topic Re: Inferior compared to the competition in TV & Streaming

Fibe TV: Issues with pixelation

Basti007 — Thu, 14 Nov 2024 15:17:02 GMT

Fibe tv pixilation with bell android tv box

I have random times when the fibe tv haves pixilation and even a reboot doesn't help what else can I do to resolve this problem?

Re: Fibe tv pixelation with bell android tv box

AlexS — Tue, 31 Jan 2023 06:33:34 GMT

Which box and channels are they? Does it happen to recordings and still occur if you rewind?

Re: Fibe tv pixelation with bell android tv box

Basti007 — Thu, 08 Jan 2026 15:25:43 GMT

Never had a issue with recordings and when the issue occurs can be on any channel and my hardware is the Bell 7802 (small little 4 inch by 4 inch black box).

Receiver is on the Giga Hub Wi-Fi but tried with a cable and didn't change anything.

Re: Fibe tv pixelation with bell android tv box

Rawa — Tue, 31 Jan 2023 22:53:16 GMT

Maybe it requires an update. Bell equipment fails to automatically update at times. I would contact Bell support and check if software update is required. Good luck. I have had nothing but issues with my bell internet. Hope you can get your issue resolved.

Pixel problem

Pixelproblem — Thu, 14 Nov 2024 04:25:20 GMT

My tv is having chronic pixel problems. I have rebooted modem and run the repair, rebooted cable box, still have problems. I also checked my TV and ran the picture check, it is n ot the TV. HELP

Re: Pixel problem

WelshTerrier — Mon, 17 Mar 2025 18:33:39 GMT

Good Day & Welcome to the Bell Community Forum.

The Bell Community is a place for you to ask questions, find answers and share your thoughts. This is a true peer-to-peer community space; as such, we do not have access to your account or equipment records.

In order to assist you, we need for you to provide us with further specific information & details.

Which Bell TV Service do you subscribe to? Fibe TV, or Fibe TV APP
How are you accessing your TV subscription? Bell TV box VIP7802, pvr/receiver, Bell Streamer, mobile device, tablet, other device, etc.
Are you using a hardwired Ethernet connection or by way of a Wi-Fi wireless connection?
If it happens often, have you tried moving the Fibe TV box to your modem and/or connected it directly with an Ethernet cable?
Does it happen only on specific channels?
Have you checked out your video settings for the device that you are using?
Have you checked for loose connecters & connections between the TV & receiver?
Have tried replacing the cable?
Are there any obstructions blocking the receiver signal from reaching the modem?

If the problem persists after you have had a chance to review my previous suggestions, you should then contact Bell Fibe TV tech Support at: 1 866 797 8686

Take care.

Re: Pixel problem

SirHomeALot — Sat, 23 Nov 2024 18:35:21 GMT

I have the same problems with pixelation on the Android TV Fibe TV box.
It only happens on Fibe TV channels. Not on streaming apps like Netflix.
When pixelation happens it is temporarily fixed by going to a different channel and then coming back to the one I was watching. However the problem usually comes back soon.
Rebooting all of the devices (modem etc) doesn't help.
Cable connections are fine -- other streaming apps don't have the issue.
My connection speed is excellent -- see screenshot of speed test performed on the Android tv box itself.
My guess is that it has to do with memory allocation in the fibe tv app, since the problem is more likely to occur when the app has been running for many consecutive hours.

Re: Pixel problem

BellNick — Mon, 07 Apr 2025 17:11:25 GMT

Hi there @SirHomeALot
Thank you for your post and welcome to the Community.
Are you able to clarify where this speed test is being done on? Is this a Smart TV with a speed test built into the television, is this an app installed on the VIP7802 you are using?
Is this a Wi-Fi connection or ethernet connection?
Looking forward to hearing back.

Re: Pixel problem

jvf1 — Mon, 23 Dec 2024 17:13:33 GMT

I would like to hear the response to this.

We are having the same issues as described by @SirHomeALot

Watching a Fibe TV channel for a while (live TV) or on a recorded program we get pixelation, and if we exit out and come back into it, or change channels it will clear up for a while and then start happening again.

Re: Pixel problem

SirHomeALot — Thu, 08 Jan 2026 15:42:34 GMT

I was advised to do a factory reset on the receiver and that has indeed solved the problem --- for now. I'll jump back in if it re-occurs.

