topic Re: Fibe TV Streamer not streaming Fibe tv or Crave in TV & Streaming

Fibe TV Streamer not streaming Fibe tv or Crave

Kleg14 — Mon, 26 Jun 2023 22:29:26 GMT

Hello! Is anyone having an issue with the streamer giving an error message about hdmi not being connected!? 3 cords, a call to tech support, transferred 2x, and an hour of my life I’m not getting back, nothing is fixed. Still no replacement box received, no information by email, or anything provided. It still won’t stream Fibe TV to the TV. Still won’t stream Crave to the TV. Getting help is painful, so here I am. Someone please help.

Re: Fibe TV Streamer not streaming Fibe tv or Crave

AlexS — Thu, 29 Jun 2023 05:33:24 GMT

Try unplugging & replugging the cord on another hdmi outlet?

Re: Fibe TV Streamer not streaming Fibe tv or Crave

Kleg14 — Thu, 29 Jun 2023 11:10:16 GMT

We have tried 3 new HDMI cords, different ports, and different tv’s. Fibe will stream in other devices(phone, laptop) no problem. Not with the streamer.

Re: Fibe TV Streamer not streaming Fibe tv or Crave

BellNick — Thu, 29 Jun 2023 21:52:27 GMT

Hi there @Kleg14
Thank you for your post and welcome to the Community.
Are you able to see anything on your screen to be able to get into settings or is it always the error message from the moment you turn it on?
If you can get to settings, we'd recommend a factory reset by doing the following:

Go to settings
Go to device settings
Go to device performance
Select about
Select Factory Reset
Select Factory Reset

If you are unable to see the screen at all, we'd recommend to check out this thread: How to Factory Reset a Bell Streamer Without Video Outputas it may be of assistance.
Looking forward to hearing back if either of those helped.

Re: Fibe TV Streamer not streaming Fibe tv or Crave

Kleg14 — Fri, 07 Jul 2023 19:56:57 GMT

Did not work. Even tried other tv Hdmi ports. Thank you though.

Re: Fibe TV Streamer not streaming Fibe tv or Crave

Kleg14 — Fri, 07 Jul 2023 19:58:57 GMT

Thank you for your suggestion. This did not work either. I am able to view thé thé guide. Pick what I want to watch. It will start streaming then error message.

Re: Fibe TV Streamer not streaming Fibe tv or Crave

BellNick — Fri, 07 Jul 2023 21:43:38 GMT

Hi there @Kleg14
Just to clarify, you see the guide and when you pick something to watch and click on it, instead of it playing the program you see a message on the screen saying there is no HDMI connection? Is there any specific error code you can share?

Looking forward to hearing back.

Re: Fibe TV Streamer not streaming Fibe tv or Crave

Kleg14 — Fri, 07 Jul 2023 21:59:10 GMT

That’s correct! I have included a picture of the error message.

Re: Fibe TV Streamer not streaming Fibe tv or Crave

Kleg14 — Fri, 07 Jul 2023 22:00:12 GMT

It will play my selection from the guide, after 2 seconds. The error message.

Re: Fibe TV Streamer not streaming Fibe tv or Crave

BellNick — Mon, 10 Jul 2023 21:29:44 GMT

Hi there @Kleg14
Do you have another HDMI cord that you are able to test and use?
Are you able to share what brand and model television set you have?
Also, if possible, are you able to share another picture or type out the error code you see on your screen (the picture you have shared is a bit blurry and hard to read).
We would also ensure that your Streamer is up to date with the latest version. For steps on how to do this it can be found on our article How to update my Bell Streamer device software
Looking forward to hearing back.

Re: Fibe TV Streamer not streaming Fibe tv or Crave

Kleg14 — Mon, 10 Jul 2023 22:26:57 GMT

Hey! Thanks so much for taking the time to help me with this issue. We have used 4 new HDMI cords (including one from Bell).
TVs used are Dynex model # DX-46L261A12, it is an older tv, but it doesn’t work on our Samsung smart tv’s either.

