topic Wired Fibe TV on asus router in TV & Streaming

Fibe TV error code 302

PatrickD — Fri, 08 Nov 2024 20:45:20 GMT

Hi all, I have my Bell Giga Hub working using PPPoE and my own router, but now the FibeTV box doesn't connect. The apps work (Netflix, amazon, etc) so it does have an internet connection. Message on the screen says Fibe TV unavailable, error 302. Wondering if anyone else has experienced this before I call them and wait in their queue.

Re: Fibe TV error code 302

BellNick — Tue, 17 Mar 2026 20:39:04 GMT

Hi there @PatrickD

Thank you for your post and welcome to the Bell community.

Are you able to connect your receiver directly into the modem via Ethernet to see if this resolves your concern?

Looking forward to hearing back.

Re: Bell Giga Hub PPPoE with FibeTV

PatrickD — Sat, 28 Jan 2023 22:37:03 GMT

Hi Nick, I've had it plugged into the Giga hub as well as my router. Didn't work in either case

Re: Bell Giga Hub PPPoE with FibeTV

BellNick — Wed, 01 Feb 2023 19:00:28 GMT

Hi there @PatrickD,

We just wanted to check in to see if you are still experiencing issues with your service?

Re: Bell Giga Hub PPPoE with FibeTV

Brocoli — Wed, 01 Mar 2023 17:50:58 GMT

Hi,

Brand new setup with Gigahub and android box.

We are getting a lot of errors 302 lately. Can someone shed some light on what is exactly error 302 aside from there is a connectivity problem? Every time we have the issue, we are watching a recorded program and then it happens. This is very annoying. Also, after reboot it spends too much time on the blue Bell Fibe Screen but finally comes back. Any hint? I guess listening to TV was just easier in 1980...

Re: Bell Giga Hub PPPoE with FibeTV

BellNick — Wed, 01 Mar 2023 18:55:48 GMT

Hi @Brocoli
Thanks for your post.
This error means that the receiver has lost connection to the media room, which is generally an internet connection issue. We would recommend using an ethernet connection or moving the equipment for a better WiFi signal if you're using WiFi.
Community is here should you have any further questions.

Wired Fibe TV on asus router

DaveD — Sat, 11 Mar 2023 16:02:50 GMT

Hi everyone,

Trying to get my wired Fibe TV's working on asus router. Everything was great on the hh3000 for years, received gigahub and problems started. Installed own router through PPPoE and everything is fine except for fibe TV. Have to run wireless with week signals lots off drops and recordings don't work. Streaming through comcast is fine.

Can anyone help?

Dave

Re: Wired Fibe TV on asus router

BellPatricia — Mon, 13 Mar 2023 20:24:35 GMT

Hi @DaveD, welcome to the Bell Community, and thanks for posting.
Are you getting a specific error message? Can you share which receiver you're using, and if this is happening on more than one receiver?
We also wanted to check to see if you've had a chance to test further by plugging the receivers directly into the Bell modem instead of the router.
Let the Community know how everything is going.
- Patricia

Re: Wired Fibe TV on asus router

DaveD — Tue, 14 Mar 2023 14:15:45 GMT

Hi Patricia

My receivers are VIP5662 and 2 VIP2502. I haven't tried direct wired to gigahub which is in the garage. I could try that today. 2 receivers are wired in the basement which receive a very poor wifi signal from the ghub. wired through an AP the worked fine on the HH3000. I may have to set my router to AP mode which is something I don't really want to do but it should work as long as the gigahub can handle +>25 devices.

Dave

Re: Wired Fibe TV on asus router

BellPatricia — Tue, 14 Mar 2023 20:21:23 GMT

Thanks for your reply @DaveD.

Keep the Community posted on how the additional troubleshooting goes. We will be here for you if you need further assistance.

- Patricia

Re: Wired Fibe TV on asus router

DaveD — Tue, 14 Mar 2023 22:46:01 GMT

Hi Patricia,

Tried direct ethernet connection and that did not work. It always wants to connect wireless, once it connected wired with a 101 error. Wirelessly it seems to work, after a few reboots, no pause or fast forward probably because the PVR has such a week wireless signal.

Dave

Re: Wired Fibe TV on asus router

BellPatricia — Sat, 18 Mar 2023 15:04:45 GMT

Thanks very much for the update @DaveD 🙂

Have you had a chance to test while your router it is in AP mode to see if that stabilizes your service?