To do the reset I went into the device settings menu, and looked for the reset option in the right hand column (device settings > device preferences > About > Factory reset)

Fibe TV: Issues with pixelation

Sbtrav — Tue, 08 Apr 2025 18:13:48 GMT

I have the same problem but it only occurs when watching bell Fibe tv. Changed the hdmi cable. Receiver and modem Sam as the OP. Not patchy when watching other streaming apps. Doesn’t happen on my other tv that is closer to the modem.

Fibe TV: Issues with pixelation

BellNick — Tue, 08 Apr 2025 18:13:42 GMT

Hi there @Sbtrav
Thank you for your post and welcome to the Community.
Does this happen on all channels or just specific ones (if specific ones, can you share which ones)?
Are you able to share how your receivers are connection (ethernet or Wi-Fi connection) and are you able to test both connection types to see if the issue persists?
Have you tried rebooting the receiver?
Looking forward to hearing back.

Fibe TV: Issues with pixelation

Shocked and disappointed — Fri, 21 Feb 2025 17:38:26 GMT

I've had Bell Fibe TV and home internet since December after switching from the primary competitor. I am shocked and disappointed at how inferior the Bell product is compared to its rival. I am frequently forced to reboot the modem to resolve reception issues; often jumping between channels to resolve pixelation and picture breakup issues, not to mention taking heat from family members for the almost constant inconvenience and annoyance.I've used all the automated tools Bell provides and there is no solution. I'm honestly gobsmacked that Bell hasn't been inundated with complaints from others experiencing the same. What a letdown.

Re: Inferior compared to the competition

BellNick — Mon, 24 Feb 2025 15:57:40 GMT

Hi there @Shocked and disappointed
Thank you for your post and welcome to the Community.
Are you able to share what the issues you're experiencing with the service's are? Please provide as much details as possible.
Can you share which modem model you have?
Which television receiver model do you have?
Is your connection Wi-Fi or ethernet and have you tested both?
Are you receiving error codes on your modem or TV that you can share?
Looking forward to hearing back.

Re: Inferior compared to the competition

RH514 — Mon, 17 Mar 2025 16:24:42 GMT

Well, I think the issue everyone is having has been clearly explained and with much details from many user in this thread! In my personal experience with this problem, it is happening as everyone one else has described. I have the small square bell receiver (with android tv already on it) and connected by wire, directly on the bell Giga hub's port. It is happening when on any channel for a certain amount of time, but it is not happening when streaming on Netflix or other apps. I've tested the connection quality and speed multiple times and by multiple means. This indicates me that the problem comes from the bell tv decoder (perhaps with the decompression of the channel?). When it happens if I switch channel (the channel I will switch to doesn't pixelate since I just changed to it) and come back to the one I had trouble with, the problem is gone. Clearly that indicates that the way bell decoder handles the live video stream is not the same when you just tuned into the channel VS when you have tuned in a dozen minutes or more into the channel. I guess the decoder get's into another receiving mode after a certain amount of time and it is that mode that has problems with pixelation.

The only thing I did not try yet, which seems to solve the problem in the immediate, is to reset the decoder (the bell square that has android tv)

I will wait to see if someone from bell, that has better knowledge of this bug, could answer here. And if not I will reset the box. But I doubt that the problem will be gone forever, since when we received that equipment when subscribing, the box was already reseted. I'm pretty sure the problem would come back after a certain amount of weeks.

Hopefully, someone serious at bell, can reassure all the user here that it is in investigation or already solved and would give us an appropriate response.

Re: Inferior compared to the competition

BellNick — Wed, 19 Mar 2025 20:55:10 GMT

Hi there @RH514
Thank you for your post and welcome to the Community.
Have you tried rebooting your equipment to see if the issue persists?
Are you able to share what channel(s) this occurs on?
How long has this been occurring or when did you first notice it?
Are you able to test a Wi-Fi connection instead of the ethernet to see if the pixilation occurs?
Looking forward to hearing back.

Re: Inferior compared to the competition

RH514 — Thu, 08 Jan 2026 15:51:32 GMT

Hi Nick,

Yes I've tried rebooting already. No change. I've tried the wifi before I directly connected to the modem since at the beginning I thought it was related to my wifi. But then it did the same on my RJ45. The channels affected are exactly what everyone else who has answered having the same problems already told: ALL channels are impacted. So like I've written in my other message, it only happens if you haven't changed the channel for between ~5min to ~30 min and the you get this pixelation bug. And it always come back to normal if you switch to another channel and come back to where you were just before.

