topic Re: Bell Fibe TV app crashing on my Samsung TV in TV & Streaming

Bell Fibe TV app crashing on my Samsung TV

User134 — Mon, 05 Jan 2026 21:32:35 GMT

The Bell Fibe Samsung app is crashing on two of my Samsung TVs after about 5 minutes of streaming. The TVs become unresponsive and it takes sometime to respond to any button press on the remote. I almost always had to unplug the power.

Samsung TV models:

QN55LS03DAFXZC
QN50Q8FAAFXZC

Re: Bell Fibe TV app crashing on my Samsung TV

BellNick — Wed, 07 Jan 2026 19:45:25 GMT

Hi @User134
Thank you for your post and welcome to the Community.
When this happens does any error code or message appear that you can share (either on your television or modem)?
Do you experience this issue with any other apps on your television?
Do any of your other devices experience any internet issues when this occurs?
Is the Fibe TV App up to date with the latest firmware?
Are both of your televisions up to date with the latest firmware version?
Are your television connected via ethernet or Wi-Fi connection and have you tested both to see if the issue persists?
Looking forward to hearing back.

Re: Bell Fibe TV app crashing on my Samsung TV

User134 — Wed, 07 Jan 2026 20:09:36 GMT

When this happens does any error code or message appear that you can share (either on your television or modem)?

The TV becomes unresponsive, and no error message appears.

Do you experience this issue with any other apps on your television?

Do any of your other devices experience any internet issues when this occurs?

Is the Fibe TV App up to date with the latest firmware?

Yes. Both Bell Fibe TV apps are on 1.1.1

Are both of your televisions up to date with the latest firmware version?

Yes. Both TVs are on 1131

Are your television connected via ethernet or Wi-Fi connection and have you tested both to see if the issue persists?

The TVs are connected to Ethernet, but the issue also occurs with Wi-Fi.

Re: Bell Fibe TV app crashing on my Samsung TV

BellNick — Wed, 07 Jan 2026 22:11:22 GMT

Thank you for the information @User134
Have you re-installed the Fibe TV App on both of your televisions?
Have you tried resetting your television back to factory default and then re-installing the Fibe TV App to see if the issue persists?
Do you subscribe to Fibe TV, Fibe TV App or Satellite TV and which receiver do you have (if applicable)?
Is this occurring with Live TV, On Demand, recordings (if applicable) or all?

Re: Bell Fibe TV app crashing on my Samsung TV

User134 — Wed, 07 Jan 2026 22:06:00 GMT

Have you to re-install the Fibe TV App on both of your televisions?

Yes

Have you tried resetting your television back to factory default and then re-installing the Fibe TV App to see if the issue persists?

It’s not an issue with the TVs. They’re both brand new.

Do you subscribe to Fibe TV, Fibe TV App or Satellite TV and which receiver do you have (if applicable)?

Fibe TV

Is this occurring with Live TV, On Demand, recordings (if applicable) or all?

Live TV

Re: Bell Fibe TV app crashing on my Samsung TV

BellNick — Fri, 09 Jan 2026 17:21:31 GMT

Hi there @User134
Can you verify on your television that you are logged into your MyBell account for the Fibe TV app?
Are you able to provide specific date's & time's this has occurred?

Re: Bell Fibe TV app crashing on my Samsung TV

User134 — Mon, 12 Jan 2026 01:07:26 GMT

Yes, I am logged in to my Bell account on my TV.

Last occurred on Jan 11, 2026 at 7:58PM EST

Re: Bell Fibe TV app crashing on my Samsung TV

BellNick — Mon, 12 Jan 2026 17:42:21 GMT

Hi @User134
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message