topic Re: HDPVR not powering on in TV & Streaming

HDPVR not powering on

Carmen11 — Fri, 08 Nov 2024 21:00:59 GMT

Hi, I am struggling to figure out why my PVR won't turn on. I have tried unplugging it and waiting to plug it back in, and have checked to make sure that both ends are properly plugged in. Despite the fact that it shows no sign of life, the box does heat up when plugged in, which tells me that it is at least receiving power.

Of note: The Bell Remote does work. When I press the power button, the remote lights up green. The problem seems to be with the box itself which does not show any lights at all.

Any idea what the issue might be?

Re: PVR Will Not Turn On

AlexS — Sun, 03 Apr 2022 16:23:09 GMT

Both ends? U mean both ends of the power cable and also the hdmi cable right? And did u check u if the corresponding source on TV was selected? Make sure u plugged in the right USB outlet.

Re: PVR Will Not Turn On

BellPatricia — Tue, 14 Feb 2023 16:14:44 GMT

Hey @Carmen11. Thanks for your post, and welcome to the Community.

Something definitely seems wrong! Can you share which receiver model you have?

As @AlexS suggested, did you select the correct HDMI source via your TVs video settings? Have you tried a different power outlet/tested the equipment on another TV? Is the HDMI cord plugged in securely to both the TV and receiver?

If this issue continues our Virtual repair tool is a great way to troubleshoot! The Virtual repair tool will:

Look for service outages in your area
Check the equipment outside your home
Reboot all your hardware
Optimize the settings for your service

Check out the Virtual repair tool

If this does persist it is possible that a replacement receiver is needed.

Let the Community know how everything goes. 🙂

- Patricia

Re: PVR Will Not Turn On

Carmen11 — Wed, 06 Apr 2022 19:56:16 GMT

Patricia, hello and thank you! As for the model I have, it's the VIP5662 - 4K Whole Home PVR. Running through your suggestions:

1. I did make sure to use the correct HDMI source. Just for fun I tried with all sources, to see if I hadn't accidentally mixed something up, but it did not work for any.

2. I do not unfortunately have another TV to test it on, but for reference, I use an NVidia Shield along with my PVR, and tried swapping which outlet they were plugged into; The Shield still powered on fine, but the PVR did not. I have double checked to make sure each ends of the HDMI and power cord are properly plugged in.

I will try out using the virtual repair tool, thank you for bringing it to my attention! If all goes well my next response will bring good news. 🙂

Re: PVR Will Not Turn On

BellAntonie — Thu, 07 Apr 2022 18:50:27 GMT

Thanks for running those tests for us. When you get a chance to run the Virtual Repair Tool, let us know the results.

Looking to hear back from you.☺

my receiver does not turn on

marty1 — Wed, 31 May 2023 13:37:07 GMT

my receiver does not turn on

Re: my receiver does not turn on

AlexS — Sat, 10 Jun 2023 04:00:31 GMT

Ask for a replacement?

4k receiver is dead

Cee — Mon, 21 Aug 2023 14:27:57 GMT

4k receiver is dead, tried the unplug and wait replug and wait nothing.

Re: 4k receiver is dead tried the unplug and wait replug and wait nothing

WelshTerrier — Mon, 21 Aug 2023 10:15:05 GMT

When you say your 4K receiver is dead, what do you mean? No power on front panel? No receiver display lights? No TV screen picture? Please elaborate.

Have you verified all of the cables are seated properly in the back of the receiver? No loose, unplugged or defective cables.
When you power on the TV, what do you see? Is your HDMI making a good connection on the back of the TV? Have you tried unplugging it & replacing it? Have you verified that the the TV & receiver or connected to correct HDMI port?
Is your modem powered on? Any error messages?
Have you rebooted your modem? Unplugged the power & waited 20-30 seconds?
Have you rebooted your receiver after rebooting your modem?
Do you have more than one TV & receiver? If so, are they working?
Do you Internet? Is it working properly?
Have you tried running the Bell Virtual Repair Tool?

