topic Re: Bell fibe app shows the wrong time in TV & Streaming

Bell fibe app shows the wrong time

ULAM4334 — Thu, 29 Oct 2026 12:02:00 GMT

My Fibe TV App shows the timezone as America/ Winnipeg and I'm in Ontario, so the guide is off by an hour and live TV an hour old. How do I change it?

Re: Bell fibe app shows the wrong time

WelshTerrier — Thu, 29 Oct 2026 10:39:48 GMT

Good Day & Welcome.

Thank you @ULAM4334 for posting your question.

The Bell Fibe TV app gets its time and time zone settings directly from the device you are using to watch. Ensure your device's system settings are set to automatic network time or manually select your correct local time zone (e.g., Eastern Time for Ontario).

Which device are you using to access the Bell Fibe App? Firestick, computer, tablet, mobile device, another streaming device, etc.

For example:

On a Firestick, the time displayed on the Fibe TV app is taken from the time zone preferences stored in the Firestick settings. To set the time on your Firestick, navigate to Settings > Preferences > Time Zone and select your desired time zone. You can also access the settings by pressing and holding the Home button on your remote. Once you've selected your time zone, the Firestick will automatically adjust the time.

There are similar clock setting for all computers, mobile devices, tablets, Smart TVs, etc. Please refer to your manufacturer support documentation.

Let the community know if you require further assistance.

Take care.

Re: Bell fibe app shows the wrong time

Watcher01 — Fri, 30 Oct 2026 11:54:04 GMT

I suddenly had the same problem last night. And when I go into the settings on the bell app and click the diagnostic button, it says Winnipeg time zone, but I am in Ontario and it doesn’t seem that I can change that. The rest of my TV is the correct time. So I am stumped

Re: Bell fibe app shows the wrong time

BellNick — Fri, 30 Oct 2026 12:55:48 GMT

Hi @ULAM4334 & @Watcher01
Thank you for your post and welcome to the Community.
Are you able to share some further information regarding the issue you're experiencing?

Can you share the make and model of your television?
Is your device up to date with the latest firmware and can you share what firmware version?
Do you have any other devices within your home that have the Fibe TV App to see if the issue can be replicated or if it's limited to a certain device?
Have you checked your TV's time setting to ensure it is correct (and if possible, can you take and share a picture of what it shows)?

Looking forward to hearing back.

Re: Bell fibe app shows the wrong time

G14 — Fri, 30 Oct 2026 21:36:32 GMT

I’m in Ontario and I have the exact same issue.

Re: Bell fibe app shows the wrong time

0915pass0908__ — Fri, 30 Oct 2026 22:29:18 GMT

I am in Ontario and having the same issue. My tv shows the correct time but the bell app is incorrect. I’ve tried refreshing my tv as well

Wrong time zone

TaraS74 — Sat, 31 Oct 2026 21:52:15 GMT

Bell Fibe is showing America/Winnipeg time. My tv settings are correctly set to Eastern. What is the fix?

Re: Bell fibe app shows the wrong time

Outdoorsdude — Sun, 01 Nov 2026 01:22:38 GMT

Samsung Q82BA 75 TV. The Bell App cannot be changed, which is the problem. Everything else is in the correct timezone and working fine. Bell guide is off by an hour due to America/ Winnipeg time zone issue.

Re: Bell fibe app shows the wrong time

CandiceSquire — Sun, 01 Nov 2026 12:34:05 GMT

I am having the same problem. I live in Ontario and my diagnostic is showing Winnipeg too. I've already refreshed my TV but cannot change the time settings on Bell Fibe. Please fix this issue

Re: Wrong time zone

Minh11 — Sun, 01 Nov 2026 12:53:00 GMT

Mine is the same as well. There was no issue before and nothing had change to my TV then I noticed a couple days ago that the time zone in the Bell diagnostic shows Winnipeg as the time zone.

Re: Bell fibe app shows the wrong time

Quiz1 — Sun, 01 Nov 2026 12:57:57 GMT

We have the same issue on a Samsung Smart TV Model: UN43DU7100FXZC. I live in Ontario and my diagnostic in Fibe is showing Winnipeg too. We recently started using the Fibe app on the TVs and not the receiver boxes. The time settings on the TV are correct, and the issue with the Fibe Guide is specific to the TV model indicated above. The other devices in our home running Fibe all have the correct date and time, including another Samsung TV. The TV with the issue has up-to-date firmware. I have tried changing the time on the TV to correct for the discrepancy; and none of those brought about a change to the Fibe guide's time.

Re: Wrong time zone

TaraS74 — Sun, 01 Nov 2026 13:03:13 GMT

Has anyone at Bell been able to assist you? I have had no luck at all. My tv is correct, and they said it gets the signal from my device, so I am at a loss. Bell seems to be, also

Re: Wrong time zone

Minh11 — Sun, 01 Nov 2026 13:09:40 GMT

Have not contacted Bell yet but hoping it resolves itself

Re: Wrong time zone

DCGard — Sun, 01 Nov 2026 13:15:55 GMT

I have the same problem. Curious, my iPad has the correct time but on my Samsung tv is off by an hour even though the setting on the tv is correct

Re: Wrong time zone

123Dentist — Sun, 01 Nov 2026 13:16:48 GMT

I’m eastern time and it it’s showing America/winnipeg time zone. How can I fix

Re: Bell fibe app shows the wrong time

Carmac — Sun, 01 Nov 2026 13:23:59 GMT

Having same issue - in Ontario - Samsung UN65M70HAFXZC - I have 2 other SamsungTV’S and they are both working correctly with the app.

Re: Bell fibe app shows the wrong time

Ame123 — Sun, 01 Nov 2026 13:37:13 GMT

I have the same Samsung Model TV, living in Ontario same time zone issue. Tried changing the offset setting to advance the time on TV but did not change Fibre App time. Returned to normal auto setting with proper time on TV. Fibre App remains on Winnipeg time zone. Please help

Re: Bell fibe app shows the wrong time

snebbie23 — Sun, 01 Nov 2026 14:51:31 GMT

I am having the exact same issue and have a Samsung Model TV with the Fibe App on the TV I am using. You cannot change the timezone on the app and the app says it is in the Winnipeg Time Zone when I am in Ontario. My Samsung TV itself has the correct time. The issue happened last night around 630pm. Given the pattern of what others have said above, this is likely an app glitch with the Samsung TV that Bell needs to update on their end to correct it for Samsung TV users who are using the Fibe App.

Re: Bell fibe app shows the wrong time

Maurice — Sun, 01 Nov 2026 15:23:50 GMT

You can't fix it, it's Bell app error due to time change....urrrr. 25 min later with IT and tech wasn't even aware.

Re: Bell fibe app shows the wrong time

Maurice — Sun, 01 Nov 2026 15:28:50 GMT

FYI, all 26 devices/appliances all changed to correct time, even the bell TV box but not the TV app on 2nd TV and only TV app. My TV clock has the correct time. Frustrating especially on NFL day