topic Re: Satellite TV: Image for some channels is zoomed in on my screen in TV & Streaming

Satellite TV: Image for some channels is zoomed in on my screen

Paddie — Tue, 31 Dec 2024 13:12:53 GMT

We have channels that do not fit properly on our tv screen, this started happening about a month ago. We thought it was our tv. We have check our other tv and the channels are fine.. we have the model 9400 receiver. Has anyone one else have this issue and how to fix it.

thank you

Re: Satellite TV: image for some channels does not fit on TV screen

dks — Tue, 10 Dec 2024 21:38:26 GMT

Thank you for your question. Are the HD channels not fitting properly or the SD channels? Is it just a few or all channels? It might be a setting on your TV called aspect ratio. On many TV remotes the setting is controlled by a button called Display. You can try cycling through the display settings to see if that returns your picture. Try that and let us know if it works.

Re: Satellite TV: image for some channels does not fit on TV screen

Paddie — Tue, 10 Dec 2024 22:52:45 GMT

It’s both the SD and HDchannels and I have checked the aspect ratio.As I said previous it is only on the tv that has the 9400 satellite. The other tv has an older receiver and it works fine. It only seems to global tv on both.

Re: Satellite TV: image for some channels does not fit on TV screen

BellPatricia — Tue, 10 Dec 2024 23:12:11 GMT

Hi @Paddie,

Thank you for reaching out to the Bell Community.

Can you please clarify which stations that is happening on (name & channel number)?

@BellPatricia

Re: Satellite TV: image for some channels does not fit on TV screen

Paddie — Wed, 11 Dec 2024 02:19:36 GMT

Hi, it is global tv on 240 and global on 899 Cksa 238, weather network 80 & 505 HD 1212,1211.these are some of the ones that we have noticed.

Re: Satellite TV: image for some channels does not fit on TV screen

BellPatricia — Wed, 11 Dec 2024 16:03:02 GMT

Thanks for sharing @Paddie

Can you also let us know what the resolution of your TV is?

@BellPatricia

Re: Satellite TV: image for some channels does not fit on TV screen

Paddie — Thu, 12 Dec 2024 00:38:31 GMT

sure resolution is

Re: Satellite TV: image for some channels does not fit on TV screen

Paddie — Thu, 12 Dec 2024 00:39:10 GMT

The bottom is what I’m talking about.

Re: Satellite TV: image for some channels does not fit on TV screen

BellPatricia — Thu, 12 Dec 2024 15:05:22 GMT

Hey there @Paddie,

I don't see the TVs resolution info in your photo.

@BellPatricia

Re: Satellite TV: image for some channels does not fit on TV screen

Paddie — Thu, 12 Dec 2024 20:17:49 GMT

Hi Patricia, this is all that’s on the tv

Re: Satellite TV: image for some channels does not fit on TV screen

Paddie — Thu, 12 Dec 2024 20:24:13 GMT

Re: Satellite TV: image for some channels does not fit on TV screen

BellPatricia — Wed, 18 Dec 2024 16:31:06 GMT

Hey there @Paddie,

We hope you are having a nice evening 🙂

Can you use the 16X9 setting and test to see if the image is still zoomed in?

Also, are you using the HDMI cable supplied by Bell or a different one?

Looking forward to your reply,

@BellPatricia

Re: Satellite TV: image for some channels does not fit on TV screen

Lotus23 — Thu, 19 Dec 2024 21:43:55 GMT

We also have this issue. We had been able to view all channels correctly for years using the "Wide Fit" display setting on our Bell 6500 satellite box and Samsung TV. This changed a month ago.

All our channels are SD. In early Nov/24 channels 243, 244, 500, 503, 505, 510 abruptly "zoomed in" on their own, and now no longer display correctly on the Wide Fit TV setting. Heads, Sidebars, and top & bottom screen banner texts are cut off. Other channels remain fine.

We have tried all available display option on our TV. These are Wide Fit, 4:3, Screen Fit, and 16:9. Changing from Wide Screen to 4:3 or Screen Fit significantly distorts or reduces channels to an effective display size of 30" on a 40" TV. Oddly, the 16:9 display corrects the "zoom in" problem on channels 243, 244, 500, 503, 505, 510, but it does not display correctly for any others.

As a final note, anything viewed using an external source (Apple TV box, BlueRay player) always displays correctly.

Details:

Bell Receiver 6500. HDMI Cable as supplied by Bell. New cable made no difference.

TV Type: Samsung Model #UN40D5003BF. Type # UN40D5003. Model Code UN40D5003BFXZC. Version # FB03

Any advice beyond what has already been tried to correct this is appreciated.

Re: Satellite TV: image for some channels does not fit on TV screen

BellPatricia — Fri, 27 Dec 2024 21:56:30 GMT

Hey everyone 🙂

I've been able to check into this a bit more.

We are in the process of upgrading equipment for the satellite platform which is upgrading everything to HD (even those with the SD channel numbers). This means that if you previously had the channel zoomed in to make the SD fill the screen then you will need to remove that setting for each station to ensure the new HD format fits properly. You can adjust that display settings on the remote using the * format button at the bottom left of the remote.

Please let the Community know if you have any more questions.

@BellPatricia

Re: Satellite TV: image for some channels does not fit on TV screen

RankInFile — Sun, 05 Jan 2025 07:28:07 GMT

I’m having the same issues with the same equipment as reported. I am not finding your explanation sufficient to solve the problem. Please provide more specific instructions. Thank you.

Re: Satellite TV: image for some channels does not fit on TV screen

BellPatricia — Tue, 07 Jan 2025 16:43:13 GMT

Hi there @RankInFile

Thank you for reaching out to the Bell Community.

Clicking the * button on your remote will toggle through the zoom options. Can you clarify which remote you are using?

@BellPatricia

Re: Satellite TV: image for some channels does not fit on TV screen

Lotus23 — Tue, 07 Jan 2025 17:10:30 GMT

I have the Slim infrared remote control as supplied by Bell with the 6500 receiver. FYI, I have tried all 5 Image formats (Normal, Stretch, Zoom1, Zoom 2, and Gray Bar). None resolve this display issue.

Re: Satellite TV: image for some channels does not fit on TV screen

Elf4d — Sun, 19 Jan 2025 15:46:47 GMT

Same issue as everyone else. Did everything else suggested. The * not working any more. Used the "page" up and down and it worked for some channels but not for cp24 #503 which we use a lot.

Satellite TV: Image for some channels is zoomed in on my screen

Mazie — Sun, 09 Feb 2025 17:11:17 GMT

I agree..not acceptable at all and I'm finding more channels that are hard to watch..its in zoomed in mode..nothing I can do to zoom out..very annoying

Re: Satellite TV: image for some channels does not fit on TV screen

Mazie — Mon, 24 Feb 2025 23:22:21 GMT

Mine is still doing the same thing and nothing works to zoom out