The error code is (1000K) my apologies for it being blurry. It says “this content requires HDCP for playback” then says to connect hdmi cord. I have removed the last update, uninstalled it and reinstalled it for the FibeTv app. Still unsuccessful. To confirm as well all other Apps (Disney+,YouTube etc) will stream. So the streamer works. It’s is just the FibeTv app and crave that give this error.

I hope this helps you, help me further! 🙂

Re: Fibe TV Streamer not streaming Fibe tv or Crave

AlexS — Wed, 12 Jul 2023 05:55:17 GMT

Did the problem appear after a system update? Were you referring to removing the updates of the apps only? You might have to factory reset the TV box.

Re: Fibe TV Streamer not streaming Fibe tv or Crave

Kleg14 — Wed, 12 Jul 2023 10:27:29 GMT

Hi! Yes, the problem happened after an update. I have also done a factory reset, as well as uninstall the fibe tv, reinstall it. The only thing the factory reset did was remove all my other apps. Did not solve the problem. 🙂

Re: Fibe TV Streamer not streaming Fibe tv or Crave

BellNick — Wed, 12 Jul 2023 18:14:30 GMT

HI there @Kleg14
Thank you for all the troubleshooting you have performed. We are aware that this is an issue and it is being escalated. For now we would recommend uninstalling the updates on your Streamer to see if it allows you to watch the Fibe TV App / Crave in the meantime.

Re: Fibe TV Streamer not streaming Fibe tv or Crave

Kleg14 — Mon, 17 Jul 2023 19:04:46 GMT

Can you please let me know when you have reached a solution !!! Bell technical support calling has advised me: 1. the streamer only works on smart TVs. This has worked on the same tV since I signed up for the streamer over a year ago. 2. Don’t use the streamer box, put the app on my tv, or use my other devices. This is not an acceptable answer, or solution. I pay for a service for over a year, and it just stops working. It’s been over 1 month since I first contacted Bell for support. I am no farther ahead. I shouldn’t have to (nor do I want too) buy a new tv to support a service I already had.

Re: Fibe TV Streamer not streaming Fibe tv or Crave

AlexS — Mon, 17 Jul 2023 20:40:41 GMT

So what happened to your replacement? Did you request a 2nd one?

Re: Fibe TV Streamer not streaming Fibe tv or Crave

Kleg14 — Mon, 17 Jul 2023 20:46:38 GMT

The replacement streamer box never arrived. What do arrive was a new HDMI cord. I have requested the replacement streamer box, and have been told it is not a streamer issue , but a Fibe app/ crave problem by tech support.

Re: Fibe TV Streamer not streaming Fibe tv or Crave

Kleg14 — Thu, 20 Jul 2023 00:18:44 GMT

@BellNick any word on a solution? I have uninstalled the updates from the fibe tv app on the streamer, and still no luck! Can someone send me a replacement streamer box ? As per @AlexS ! Thanks a bunch!

Re: Fibe TV Streamer not streaming Fibe tv or Crave

BellPatricia — Thu, 20 Jul 2023 15:33:26 GMT

Good day @Kleg14,

There is still an ongoing investigation for this issue, and we will post updates as soon as they are available.

In the meantime, can you please share the make/model of your TV with the Community? We also recommend testing different HDMI ports on the TV set (if available) to see if that makes any difference.

We hope to hear back from you soon.

- Patricia

Re: Fibe TV Streamer not streaming Fibe tv or Crave

sk_12 — Fri, 13 Sep 2024 22:38:37 GMT

Did anyone get a resolution to this issue. I am experiencing the same problem. Bell technician said i need a new TV. Wow! I can stream disney, youtube all on the bell streamer but the actual live channels don't work. Guide comes on and when a channel is selected is runs for 2 seconds and then the error pops up. Any help would be appreciated.