Here is a link that will further assist you in troubleshooting any issues you are experiencing:

Bell - Troubleshooting tools and help

Fibe TV: troubleshooting tools, virtual repair tool and support (bell.ca)

24/7 Fibe TV technical support: Call: 1-866-797-8686

Please keep us posted on the Bell Community Forum.

9400 won’t turn on

Charmaine — Sun, 10 Dec 2023 17:40:08 GMT

Why won’t my bell 9400 turn on. Worked fine earlier.

Re: 9400 won’t turn on

WelshTerrier — Sun, 10 Dec 2023 18:34:11 GMT

Have you check the power? Remote control batteries? Are cables secured & attached to the pvr & TV? TV is on? Have you unplugged the PVR from the power source. If not, then you should do so, & then plug it back in after waiting 45 seconds.

I have attached the following link to assist you if you need to go any further.

Start in the Trouble shooting section by doing a reset of your PVR.

Support for 9400 - Whole Home PVR

9400 HD PVR Receiver: Complete List of How-tos and Tutorials from Bell

Arris 4k VIP5662W not turning on

Daniel Jacques — Tue, 23 Jul 2024 18:08:45 GMT

Arris 4k VIP5662W not turning on - measured the PS and it is fine

Re: Arris 4k VIP5662W not turning on

WelshTerrier — Tue, 23 Jul 2024 20:02:32 GMT

Good Day & Welcome to the Bell Community Forum.

You mentioned that you have power at the source. Please have a look at this checklist that I put together for you:

Do you have power at the VIP5662W PVR?
Is your PVR connected using wireless or ethernet cable?
Are there any lights at all on the PVR? Power light? Blue light? Receiver green link bars & light?
Does you TV power on?
Are you using a power bar? If so, check to see if power is at the plug & that it is turned on?
Have you checked your Remote control batteries?
Are cables secured & attached to the pvr & TV?
Are all of the cables in good condition? HDMI ?
Have you tried to unplug the PVR from the power source. If not, then you should do so, & then plug it back in after waiting 25 seconds.
Have you tried any other trouble shooting? Bluetooth® Slim: User guide and Support from Bell Fibe TV
Have you contacted Bell Tech Support - Fibe TV? Call: 1 866 797-8686

Take care.

Re: HDPVR not powering on

Hali — Sat, 04 Apr 2026 16:53:30 GMT

Just returned from extended away time and our satellite reciever won't power on.

We had booked an extended suspension of service until April 1 and that probably has a lot to do with the problem. Does Bell Satellite not send a re-activate command to reciever?

Re: HDPVR not powering on

dks — Sat, 04 Apr 2026 19:39:10 GMT

Thanks for your concern. The receiver not powering on is not necessarily related to your service suspension.

Please make sure that all electrical connections are properly plugged in, including the receiver, all the way to the outlet. Check your breaker panel to ensure it has not tripped.

You do not say what receiver you have, but power on your receiver and your TV separately. Hold the Power button down to reboot the receiver. Do not use the remote for the receiver at first. See if the receiver turns on with the power button.

Check the batteries in your satellite remote, as well. Consider replacing with fresh ones.

Bell does not send a command to reactivate your receiver, however you can re-synch your receiver from this web page.

Let us know how this turns out or if you have further questions.

Re: HDPVR not powering on

WelshTerrier — Sun, 05 Apr 2026 00:41:45 GMT

Good Day & Welcome.

To change or remove a temporary service suspension, you can do this by logging in to MyBell.

In MyBell you can reactivate your services by> Selecting the Quick Link > Temporary service suspension on the My Services page or by following the link & instructions below:

Update a temporary service suspension

Select Change or Cancel depending on the action you would like to take.

If you are changing your suspension, select your new end date.

Select Continue.
Validate that the information on the page is correct and select Submit.

If you cancelled your suspension, allow some time for your services to be reactivated:

TV service will resume within 48 hours.
Internet and Home phone will resume within 24 hours.

Note: Plug in your satellite TV receivers one day before your scheduled reactivation (if you didn’t leave them plugged in) so that they can communicate with the service reactivation system. If your channels don’t return after you reactivated your service, try to synchronize your programming.

Should you require further assistance to restore your TV service, please call Bell Satellite TV: 1 888 759-3474

Take care.