topic Re: AC Adapter Shorting Out in TV & Streaming

AC Adapter Shorting Out

Ray1359 — Mon, 23 Oct 2023 21:00:12 GMT

The AC Adapter for my Bell Fibe TV is shorting out. How do I get it replaced?

Re: AC Adapter Shorting Out

WelshTerrier — Mon, 23 Oct 2023 21:16:59 GMT

You will need to contact Bell TV support to arrange for a repair / replacement.

Please call Fibe TV support call: 1 866 797-8686 or for Satellite TV support call: 1 888 759-3474

Re: AC Adapter Shorting Out

BellPatricia — Wed, 25 Oct 2023 13:12:16 GMT

Hi there @Ray1359,

Welcome to the Bell Community, and thank you for reaching out.

What type of TV receiver are you using?

Were you able to contact the TV Technical support team as suggested above by @WelshTerrier?

Keep us posted,

- Patricia

Re: AC Adapter Shorting Out

Ray1359 — Wed, 25 Oct 2023 15:14:59 GMT

Hi Patricia, thanks for reaching out. I did, it was a bit of a challenge I must say. Was on Chat with Bell for close to 50 minutes. Got redirected a few times. Ultimately got to someone who told me to go out and buy a new adapter myself, said the AC Adapter was an "accessory" and they couldn't replace it, but If my box wasn't working then they could replace that... So... I said well without the Adapter, the box doesn't work, so I guess you need to replace the box? Which is what they've decided to do, it's in the mail as I type. Really shouldn't have been that complicated to be honest, but it is what it is.