But I have more insight for you : maybe that will give a clue about what it is? I've made a small test and recorded a program on a schedule and let I record until the pixelation begins I've stop the recording 10 min later to be sure I would have enough to see if it the pixelation was the same. Well actually pixelation does happen in saved program, but if you pause, go back to the program menu and play your program the the pixelation would disappear. But not for long ether

Re: Inferior compared to the competition

BellNick — Wed, 26 Mar 2025 18:07:03 GMT

Hi there @RH514
We would recommend performing a factory reset of your receiver. To perform a factory reset of the VIP7802, please push the small button on the side of your receiver and a menu will appear on your television screen. Use the remote to select the "Factory reset" option and then continue to follow the prompts. Once the receiver has been set back to factory defaults, please let the Community know if the pixilation issue continues. If it does, please let us know:
What station it occurred on:
The date / time it occurs:
Looking forward to hearing back.

Re: Fibe TV: Issues with pixelation

FrustratedCustomer — Wed, 26 Mar 2025 18:40:30 GMT

I am jumping on here trying to see what folks have done in terms of getting out of the contract because of the endless hours trying to fix it without any success. I’ve done all the things, reboot everything, check the software update for the tv box, etc.

it seems to be similar to what’s been discussed in this thread. I’m beyond frustrated. The first time it happened I spent hours and I mean the entire evening taking to tech support. It didn’t ever fix the issue and they sent a new tv box.

When the new TV box arrived looked easy enough there was a QR code to install it. Of course it didn’t work and I spent again, hours on the phone and they apparently had major issues with this device because it was not set up so they had to have me go through a bunch of set up.
Worked eventually and had minor hiccups in the weeks that followed. Do all the restarts etc., but eventually it became so bad that I called again. A tech person came to the house, said it was probably interference with the Apple TV box so he moved it farther away. Then he said it was probably the tv which it is not.
then he said probably the cord and replaced the cord. He adjusted the modem settings and it worked for a few weeks.

Here I am again and it is 2:29 pm on a day that I’m waiting for the technician to show up (between 8-5).
this is so beyond annoying I called yesterday to explain that I can’t keep taking days off for their tech people to come. I’ve already used 2 vacation days in 2025 for this nonsense yet I’m being held hostage by the contract (I never was told a contract as I had a door to door new fibe install in my area and she claimed it to be contract free).

So my question is for those who have experienced these pixelation issues. I’ve only had this service barely a year and 6 months of it has been dealing with the pixelation nonsense.
calling gets me nowhere and I’ve called to say contract means nothing because for $100 a month I am paying for the tv portion, to see that it’s just getting worse, calls make zero difference.
Since the equipment clearly has some major issues, anything we can do as a customer?

Pixellation issues aside, I’m equally upset that the sales person who truly sold us on the huge PVR space (no more lost recordings to space), then only months later that went out the window.
I record a show and sorry life happens … thought the huge storage meant that I can watch the shows when I have time and when there is not hockey season lol.

Nope- now Bell has decided that they will automatically delete shows older than 60 days. So I really love that I now have all these shows that have episodes deleted and when watching them on demand, I get to watch all the stupid ads.
Bell has made the service way worse and I absolutely would never have committed to this or ever signed any contract at all for that but they go and change it up in the early part of my service.
Now this pixelation stuff is basically meaning I get to suffer or burn through more of my holidays sitting around waiting for someone to show up. I am not unreasonable, I get the brakes changed…yes general service comes with anything these days. But I’m paying full price for this nonsense and after 2+ hours on the phone yesterday all I received was a crummy $15 a month credit for 12 months and a spike in my blood pressure.

I can’t imagine dealing with this for another year.
Anyone have any solutions?

Re: Fibe TV: Issues with pixelation

SuperFrustrated10 — Fri, 28 Mar 2025 00:41:22 GMT

I also have been experiencing this issue on one of my Fibe Android boxes. It only started with the terrible recent upgrade but could be unrelated. I have checked every possible point of failure and it is definitely the android box. I have done all the steps mentioned including the full factory reset. I have noticed the box is very hot even though it is in the open, not covered etc.