topic Re: Fibe TV app on my Firestick: Live TV is pixelated at startup in TV & Streaming

Fibe TV app on my Firestick: Live TV is pixelated at startup

Aptic — Wed, 25 Mar 2026 18:55:06 GMT

Lately I have noticed when I open the Bell app on my firestick, the live tv is pixelated at startup. It takes about 10 seconds then the picture improves. If I switch the channel it immediately improves. It only happens when I am starting the app, and only on live tv. No other apps experience this.

Its happening on all my firesticks, both wired and wifi. I have cleared the cache, reinstalled the app and same thing.

Re: Fibe TV app on my Firestick: Live TV is pixelated at startup

BellNick — Wed, 25 Mar 2026 18:55:16 GMT

Hi there @Aptic
Thank you for your post.
Are your Firesticks on Wi-Fi or ethernet connection and have you tested both to see if the issue persists (if your Firesticks have ethernet adapters)?
Do you have any other devices to use the Fibe TV App on to see if the issue is reproducible?
Can you share which Firestick model you have?
Sometimes it may help to split your SSID's and try connecting to each connection (2.4ghz & 5ghz) to see if it helps.
Looking forward to hearing back.

Re: Fibe TV app on my Firestick: Live TV is pixelated at startup

Aptic — Wed, 25 Mar 2026 18:55:51 GMT

Are your Firesticks on Wi-Fi or ethernet connection and have you tested both to see if the issue persists (if your Firesticks have ethernet adapters)?

It mostly occurs on the ethernet connection, but sometimes on WiFi. Yes, I have an adapter. But it only occurs on the Fibe app, and only at first start up on live tv - does not occur on recordings.

Do you have any other devices to use the Fibe TV App on to see if the issue is reproducible?

Yes and yes. Both TVs use a firestick.

Can you share which Firestick model you have?

The Firestick 4K Max.

Re: Fibe TV app on my Firestick: Live TV is pixelated at startup

Aptic — Wed, 25 Mar 2026 18:56:27 GMT

@BellNick Isn't an SSID for Wi-Fi, not ethernet? The issue only occurs on ethernet, not Wi-Fi. I have tried two different Firesticks and two different ethernet adapters, same issue. No issues when using Wi-Fi.

Re: Fibe TV app on my Firestick: Live TV is pixelated at startup

dks — Wed, 25 Mar 2026 18:56:54 GMT

I have found that for some reason, Fibe TV is much worse when connected to Ethernet as opposed to WiFi on my Firestick. I leave the Firestick on WiFi all the time.

Re: Fibe TV app on my Firestick: Live TV is pixelated at startup

Aptic — Wed, 25 Mar 2026 18:57:29 GMT

Clearly there is an issue with the Fibe TV app then. This will need to be addressed especially if Bell is discontinuing the 7802 at some point.

Re: Fibe TV app on my Firestick: Live TV is pixelated at startup

Aptic — Wed, 25 Mar 2026 18:57:53 GMT

So I think I found the solution. On the Fibe app on the Firestick there is a setting called picture on picture. I set it to off and now there is no buffering/pixelation at start up. Works equally well on ethernet and wifi.

Re: Fibe TV app on my Firestick: Live TV is pixelated at startup

Aptic — Wed, 25 Mar 2026 18:58:25 GMT

After the latest update on the firestick, the problem has started up again. It happens on both wifi and ethernet. When the fibe app starts and a channel is selected, there is about 10-15 seconds of pixelation/ poor video quality then it self corrects. It only happens on live tv when the app is first opened. Changing the channel within the 15 second period will correct the issue immediately. Happening on multiple firesticks/tvs.