topic Re: Free Crave subscription is now on my account in TV & Streaming

Free Crave subscription is now on my account

GHan — Wed, 23 Sep 2026 15:23:21 GMT

I never even looked at Crave, just using Bell internet and that is my only service with Bell. Somehow on Sep18th I got an email saying that I need to activate Crave because to complete the subscription.

I logged in and cancelled right away. However, today, I received another email "Updated Service Agreement for your records", saying "Below you'll find details about the Subscriptions you selected." NO I did not select any subscription!

In the subscription page I can see that the cancellation is still pending till Oct18 I guess that when it is going to start charging.

Just wondering, how can this happen?

Re: Free Crave subscription is now on my account

BellPatricia — Wed, 23 Sep 2026 15:27:39 GMT

Hi there @GHan

Welcome to the Bell community and thank you for reaching out.

We are sorry to hear about this experience, and we would like to dig into this a bit more.

I will send you a quick PM so we can get a few more details. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia

Re: Free Crave subscription is now on my account

NOTV2 — Wed, 23 Sep 2026 15:28:24 GMT

Same thing happened to me. As the client above asks though, "Why" did it happen? After wasting over and hour and a half of my time I asked them "why" I had to use my time to cancel a service I never ordered they said "everyone gets subscribed". I said "every Bell customer across Canada?" "Yes". I asked how they planned to reimburse me for my time. Needless to say there was no provision for that. So honestly "why" would Bell subscribe customers to services when they made no request? And then expect them to jump at the chance to contact them immediately (and waste a couple of hours on the phone) to cancel? I sound snarky BTW because I really do not have that kind of time to waste and I truly resent having to spend one minute on something I never ever asked a question about let along subscribed and consented to.

Re: Free Crave subscription is now on my account

GHan — Wed, 23 Sep 2026 15:29:00 GMT

"every Bell customer across Canada?" "Yes".
Lol that’s a straight-up lie.

Re: Free Crave subscription is now on my account

Technut — Wed, 23 Sep 2026 15:29:44 GMT

Did you visit a Bell store for any reason?

I had to replace my GigaHub modem, so I went to the closest Bell store. The salesman seemed very happy when he saw my wrinkled old face come through the door; probably figured I would be an easy mark. While I thought he was processing the modem exchange on his computer, he asked if I had Netflix, I said yes. He asked what I pay, and I said I didn't know. I did actually know but it was none of his business. He kept typing away, and I asked if everything was OK. He said he just gave me a great deal on Netflix, better than what I had. I said I didn't want that, and then he became indignant and kept asking why I didn't want the deal.

If I hadn't ask what he was typing, I would have been signed up for the Crave/Netflix/Disney bundle without actually asking for it.

Re: Free Crave subscription is now on my account

GHan — Wed, 23 Sep 2026 15:30:45 GMT

no it really just came out from nowhere with no reason...

Re: Free Crave subscription is now on my account

NOTV2 — Wed, 23 Sep 2026 15:31:30 GMT

And after all that they sent me another "friendly reminder" to my email tonight telling me to activate the subscription. I checked my account and it now says "Pending cancellation October 21, 2026"!!! I cancelled it! How long does this nightmare last? I don't watch TV. I read. Good thing I can read and read the small print.

Re: Free Crave subscription is now on my account

NOTV2 — Wed, 23 Sep 2026 15:32:05 GMT

Nope. The *only* action I took was I paid my bill. My extremely over-priced bill. Which I pay every month around this time. Nothing that would have triggered this. As for the clerk getting angry, yes I got that too. Belligerent in fact. Real "in your face" attitude and then the whole condescending white lab coat , "now just settle down and don't get yourself so upset".

Re: Free Crave subscription is now on my account

Marine123 — Wed, 23 Sep 2026 15:32:41 GMT

Hello,

Same thing happened to me. I called Bell and they did not offer any explanation outside of cancelling my subscription (which I did not requested). I will call again today to request cancellation of service and change Internet provider as this break of trust with them using my bank information.

