topic Re: MyBell no longer has "Deactivate Receiver" and "Remove Receiver"? in TV & Streaming

MyBell no longer has "Deactivate Receiver" and "Remove Receiver"?

Davidoo — Thu, 28 Dec 2023 13:57:29 GMT

Why does MyBell Equipment List no longer show "Deactivate Receiver" and "Remove Receiver"?

Re: MyBell no longer has "Deactivate Receiver" and "Remove Receiver"?

BellPatricia — Fri, 29 Dec 2023 17:04:06 GMT

Hi there @Davidoo,

Welcome to the Bell Community.

Can you clarify if you access MyBell through the app, or directly on a website?

Is the option to Deactivate/Remove a receiver not visible at all, or greyed out?

Please share a photo of what you do see (be sure to hide any personal information) so we can take a closer look too.

- Patricia

Re: MyBell no longer has "Deactivate Receiver" and "Remove Receiver"?

Savvy5000 — Wed, 06 Mar 2024 22:58:06 GMT

I’m having the same problem the deactivate and remove options are no longer there they are on the app. I tried to deactivate and remove a receiver says it worked but it is still there. It has not been removed

Re: MyBell no longer has "Deactivate Receiver" and "Remove Receiver"?

BellPatricia — Fri, 08 Mar 2024 15:38:12 GMT

Hey there @Savvy5000,
Welcome to the Bell Community.
Does this happen when you access the MyBell profile in a web browser too?
If you are still having trouble please log out of the MyBell app. Then close the app, reboot your device and check to see if the equipment has updated.
Keep the Community posted,
- Patricia

Re: MyBell no longer has "Deactivate Receiver" and "Remove Receiver"?

Savvy5000 — Fri, 08 Mar 2024 15:46:12 GMT

When I access the web browser on my home pc or on my iPhone the opinions are not even there. They only show on the app but when you use them it says it was successful when when in all actually it does not work because it still shows active on my account.I have deleted the app and reinstalled with no success. I had to call bell and talk to a customer service representative and they had to remove on there end.

MyBell no longer has "Deactivate Receiver" and "Remove Receiver"?

Mr T1 — Tue, 13 May 2025 16:36:20 GMT

Option no longer visible

Deactivate Receiver and "Remove Receiver

Anyone else having issues with this not showing on the laptop or phone app ?

Thanks

Re: MyBell no longer has "Deactivate Receiver" and "Remove Receiver"?

WelshTerrier — Tue, 13 May 2025 18:54:11 GMT

Good Day.

Could you clarify if you are accessing MyBell through the app, or directly on a website?

Can you please share with us some further specifics? Where are you seeing this at? Have you recently modified or changed your TV subscription, E.g. Fibe Tv > Fibe TV App, etc.? If so, have you closed the app & restarted it?

Did you recently deactivate & return a receiver to Bell?

Is the option to Deactivate/Remove a receiver not visible at all, or greyed out? Can you share a picture of what you do see (be sure to hide any personal information) so we can take a closer look too.

Let us know & we will do our best to assist.

Take care.

Re: MyBell no longer has "Deactivate Receiver" and "Remove Receiver"?

Mr T1 — Wed, 14 May 2025 20:23:36 GMT

Hope me answering all your questions , you will be able to answer my one question !

Tried accessing on a laptop https://mybell.bell.ca/TV/MyEquipment/?AcctN

also on my Iphone using the the www.bell.ca link.

No recently modified or changes to my TV subscription.

Did not recently deactivate & return a receiver to Bell?

The option to Deactivate/Remove a receiver is not visible at all !

Re: MyBell no longer has "Deactivate Receiver" and "Remove Receiver"?

WelshTerrier — Wed, 14 May 2025 16:26:04 GMT

Good Day.

This is a peer-to-peer website. As such, we do not have access to your account & billing records.

I can only offer up two plausible explanations. Do you own both of these satellite receivers and / or if you do not own these receivers, have you rented these receivers for 60 consecutive months?

If you rent your receiver without default for 60 consecutive months, you may continue to use it at no charge for as long as you are a Bell TV customer. The receiver remains Bell’s property. You may terminate your rental at any time provided you return the receiver (early termination fees on programming may apply). Receivers may be new or refurbished at Bell’s choice. You should be able to see where you are at in terms of the number of months you have rented in the 60 continuous months. After the 60 months, the rental charge for that specific piece of equipment will be automatically removed from your bill.

