topic Re: TV Guide goes to a blank screen in TV & Streaming

TV Guide goes to a blank screen

KMH1406 — Thu, 08 Oct 2026 13:37:06 GMT

Why does the guide go blank? We have to change the guide filter from “Favourites” to “All Channels” and then back to ”Favourites” to reset the guide. Why does it go blank in the first place?

Re: TV Guide goes to a blank screen

BellNick — Thu, 08 Oct 2026 13:36:13 GMT

Hi @KMH1406
Thank you for your post and welcome to the Community.

Can you share what television service you subscribe to?
Which receiver model do you have?
Does this occur intermittently or does it happen all the time?
Have you tried rebooting your equipment?

Looking forward to hearing back.

Re: TV Guide goes to a blank screen

KMH1406 — Sat, 10 Oct 2026 13:39:37 GMT

We subscribe to Bell Fibe “Better”

The receiver is a Sagecom F15 Fast 5697

the problem happens at minimum once a day

We have not tried rebooting the system yet.

Re: TV Guide goes to a blank screen

Wakka 1971 — Sat, 10 Oct 2026 21:57:56 GMT

Might try rebooting or hard pull wall plug and wait 5 or 6 seconds

Re: TV Guide goes to a blank screen

BellNick — Mon, 12 Oct 2026 12:46:55 GMT

Hi @KMH1406
The model "Sagecom F15 Fast 5697 (Gigahub 2.0)" you have provided would be your internet modem. Can you check your television receiver and let us know which model you have?
Have you tried rebooting your system and if so, did that help?
Looking forward to hearing back.