I will also be filling a customer complaint with my local government. Know your right as a customer. Yes, you should be upset

Re: Free Crave subscription is now on my account

AmatsuDF — Wed, 23 Sep 2026 15:33:20 GMT

I also just got this. I noticed that the contact number is not mine as well in the initial order email. My initial thought was an account breach but no details have been changed.

Bell, don't randomly subscribe people to things. I will not pay for services I did not request.

Re: Free Crave subscription is now on my account

BellPatricia — Wed, 23 Sep 2026 15:33:51 GMT

Good afternoon everyone, and thank you all for reaching out to the Bell community 🙂

We just wanted to jump in here and confirm that Bell is currently offering free access to Crave Standard with Ads for select customers. Selected customers will be receiving an email notifying them of their free Crave offer, and a confirmation email with activation instructions.

Your monthly bill will show a charge for Crave ($11.99) and a promotional credit of $11.99 to offset the charge.

Please don't hesitate to let the community know if you have any more questions.

@BellPatricia

Re: Free Crave subscription is now on my account

GHan — Wed, 23 Sep 2026 17:58:20 GMT

Just here to update and FYI to everyone here:
I did not, and will not, accept any "solution" until I see the crave is cleared from my subscription list, my plan was to wait till Oct18 and confirm if the "subscription" is cancelled as I wish with no extra charges, then I will consider it "resolved".

What happened was:

I've recorded video for reference and hopefully I never need to use it. Now I'm just taking this chance (when I still have...I guess?) to edit it and make it clear.

Re: Free Crave subscription is now on my account

NOTV2 — Wed, 23 Sep 2026 17:49:06 GMT

I dislike AI but since Bell has already robbed me of precious hours trying to resolve this I will avail myself of this to speed things up

Question: Is “not okay” for Bell to subscribe and bill me for a streaming service without my explicit consent?

Yes, it is entirely “not okay” for Bell Canada (or any telecom provider) to subscribe and bill you for a streaming service without your explicit consent.

This predatory business practice is known as cramming, the act of placing unauthorized, misleading, or deceptive charges on a consumer's communication bill.

Under Canadian lxw and federal telecommunications regulations, a service provider must have your clear, verifiable, and explicit opt-in consent before charging you for any new add-on service. This issue often pops up with Bell subscribers who suddenly notice automated additions like Crave, Netflix, or other streaming bundles appended to their monthly statements without their sign-off.

Note: It does not matter if Bell credits my bill at the same time. It is still “not okay”..

Re: Free Crave subscription is now on my account

AmatsuDF — Wed, 23 Sep 2026 19:13:18 GMT

While I do thank you for the response, the email I got indicated that it was an order for a service not an offer, of which I did not request. What would have happened if I didn't notice the email, would I have been charged for service I did not request?

Forcing a unauthorized subscription upon customers at no point did I request, approve or agree to any subscription for Crave. Should I be charged in October for the unauthorized Crave service that I cancelled my next action will be looking elsewhere for internet service and filing a CRTC complaint.

Re: Free Crave subscription is now on my account

Marine123 — Wed, 23 Sep 2026 20:09:47 GMT

I agree with you. I was not offered a service. It was forced into me.

I did the same this morning. Filled a CRTC complaint as well as a complaint with Bell service directly on their website.

Re: Free Crave subscription is now on my account

ScamNeedToBeFought — Mon, 28 Sep 2026 14:57:03 GMT

I just started a reddit community. We need to fight for our right- specifically - NOT be charge for the service(s) that was never asked for by the user. See reference: https://www.reddit.com/r/bell/comments/1wsga1s/bell_crave_scam/

Re: Free Crave subscription is now on my account

ScamNeedToBeFought — Mon, 28 Sep 2026 15:07:50 GMT

I have created a Reddit forum for users to know of this Bell predatory tactics. "https://www.reddit.com/r/bell/comments/1wsga1s/bell_crave_scam/"