topic Re: Error code 004 on Satellite receiver model 6500 in TV & Streaming

Error code 004 on Satellite receiver model 6500

Bricker1986 — Fri, 08 Nov 2024 19:41:59 GMT

Got a new replacement reciever and when I turn it on and try to setup it only goes to 40 % then gives code 004

Re: New reciever wont go through setup and errors at 40% with code 004

BellPatricia — Wed, 07 Jun 2023 16:29:10 GMT

Hi there @Bricker1986. Thank you for your post, and welcome to the Bell Community.
In order for the Community to better assist we need a bit more information.

Which television service are you using (Fibe or Satellite), and what type of TV receiver (make/model)?

We recommend unplugging the equipment to reboot, and also please ensure that all of the cords are securely connected.

If you are using Satellite TV you can also check out our website for more information about the error code Satellite TV error codes and troubleshooting

Hope to hear from you soon.

- Patricia

Re: New reciever wont go through setup and errors at 40% with code 004

Sean12 — Sun, 11 Jun 2023 00:03:16 GMT

I’m having the same issue tried another receiver and the same issue any way to fix this error?

Re: New reciever wont go through setup and errors at 40% with code 004

BellPatricia — Mon, 12 Jun 2023 14:21:36 GMT

Good morning @Sean12,

Welcome to the Bell Community, and thanks for your post.

Can you share what type of receiver you're using?

If you are still having trouble we would like to take a closer look. We've sent you a quick private message.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

Re: New reciever wont go through setup and errors at 40% with code 004

Sean12 — Mon, 12 Jun 2023 22:00:22 GMT

My dad called and they told us to take card out and put back in and that fixed it.

Re: New reciever wont go through setup and errors at 40% with code 004

BellPatricia — Tue, 13 Jun 2023 13:47:28 GMT

Thanks very much for the update @Sean12. Glad to hear that your service is working now 🙂

- Patricia

Re: Bell Satellite 6131

Tara1 — Thu, 27 Jul 2023 15:36:09 GMT

New Receiver won’t load past 40%

Any ideas how to fix this issue? We have removed the card, turned off the receiver, etc.

Re: New Receiver won’t load past 40%

AlexS — Sat, 15 Jul 2023 23:47:04 GMT

What’s the model? Were you talking about the loading screen or the storage of recordings?

Error code 004

Noscreenname12 — Sat, 09 Sep 2023 12:48:28 GMT

Upgraded to 6500 hd receiver. Getting error code 004 during setup which never goes past 40% completion

Re: Error code 004

WelshTerrier — Sat, 09 Sep 2023 15:36:46 GMT

Error 004 on the 6500 is an issue detected on the Multidish switch.

Try the following:

Power down the unit. Unplug the receiver power. Make sure all of your connections are seated properly. Wait 30 seconds. Plug the receiver back in. Remove the Smart Card. Wait 30 seconds. Reinsert the card. Make sure the card is not damaged & there is no dirt or marks on the card.

If this does not work, you may need to contact Bell TV Support at: 1-888-759-3474

Let us know how you make out & if you require further assistance.

Satellite TV error codes

Satellite TV error codes and troubleshooting

Re: Error code 004

Noscreenname12 — Sat, 09 Sep 2023 17:34:20 GMT

Didn't work. All the connections are secure. No damage to smartcard that i can see

Re: Error code 004

WelshTerrier — Sat, 09 Sep 2023 18:00:20 GMT

If this did not work, you may need to contact Bell TV Support at: 1-888-759-3474

Re: Upgrade receiver. Trying to set up receiver. Won’t go past 40% with error 004. Need assistance.

Debbie1 — Mon, 18 Dec 2023 19:56:37 GMT

6500. Called bell zero assistance. No idea if the issue. Even though there are hundreds of people with same issue. There solution is to send a tech and blame the lines. Horrible.

Re: Upgrade receiver. Trying to set up receiver. Won’t go past 40% with error 004. Need assistance.

BellPatricia — Tue, 19 Dec 2023 14:56:17 GMT

Hi there @Debbie1,

Error 004 indicates that an issue was detected on the Multidish switch, and if it cannot be resolved remotely a technician visit is necessary.

We invite you to keep us posted on how everything goes.

The Community will be here for you if you need anything else,

- Patricia

Error 004

UserB11 — Sun, 18 Feb 2024 20:27:08 GMT

Error 004 and Bell has to send technician to fix the problem on the new 6500 receiver we have been required to get by Bell to replace the now obsolete 4900. Bell says I have to pay for the technician! That makes zero sense. The problem is with their equipment and not on my end or anything I did. Why is the consumer forced to pay for their faulty equipment when I already pay enough for satellite services?

Re: Error 004

Nash211 — Sun, 18 Feb 2024 21:08:20 GMT

Just do a check switch, then hold the power button on the front to do a soft reset, should download what is needed

Re: Error 004

BellNick — Tue, 20 Feb 2024 19:28:05 GMT

Hi there @UserB11
Thank you for your post and welcome to the Community.
With the upgrade from the old SD receiver to the new HD receiver, the exchange, equipment and installation should have no fee's associated. When sending out a technician we do advise that there is a possibility of a technician fee if the equipment impacted is not covered.
If you have any further questions, please do not hesitate to contact the Community.

Re: New reciever wont go through setup and errors at 40% with code 004

Nash211 — Tue, 20 Feb 2024 19:44:30 GMT

sounds like it maybe lnb error

Error 004

Kabel1 — Sat, 09 Mar 2024 19:57:35 GMT

We have bell satellite tv and have more than one receiver. We are receiving an error 004 message when we change the channels. The error message is occurring for the same channels on both receivers. We’ve tried holding the front power for 10 seconds as the message is stating to do with no luck.

not sure what else to do

Re: Error 004

dks — Sat, 09 Mar 2024 21:38:40 GMT

Thank you for your question. A full list of the Bell Satellite error codes can be found here.

https://support.bell.ca/tv/receivers/satellite-tv-error-codes-and-troubleshooting?step=2#step2

In this case, Error 004 Problem detected with multi-dish switch. This suggests you should call Bell at

1 888 759-3474 7 days a week: 6 a.m. to midnight

Thanks for reaching out to the Community Forum

you will need a technician