topic Upgrading to new Bell 6500 HD received receiver getting error #004 in TV & Streaming

Error code 004 on Satellite receiver model 6500

Bricker1986 — Fri, 08 Nov 2024 19:41:59 GMT

Got a new replacement reciever and when I turn it on and try to setup it only goes to 40 % then gives code 004

Re: New reciever wont go through setup and errors at 40% with code 004

BellPatricia — Wed, 07 Jun 2023 16:29:10 GMT

Hi there @Bricker1986. Thank you for your post, and welcome to the Bell Community.
In order for the Community to better assist we need a bit more information.

Which television service are you using (Fibe or Satellite), and what type of TV receiver (make/model)?

We recommend unplugging the equipment to reboot, and also please ensure that all of the cords are securely connected.

If you are using Satellite TV you can also check out our website for more information about the error code Satellite TV error codes and troubleshooting

Hope to hear from you soon.

- Patricia

error 004

siegez — Mon, 03 Apr 2023 01:50:06 GMT

just got a new receiver 6500. getting the setup page started to go through gets to 40% and then i get a error code 004. tried resetting. ensured i had the proper rg6 coax cable and a new one at that. ensured its grounded correctly. what other things can i check other than the receiver.

Re: error 004

BellNick — Tue, 04 Apr 2023 18:23:39 GMT

Hi there @siegez
Thank you for your post and welcome to the Community.

Error 004 on the 6500 is an issue detected on the Multidish switch. Are you still experiencing this issue and if so, is it only happening on this receiver or does it occur on other receivers (if you have additional receivers)?

Looking forward to hearing back.

6500 Receiver

Klassen16 — Sun, 16 Apr 2023 03:09:05 GMT

Hi there

I just got the 6500 receiver as a replacement but anytime I try to do the startup and complete the setup on the receiver it fails and says to mention error code #004 anyone else have this problem or know how to fix it?

Thanks

Re: 6500 Receiver

Klassen16 — Sun, 16 Apr 2023 03:12:23 GMT

this is the screen I get

Re: 6500 Receiver

BellPatricia — Mon, 17 Apr 2023 17:47:15 GMT

Hi @Klassen16. Welcome to the Bell Community 🙂

Just checking in to see if you are still having trouble. If so, are you getting the error message on multiple receivers, or just one?

Keep us posted, we're here for you if you need further assistance and will send you a quick PM.

- Patricia

Re: 6500 Receiver

Klassen16 — Mon, 17 Apr 2023 22:47:27 GMT

Yes still getting the same message. Only on the 6500 receiver it does that all the other ones are working

Re: 6500 Receiver

BellPatricia — Tue, 18 Apr 2023 18:17:24 GMT

Thanks for letting us know @Klassen16.

We have reached out via private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

Upgrading to new Bell 6500 HD received receiver getting error #004

ScreenName — Sun, 23 Apr 2023 20:47:15 GMT

Upgrading to new Bell 6500 HD received receiver getting error #004, no help from Bell support?

Error 004

Bluegriz — Tue, 25 Apr 2023 12:45:37 GMT

Trying to install upgraded HD receiver in my house and showing error 004.

Re: error 004

BellPatricia — Tue, 25 Apr 2023 20:19:38 GMT

Hi there @ScreenName & @Bluegriz.

Thanks for posting, and welcome to the Bell Community.

We wanted to follow up to see if you're still getting error 004 on your 6500 HD receiver.

Keep us posted,

- Patricia

Re: error 004

ScreenName — Wed, 26 Apr 2023 13:15:18 GMT

Yes. The call is logged with Bell support waiting for a response? What should I do next to get eome progress?

Re: error 004

BellPatricia — Wed, 26 Apr 2023 17:29:43 GMT

Hey there @ScreenName, thanks for your reply.

We're glad to hear that you spoke with a specialist about this already. Can you please share what they advised you (is this being escalated further, or perhaps a technician was booked)?

The Community is here for you if you need further assistance.

- Patricia

004 error code

Shenry1 — Mon, 01 May 2023 01:49:01 GMT

Has anyone figured out how to get passed the 004 error code on the 6500 HD receiver?

Re: 004 error code

BellPatricia — Tue, 02 May 2023 18:09:27 GMT

Good day @Shenry1,

Welcome to the Bell Community.

Are you still getting error 004 after trying the suggestions posted in the thread above?

Keep the Community posted.

- Patricia

Re: 004 error code

Ackiep — Wed, 03 May 2023 00:24:42 GMT

Also getting the same error. I have searched the thread and found no suggestions on how to remedy this.

Re: 004 error code

Ackiep — Wed, 03 May 2023 00:25:33 GMT

It is only the 6500 received I’m having problems with. It gets to 40% of the setup and then says it cannot be completed.

Re: 004 error code

BellPatricia — Wed, 03 May 2023 16:17:24 GMT

Hey there @Ackiep,

Welcome to the Bell Community, and thanks for your post.

We would like to dig into this a bit deeper with you, and have reached via PM. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

Got a new replacement reciever and when I turn it on and try to setup it only goes to 40 % error 004

Roberta — Thu, 04 May 2023 00:09:51 GMT

Got a new replacement reciever and when I turn it on and try to setup it only goes to 40 % then gives code 004