topic Re: Error message 1009p/18 on Fibe TV? in TV & Streaming

Error message 1009p/18 on Fibe TV?

pamic — Tue, 24 Jan 2023 02:29:35 GMT

Why am I getting Error message 1009p/18 on Fibe TV?

Re: Error message 1009p/18 on Fibe TV?

AlexS — Tue, 24 Jan 2023 05:30:25 GMT

Cause there was an outage. Tonight occasionally, my tv app loaded the video much slower than usual.

Re: Error message 1009p/18 on Fibe TV?

pamic — Tue, 24 Jan 2023 17:13:00 GMT

Does that error message mean a time out or too long to load then?

Re: Error message 1009p/18 on Fibe TV?

AlexS — Tue, 24 Jan 2023 19:33:41 GMT

It doesn’t matter. Notifying Bell is the only thing you could do.

Re: Error message 1009p/18 on Fibe TV?

BellPatricia — Wed, 25 Jan 2023 21:36:27 GMT

Hey there @pamic, thanks for your post and welcome to the Bell Community.

Can you clarify if you are using the Fibe TV app (which device are you using), or accessing Fibe TV through a receiver? If using a receiver please share which one.

Are you seeing this error on multiple devices/receivers or just one?

If you are still experiencing any trouble we recommend that you run our Virtual Repair tool

The Virtual repair tool will:

Look for service outages in your area
Check the equipment outside your home
Reboot all your hardware
Optimize the settings for your service

Keep the Community posted.
- Patricia

Re: Error message 1009p/18 on Fibe TV?

pamic — Thu, 26 Jan 2023 03:10:26 GMT

Using the fibe TV app on my laptop

Re: Error message 1009p/18 on Fibe TV?

BellPatricia — Thu, 26 Jan 2023 20:00:41 GMT

Thank you for clarifying that @pamic.

Are you still having trouble?

If so please try out the suggestions above, and let the Community know how everything goes.

- Patricia

1009p/18

AMH — Thu, 02 Mar 2023 03:40:54 GMT

Hello!

my bell fivetv app is working when I use my data to stream (with Telus) when I use my wifi nothing seems to load and I can’t watch anything. The same is true with crave. I’m getting error 1009p/18.

no problems with Disney+, prime or Netflix on my wifi.

tia

Re: 1009p/18

BellPatricia — Fri, 03 Mar 2023 16:57:25 GMT

Hey there @AMH, thanks for your post and welcome to the Bell Community.
Just checking in to see if you're still having trouble.

If you are, can you share the device you're using (make/model), and if this happens on multiple devices while connected to your home Wi-Fi? Are you watching live TV or a recording?

We recommend trying out the Virtual repair tool that we mentioned in the thread above, reboot your device, and then test to see if the same error pops up.

Keep the Community posted.
- Patricia

1009m/18 Fibre TV app error

thecdnmole — Sat, 27 May 2023 22:00:03 GMT

I used to be able to watch Fibre TV with being a Bell Satellite customer, but today I am getting this message 1009m/18. Chat tech support says I am not using the correct browser. I have tried the latest of Edge, Chrome and Firefox. None work, but it used to work. I have turned off any ad blockers. So now what, I am being told I am not using the correct, latest browser, yet I am. Now what do I do??

Re: 1009m/18 Fibre TV app error

thecdnmole — Sun, 28 May 2023 14:07:37 GMT

I cannot use the "Virtual Repair Tool" because I am not a Fibre TV customer (as per message that appears when trying), but I am a Satellite TV customer who can use Fibre TV.

Re: 1009m/18 Fibre TV app error

BellNick — Mon, 29 May 2023 21:07:21 GMT

Hi there @thecdnmole
Do you subscribe to internet through us? If so, which service and package do you subscribe to?
What device are you experiencing this issue on and does it affect multiple devices?
When trying to access the Fibe TV app are you using any VPN on your device?
We would also recommend trying to uninstall the app and reinstall it to see if that resolves the concern.
Looking forward to hearing back.

Re: 1009m/18 Fibre TV app error

thecdnmole — Tue, 30 May 2023 02:08:27 GMT

Do you subscribe to internet through us? If so, which service and package do you subscribe to? Sorry, no.
What device are you experiencing this issue on and does it affect multiple devices? Only my computer.
When trying to access the Fibe TV app are you using any VPN on your device? Yes (unknowingly) and THAT was the problem! Thanks for asking as I wouldn't have thought to check that.

Re: 1009m/18 Fibre TV app error

BellNick — Tue, 30 May 2023 16:37:37 GMT

You're very welcome and glad to hear the solution was found @thecdnmole !
Community is here if you ever have questions. 🙂

Fibe tv app issues with live tv.

Rob4477 — Sat, 18 Nov 2023 17:03:11 GMT

Fibe tv app issues with live tv. Can watch shows but get error message for live tv on phone and lap top

Re: Fibe tv app issues with live tv.

BellNick — Mon, 20 Nov 2023 19:28:02 GMT

Hi there @Rob4477
Thank you for your post and welcome to the Community.
Are you able to share how you are accessing live TV on your laptop (through web browser or is it the app)?
Are you able to share what error message you are seeing?
Are you able to access your recordings?
Looking forward to hearing back.

Re: Fibe tv app issues with live tv.

Rob4477 — Mon, 20 Nov 2023 19:45:20 GMT

I can watch movies and shows. I get the live TV guide but can't get any channels. Error message is 1009m/18. Get same message on laptop as well as phone.

Re: Fibe tv app issues with live tv.

BellNick — Mon, 20 Nov 2023 22:57:22 GMT

Hi @Rob4477
Do you happen to be using any VPN on your devices that you're attempting to watch the Fibe TV app on?

Re: Fibe tv app issues with live tv.

pamic — Tue, 21 Nov 2023 00:08:21 GMT

Yes, I use PIA.

Re: Fibe tv app issues with live tv.

BellNick — Thu, 23 Nov 2023 23:02:24 GMT

Hi there @pamic
If you're still receiving the error 1009p/18, try turning off your VPN and testing.
Looking forward to hearing back how that goes.