topic Re: Volume is lower in TV & Streaming

Fibe TV volume is lower compared to Fibe TV app

Volume-Issue — Fri, 08 Nov 2024 20:41:26 GMT

I am also using my TV screen as a second screen on my laptop. But the TV speakers provide a louder volume when used via my laptop rather than used just for Fibe TV. I have increased the Fibe TV volume to 100, but it is still quieter than when I watch the same show via the Fibe-TV app on my laptop. How can I fix this?

Re: Volume is lower

AlexS — Tue, 22 Aug 2023 22:55:54 GMT

Did you adjust the volume button on bell.ca? The default volume is very low on the website.

Re: Volume is lower

AlexS — Tue, 22 Aug 2023 22:59:13 GMT

By the way, the pic quality outside Bell platforms on TV is always capped at 2.1 GB/h, while the same 1080P feed is 3 G/h on TV screen when you aren’t casting the website. The CC also doesn’t allow customization on the website.

Re: Volume is lower

Volume-Issue — Wed, 23 Aug 2023 00:53:15 GMT

I have gone to bell.ca, but don't see anywhere or anything that allows me to adjust the volume button.

Re: Volume is lower

AlexS — Wed, 23 Aug 2023 01:29:29 GMT

Where have you checked?

Re: Volume is lower

BellPatricia — Wed, 23 Aug 2023 14:40:43 GMT

Hey there @Volume-Issue.

Welcome to the Bell Community.

Have you tried adjusting the volume on your TV set as well?

We look forward to hearing back from you.

- Patricia

Re: Volume is lower

Volume-Issue — Wed, 23 Aug 2023 15:03:59 GMT

On my TV I have gone to Settings, Device, Device settings, Device Preferences, Sound. There The "System sounds" toggle was already on, so I turned on the "Pass Volume Keys to HDMI". This had no effect on the TV volume. I changed "Surround Sound - select formats" to Auto, but none of the formats listed could be activated - I clicked on each of them. There was no "Slider" to adjust the default volume.

Re: Volume is lower

Volume-Issue — Wed, 23 Aug 2023 15:17:19 GMT

Hi Patricia, please see my response to AlexS a few minutes ago.

I am currently watching the same show on Fibe on my TV and on the Fibe-App on my laptop. I have the volume set at 25 on the Fibe-App on my laptop, but when I switch the Source on my TV from the laptop back to Fibe, I can hardly hear anything and have to turn up the volume on the TV to its maximum - 100 to get almost the same volume.

Re: Volume is lower

Volume-Issue — Wed, 23 Aug 2023 15:31:22 GMT

How do I get to the volume button on the bell.ca website?

I can't find a "volume button" (or slider) in the Fibe TV settings on my TV either. Going to Settings, Audio and visual, Audio, gets me to the same Sound Settings as described in my Reply half an hour ago.

Re: Volume is lower

Volume-Issue — Wed, 23 Aug 2023 16:02:39 GMT

Ok, I found it. I went to Settings, Support, Remote settings, and then under Remote Control selected Setup. There I found "Receiver volume" and was able to increase it from the default of 2 to 8 (max is 15). That fixed it! Now I can get the same Volume ranges on my FibeTV as I get on the Fibe-App on my laptop.

Volume not working

Volume — Thu, 24 Aug 2023 15:31:44 GMT

Hello my volume/sound is not working at all. Tried troubleshooting and rebooting the system. It is not working. How can I fix this?

Re: Volume not working

WelshTerrier — Thu, 24 Aug 2023 17:06:07 GMT

Can you provide some details? Bell Fibe or Satellite TV? Do you have more than one TV? Is the problem the same on all TV's & devices? Did you restart TV & audio sound bar? ( if you have one).

Did you check all of your TV & receiver connections? Did you check your TV settings? Verify TV HDMI & Audio settings? TV & Bell Fibe / Satellite remote working okay? Batteries Ok?

Did you reboot the receivers by unplugging them for 20-30 seconds? Did you do the same with the modem? (This can upwards of 5-7 minutes.)

Do you have Internet? Is it working?

Did you try using the Bell Virtual Repair tool?

Troubleshooting tools and help

Fibe TV: troubleshooting tools, virtual repair tool and support (bell.ca)

Keep us posted. We are here to help you

Re: Volume not working

Volume — Thu, 24 Aug 2023 20:13:17 GMT

It’s is my tv, fibe tv, the sound is completely mute even when I adjust the the volume of the sound. I have checked everything and it is all in place. I have rebooted and troubleshooting the system, nothing has worked so I’m very confused on what’s happening

Re: Volume not working

WelshTerrier — Thu, 24 Aug 2023 21:22:15 GMT

If you tried everything I suggested & nothing changed, I have one more idea. On your Bell remote, go to Menu > Settings > Audio and visual > Select Digital audio > Select Stereo > Save & back out to TV.

After doing this & you still do not have audio, I would contact Bell FibeTV Support at: 310-BELL

Re: Fibe TV app volume control

Mich1 — Sat, 07 Oct 2023 23:46:04 GMT

Is there a way to control the volume on the receiver though FIBE APP ? My converter isn’t working and volume on the receiver is all the way down

Re: Fibe TV app volume control

AlexS — Sun, 15 Oct 2023 05:47:36 GMT

You can install a Google TV App on your phone. AFAIK that’s the only certain way. I have a Bluetooth slim remote for the 7802 box and it used to able to control my TV’s volume. However, one day it suddenly switched to control the Android box’s volume setting instead. I never replicate this situation on other remotes and not able to switch it back neither.

Volume issues

migmiles — Sun, 14 Jan 2024 16:55:52 GMT

Bell tv has no volume

Re: Volume issues

WelshTerrier — Sun, 14 Jan 2024 19:49:54 GMT

Can you just provide just a few more details? Volume? All channels? Satellite? Fibe TV? Fibe app?

Have you rebooted receivers? Modem? Checked TV settings, Cables ? Do you have a sound bar, external speakers? More than one receiver?

Did you check your TV audio? Have you changed anything? Is this an ongoing problem? A new issue? Did you check your remote mute on? volume settings?

Let me know & I will try to help you.

Take care.

Sound does not work with fibe on my laptop. It works for other apps. Solution?

voice — Fri, 19 Jan 2024 13:07:01 GMT

Sound does not work with fibe on my laptop. It works for other apps. Solution?

Re: Sound does not work with fibe on my laptop. It works for other apps. Solution?

AlexS — Fri, 19 Jan 2024 07:12:20 GMT

Did you check out the volume button on the website? The default setting is extremely low.