There is also an ongoing thread that you may find helpful as others have been discussing a similar error message Error 101 "something went wrong" (Fibe TV Whole Home PVR)

- Patricia

Re: Wired Fibe TV on asus router

DaveD — Mon, 20 Mar 2023 19:28:05 GMT

Hi Patricia

Tried the router in AP Mode. Everything seems to be working fine. Wired Fibe TV and PVR seem to be working normally and internet speed is 1650 Mbps down and 980 Mbps up on PC. Will wait and see if everything is stable.

Dave

Re: Fibe TV with router, error 302.

Chamoun — Sat, 21 Oct 2023 20:34:38 GMT

I have the same issue. Just switched from Rogers to Bell. I have used Bell before. in my old house.

2 boxes worked and 2 give me that error. I spent 2 hours with Bell technician.

My understanding is that the apps in the box work via my asus router (I am also using the PPPoE). However, the fibe TV has to conncet to the Bell Modem/built in router. Therefore, you need strong wireless signal from that modem and good luck with that. The built in wifi is very weak.

I find the technology archaic and disappointing.

In addition, I just discovered that Netflix does not work on 3 out of the 4 boxes that I have. I googled it and it is a real problem without a solution.

Re: Fibe TV with router, error 302.

Guywhocooks — Fri, 08 Mar 2024 01:17:07 GMT

Error 302 is a terrible thing and you can call their tech service and they have no idea what it is. I got it on my first day at Bell & frankly I don't know how many calls it will take to try to get it figured out. I tried to look for info at Bell but they have nothing online about it. Maybe in the morning I will be able to find a real tech person I hope.

Re: Fibe TV with router, error 302.

BellPatricia — Fri, 08 Mar 2024 20:23:46 GMT

Hi @Guywhocooks,

Welcome to the Bell Community, and thanks for reaching out 🙂

Can you share the make and model of your TV receiver, and if this is affecting more than one receiver in your home?

As @BellNick suggests here when Error 302 occurs the connection to the media room has been lost. Check out their post for more information, and a tip on resolving this.

Let the Community know if you are still having any trouble.

- Patricia

Re: Fibe TV with router, error 302.

Ian L — Tue, 14 May 2024 23:17:19 GMT

Year later still throwing error.

I’ll save you the hour on hold to speak with tech support.
reboot modem by unplugging. Wait 3-5mins. Plug back in. Wait for it to cycle.
Unplug your bell fibe receiver wait 1 minute plug bag in.
still getting error 302? Wait 24hrs for their “level 2” tech support team to fix it.
still not working? Call back to further trouble shoot. Trouble shoot what exactly? Who knows. But if “the system” says send a technician they supposedly will.

oh and expect no credit for your service interruption cause you know we like paying for nothing.

Re: Bell Giga Hub PPPoE with FibeTV

GolferWayne — Tue, 14 May 2024 23:23:13 GMT

Found this post (Error 302) as I'm now approaching 40 minutes waiting on Bell Tech support, after 4 hours of outage time. Wired connection to the HomeHub. WiFi to phones work well, Internet (Wired as well as Fibe TV box. I've had to boot the TV Box frequently of late. I'm getting really "UN patient" every time the calming music (???) on the tech support line says "TY for your patience". ARG.

Re: Bell Fibe TV app getting error message 1009p/3 only on one channel CTV 201.

WelshTerrier — Wed, 15 May 2024 10:39:49 GMT

Good Day

This error means that the receiver has lost it's wireless connection, which is generally an internet connection issue. I would recommend using an ethernet connection or moving the equipment closer to obtain a better wireless signal. Have you made any recent changes that would affect the signal between the receiver & the modem? Is your receiver enclosed or covered over? Any nearby obstructions that affect the loss of signal?

You will need to do a full power off of your receiver by unplugging it from your power source. Leave it unplugged for 20 seconds & then plug it back in. It will take 5-7 minutes to reconnect to the modem & update the Guide & connect to the Bell network.

Take care.

Re: Bell Giga Hub PPPoE with FibeTV

BellNick — Thu, 16 May 2024 20:34:34 GMT

Hi there @Ian L & @GolferWayne
Thank you for your posts and welcome to the Community.
Are you able to share which receiver and modem models you have?
Is there any error code / message showing on your modem when you receive error 302 on your television?
Looking forward to hearing back.