topic Re: Crave Basic through Mobility plan with access only to free content in TV & Streaming

Crave Basic through Mobility plan with access only to free content

Cell123 — Tue, 14 Jul 2026 10:50:19 GMT

Crave is included in my mobility plan but current says I can only access the free content, even though it is showing that I am logged in. Has anyone had this happen and how do you fix it?

Re: Crave Basic through Mobility plan with access only to free content

WelshTerrier — Tue, 14 Jul 2026 10:50:42 GMT

Good Day & Welcome.

Thank you for posting your question.

It is somewhat difficult to answer your question with the limited information you have provided. We would like to assist you. In order to do so, we will need for you to tell us more.

Keep in mind, this is a community forum, a peer-to-peer website. As such, we do not have access to your account & billing records.

Have you received an email or text message with information on how to link your Bell Mobility mobile phone number to a new or existing Crave account?

To properly activate the Crave Standard with Ads mobility offer, follow along with the steps below:

Ensure you're using the correct activation link.
- You will receive an email or text message with information on how to link your Bell Mobility mobile phone number to a new or existing Crave account.
Enter the email address associated with your MyBell account.
- When prompted, enter your mobility number associated with the Bell Crave Standard with Ads offer.
NOTE: If you have multiple numbers on your account, make sure you enter the correct number the offer is attached to. Using an ineligible number will cause activation errors.
Create a Bell Media Crave account or Sign In to an existing one.
- Create your Bell Media Crave account. Note: It's best to use the same email address used with your MyBell profile.
- If you already have a Bell Media/Crave account, simply sign in.
Validation and activation
- Once validated you will be taken to a confirmation screen, and you are now ready to stream the best Crave has to offer.
Note: You should not be asked to pick or pay for a subscription. If you see subscription options, you have not correctly activated the offer. Revisit the steps above.

FYI Only!

Crave Basic with Ads limits you to a single 720p stream with no offline downloads, live TV, or AirPlay. Crave Premium provides an ad-free experience (on most content), 4K resolution, up to 4 concurrent streams, offline mobile downloads, and live streaming. Both tiers provide access to the same core library, which includes HBO, Max Originals, and Crave Originals, though a tiny fraction of titles (about 1%) may be unavailable on the ad-supported tier due to licensing restrictions.

Let us know if you require assistance,

Take care.

Re: Crave Basic through Mobility plan with access only to free content

Tenlea187 — Wed, 15 Jul 2026 23:35:00 GMT

Let me know what you find out. I’m in the same boat.

Re: Crave Basic through Mobility plan with access only to free content

WelshTerrier — Thu, 16 Jul 2026 09:32:32 GMT

Good Day & Welcome

Thank you for posting your question.

We would link to assist you. In order to do so, can you please provide us with specific details in terms of the problem you are experiencing with logging in to Crave?

Did you receive an email or text message with information on how to link your Bell Mobility mobile phone number to a new or existing Crave account?

Have you checked out the information in the Helpful replies with the green ✅ ?

Let us know if you require further assistance.

Take care.

Re: Crave Basic through Mobility plan with access only to free content

TooExpensiveWithoutCrave — Sat, 18 Jul 2026 15:10:16 GMT

Hi, I am having the same problem and it sounds like someone changed the "levels" of Crave subscription and forgot to tell Customer support what's happening...

Crave appears to have now 3 levels of subscription: free, basic, and premium. It was launched right after the FIFA world cup started.

As a Bell customer with Crave basic plan included on my account, I am also accessing only the free stuff. I spent hours on customer services chats, didn't help at all!!

Bell plan only covers $9.99 of Crave, I believe that is why we are on the FREE plan, while the basic with the FIFA access with ads is now $11.99. Therefore, our Bell plan with Craven basic is not covering the values for the Crave basic plan with ads.

Conclusion from my side. I had to sign Crave + Disney+ basic with ads OUTSIDE Bell because my Bell plan is already $80 and without Crave it's too expensive!!

I'm leaving Bell, probably for Freedom with plans of $35, because Bell with Crave isn't worthy. Not for me!!

Let me know what you are going to do...