Should you require, further information, please contact Bell Customer Service Accounts & billing: 1 866 797-8686

Take care.

Re: MyBell no longer has "Deactivate Receiver" and "Remove Receiver"?

BellPatricia — Thu, 15 May 2025 12:47:30 GMT

Hey there @Mr T1

Thank you for your post.

We would like to review this a bit further so I have sent you a quick PM. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia

Re: MyBell no longer has "Deactivate Receiver" and "Remove Receiver"?

Nelfort — Fri, 11 Jul 2025 13:49:01 GMT

After trying on App and online and just getting errors, I called Bell the last two days, and they can't even deactivate or remove my sat receivers from my account. I have two receivers that have died, and need to activate others.

This is a real joke that CSR's are using exactly what we are as customers. Now apparently a TICKET has been issued.

Never an issue to collect payment though. I am so ready to just cancel my service all together, as calling CS is like talking to robots who are reading out of a book Satellite For Dummies

Re: MyBell no longer has "Deactivate Receiver" and "Remove Receiver"?

BellNick — Fri, 11 Jul 2025 14:03:39 GMT

Hi @Nelfort
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

Re: MyBell no longer has "Deactivate Receiver" and "Remove Receiver"?

Mr T1 — Fri, 11 Jul 2025 17:37:49 GMT

Had the same issues . After a lot of patience and time they were able to correct the problem . Was never a explanation as to why it all happened but in the end they did get it right .

Try and work with them and they should get it worked out for ya !

Re: MyBell no longer has "Deactivate Receiver" and "Remove Receiver"?

Mr T1 — Wed, 06 Aug 2025 12:44:31 GMT

So after posting this it now seems we are kind of back to the beginning again . I can log into my account , and see the deactivate and remove receiver options , however when trying to use them they all say " can not deactivate > Can not remove receiver at this time contact bell for support . Been like this for a few weeks now for sure and was hoping if I waited a few weeks they might get it fixed ! SO HERE WE GO AGAIN :>(

Re: MyBell no longer has "Deactivate Receiver" and "Remove Receiver"?

BellNick — Wed, 13 Aug 2025 12:43:56 GMT

Hi there @Mr T1
We wanted to check in to see if you're still experiencing issues with not being able to deactivate or remove a receiver?
Looking forward to hearing back.

Re: MyBell no longer has "Deactivate Receiver" and "Remove Receiver"?

Mr T1 — Wed, 13 Aug 2025 13:37:19 GMT

Thanks for checking .

Yes it has been a long time now since I have been able to deactivate , add or remove a receiver using the self serve on line option .

Here is what comes up each and every time I try . I have been trying daily for to see if there has been a fix with no Joy :>(

"Your receiver cannot be deactivated right now. Please try again later. We're sorry for the inconvenience. If the problem persists, please "

Re: MyBell no longer has "Deactivate Receiver" and "Remove Receiver"?

BellNick — Thu, 14 Aug 2025 13:55:41 GMT

Hi there @Mr T1
I've sent you a private message.

Re: MyBell no longer has "Deactivate Receiver" and "Remove Receiver"?

Vern-branconnier — Fri, 29 Aug 2025 14:08:07 GMT

I did an online chat to remove some receivers so I could add on a 9500 and 7500.

the chat person said it would take 24 hours for it to take effect.

Nothing has been updated, old recievers still on account. The online options of removing recievers does nothing. Says it’s successful, but a day later, still nothing.

Do I have to call in to get this to happen?

Re: MyBell no longer has "Deactivate Receiver" and "Remove Receiver"?

WelshTerrier — Fri, 29 Aug 2025 14:09:19 GMT

Good Day.

Thank you for reaching out to the Bell Community Forum.

If you are making changes to your satellite receivers, then it may be best for you to contact Bell Satellite TV to confirm the removal of your old receivers at the time you are activating your 7500 & 9500 replacements.

Equipment changes such as this can take 24 - 48 hours to update on the system.

Bell Satellite TV Tech support can reconfirm the removal of your old & the activation of your new satellite receivers. Please call: 1 888 759-3474

Take care.

Re: Removing Recievers

BellNick — Sun, 31 Aug 2025 16:35:08 GMT

Hi there @Vern-branconnier
Thank you for your post and welcome to the Community.
We wanted to check in to see if you're still experiencing trouble with managing your equipment or if it is now working and you were able to make the changes?
Looking forward to hearing back.