topic Re: 6131 recr developed delay when moving between channels in TV & Streaming

6131 recr developed delay when moving between channels

Kandi — Wed, 15 Nov 2023 14:27:23 GMT

6131 recr developed delay when moving between channels

Re: 6131 recr developed delay when moving between channels

BellPatricia — Wed, 15 Nov 2023 14:26:21 GMT

Hi @Kandi,

Welcome to the Bell Community.

A bit of a delay when changing channels is normal. Can you share how long exactly the delay is in your case?

You can try rebooting your equipment, and also change the batteries in your remote to see if that makes a difference.

Keep the Community posted.

- Patricia

Re: 6131 recr developed delay when moving between channels

Kandi — Wed, 15 Nov 2023 18:02:28 GMT

delay is 10 to 20 seconds.Tried reloading first thing and then changed the remote batteries when it first started. No luck.

Re: 6131 recr developed delay when moving between channels

Kandi — Fri, 17 Nov 2023 15:31:41 GMT

Didn't cure the problem.

Re: 6131 recr developed delay when moving between channels

BellNick — Fri, 17 Nov 2023 18:09:32 GMT

Hi there @Kandi
Are there any obstructions between the remote and the receiver (glass, furniture, etc)?
If you point the remote directly at the receiver from a foot or 2 away, is there still that delay?
Looking forward to hearing back.