GMT

The time is synced and correct and the remote can cycle up and down between listings on guide. BUT ALL my pvr'd programs are not displayed therefore not accessible. The timers for pvr'd programs seems to be non functioning.

Re: Error 024 when I try to watch a recording

ALMO — Mon, 08 Dec 2025 19:02:57 GMT

Nope, All my recordings seem to be working.

Re: Error 024 when I try to watch a recording

mary — Mon, 08 Dec 2025 19:00:40 GMT

Yes, but I still can not record anything and anything that was recorded is missing

Re: Error 024 when I try to watch a recording

BellPatricia — Mon, 08 Dec 2025 20:25:25 GMT

Hi there @1000 Islander & @mary

Thank you both for reaching out to the Bell community 🙂

Can you please try unplugging your receivers for around one minute, then power everything back up to see if that fixes this?

If you continue to have any trouble let me know. And, be sure to include details related to which channel/show you are trying to record.

As well as if this is affecting all shows that you previously recorded or only those you tried to record while the Satellite Guide issue was going on. It is important to note that any recordings that were scheduled during the guide issue may be missing/unavailable.

I look forward to your reply.

@BellPatricia

Re: Error 024 when I try to watch a recording

1000 Islander — Mon, 08 Dec 2025 20:38:33 GMT

Hi @BellPatricia

I originally had the time and guide issue. I don't have error code popping up, recording programs with and without the timer are working. When I hit the pvr button the screen comes up for My Recordings but anything I had previously recorded is gone. I powered the receiver off for 1 minute, powered up, same result...no previously recorded programs are available. It shows 0 events. Thanks for your help.

Re: Error 024 when I try to watch a recording

mary — Mon, 08 Dec 2025 20:52:19 GMT

I have tried that several times doesn't work pvr 9241 anything recorded previously is gone when I try to record something it says error 024 unable to access this feature at this time data not available

Any channel and any show get same message

Re: Error 024 when I try to watch a recording

BellPatricia — Mon, 08 Dec 2025 22:10:21 GMT

Hi @1000 Islander

Thanks for your reply 🙂

Unfortunately, any lost recordings cannot be restored.

We do want to ensure everything is working properly moving forward though. Can you test by scheduling a brand new recording to make sure it saves and plays back properly?

@mary Do you have another receiver, and is the same error code popping up on that one as well, or is it working as expected?

@BellPatricia

Re: Error 024 when I try to watch a recording

mary — Tue, 09 Dec 2025 00:54:14 GMT

I do have another receiver. I will see if it is the same thing on that one and let you know.

Re: Error 024 when I try to watch a recording

mary — Tue, 09 Dec 2025 00:55:37 GMT

I have the same problem with my pvr 9241

Re: Error 024 when I try to watch a recording

mary — Tue, 09 Dec 2025 02:11:41 GMT

Also my skip forward snd skip back buttons are not working everything was working fine before that time change

Re: Error 024 when I try to watch a recording

BellPatricia — Tue, 09 Dec 2025 15:08:00 GMT

Hi @mary

Thanks for testing.

I will send you a private message soon so we can review this a bit further together. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia

Re: Error 024 when I try to watch a recording

mary — Thu, 26 Feb 2026 19:30:16 GMT

I have two 9241 pvr recievers.

Back in December one receiver quit working properly. I could not record anything and all my recordings were gone. I could not fast forward or reverse on the remote. I was told that the hard drive on the receiver was gone.

I did call in about it and they said that they would send a new smart card, which I got and activated but I still have the same problem.

The second 9241 receiver had not been used in months. When i set it up same problem. I was told also that the hard drive was gone on it as well. Is the 9241 now obsolete? I don't understand how the hard drive could go on two recievers, especially when one was not being used at all. If I was to replace one, what is the cost to rent or to buy? Thanks