Bell Streamer - No Sound

KLester — Mon, 25 May 2026 16:30:28 GMT

Hello,

I have a bell fibe streamer. I've tried it on 2 tv's and for whatever reason have no sound. It used to work for 8-9 months. Can the device be exchanged for a functional one?

Re: Bell Streamer - No Sound

WelshTerrier — Mon, 25 May 2026 18:53:12 GMT

Good Day & Welcome.

Thank you for posting your question.

Is your Bell Streamer still under warranty? The Bell Streamer comes with a 1-year limited hardware warranty. If the device fails due to manufacturing defects within the first 12 months, Bell will repair or replace it at no cost.

Unfortunately, you can no longer buy a new Bell Streamer as a standalone device. Bell no longer sells them.

However, you don't need dedicated hardware. You can simply download the Fibe TV App onto a Smart TV and or purchase an affordable, alternative streaming device such a Fire TV Stick, Apple TV, Roku device, etc.

Before going out and replacing your Bell Streamer, have you tried to do any troubleshooting?

Changing the batteries might fix the issue if the remote is unresponsive or low on battery, but it won't resolve the problem if you still have picture and other buttons work normally. If you have no audio, the issue is usually related to volume settings, HDMI cables, or device syncing.

Ensure both your Bell Streamer and TV are not muted, and the volume is turned up using the respective remotes.
Have you rebooted your Bell Streamer? If not, unplug the power cable from your Bell Streamer, wait at least 10 seconds, and plug it back in.
Ensure the HDMI cable connecting the Bell Streamer to your TV is securely plugged in and is not damaged. If unsure, change the HDMI cable to see if this makes a difference.
Check your audio settings & change the format on your streamer and TV to see if that makes a difference. Go to > Settings > Device preferences > Sounds > Formats and set it to NONE.

For further assistance, please call Bell directly at 1 866 797 8686 to troubleshoot or initiate a warranty claim

Let us know if you need further assistance.

Take care.

Re: Bell Streamer - No Sound

Streamer — Mon, 25 May 2026 20:06:59 GMT

After the troubleshooting from @WelshTerrier ..as a last resort you could do a factory reset....go to settings>>device settings>>device preferences>>about>factory reset

Hope that helps.

Cheers

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Bell Streamer - No Sound

Re: Bell Streamer - No Sound

Re: Bell Streamer - No Sound