topic Re: Why does it happen. in TV & Streaming

Fibe tv keeps switching to Netflix/Amazon

Mollydog — Mon, 15 Jan 2024 18:55:14 GMT

My Fibe tv keeps switching to Netflix while I am watching tv. It just kicks us out of whatever we are watching and launches Netflix. It’s completely random but will kick us out about once every 20 minutes.

Re: Fibe tv keeps switching to netflix

BellPatricia — Wed, 27 Sep 2023 16:03:56 GMT

Hi there @Mollydog,

Welcome to the Bell community, and thank you for reaching out.

Interesting. Can you share what type of receiver you're using, and if it happens on more than one receiver in your home?

Does this occur while you watch live TV, On Demand and recordings?

Our first recommendation would be to reboot all of your equipment (TV receiver(s) & modem), and then test to see if continues to happen.

We hope to hear back from you soon.

- Patricia

Re: Fibe tv keeps switching to netflix

Mollydog — Wed, 27 Sep 2023 21:50:58 GMT

We have the Fibe Tv Box. The problem occurs when we are watching live tv and when we are watching recordings. It is only happening to one of our receivers. We have it hooked up to our LG smart tv. I have reset the tv the receiver and the modem. I’ll let you know if the problems persist.

Re: Fibe tv keeps switching to netflix

MickJagger — Mon, 20 Nov 2023 00:42:11 GMT

my LG tv just started doing the same thing. Four times in the last 1.5 hours. Made sure remote of firestick wasn’t jammed against something. Not the case. Still unsure what’s going on

Re: Fibe tv keeps switching to netflix

BellPatricia — Tue, 21 Nov 2023 16:04:32 GMT

Hi there @MickJagger
Thank you for your post and welcome to the Bell Community.

Does this only happen while you are using the Fibe TV app?

Is your TV switching over to the Netflix channel on the Fibe TV app or to the Netflix app your TV set?

Hope to hear from you soon.

- Patricia

Re: Fibe tv keeps switching to netflix

doubrie — Wed, 22 Nov 2023 13:08:03 GMT

The same thing is happening to us. We are using the Fibe TV box. The remote is not jammed against anything. This has happened while watching recordings and while watching the program. the TV will switch to YouTube. It has happened numerous times in 1 and a half hours.

Re: Fibe tv keeps switching to netflix

BellPatricia — Thu, 23 Nov 2023 17:10:15 GMT

Good afternoon @doubrie,
Thank you for reaching out to the Bell Community.
Can you clarify if the YouTube app on your TV set is opening up or if it is the YouTube app on your Fibe TV box?
Please reboot your equipment, and ensure the Fibe TV box is plugged securely into your TV set with no third party equipment in between.
Keep the Community posted.
- Patricia

Why does it happen.

Blena — Tue, 28 Nov 2023 23:36:26 GMT

My Fibe Tv has been going off the channel why I am viewing to Prime station. It has happened too often.

Could someone explain why is switch off automatically.

Thanks

Beatrice

Re: Why does it happen.

BellPatricia — Thu, 30 Nov 2023 17:13:31 GMT

Good afternoon @Blena,

Welcome to the Bell Community.

The Community needs more information to help.

Please review our questions/suggestions in the thread above, and update us if you continue to have any trouble.

- Patricia

Re: Fibe tv keeps switching to netflix

Ireland — Tue, 12 Dec 2023 01:55:44 GMT

this also just happened to us. Pressed the PVR button and now we’re stuck on crave, Netflix and Prime. It’s can’t get back to regular TV channels. I’ll try to reboot the modem but that seems excessive

Re: Fibe tv keeps switching to netflix

Martinacan — Wed, 13 Dec 2023 17:59:04 GMT

I think I've found a solution. In my case, the problem occurred when using amazon prime video or Netflix, accessing either through the bell PVR. I have found if you exit/quit the application in use from the applicable application menu, the switching from fiber tv to the application last used stopped altogether.

So try exiting the application altogether when you have finished using the application and see if that helps

Re: Fibe tv keeps switching to netflix

BellPatricia — Wed, 17 Apr 2024 13:23:19 GMT

Good afternoon everyone 🙂

We've been able to dig into this a bit deeper and we found that if the app you are using crashes, whichever app you were using prior to that will automatically re-launch.

If you continue to experience any trouble, in addition to the suggestion posted by @Martinacan we recommend the following:

Clear the cache and data on the Fibe TV app.
Uninstall and Reinstall the application (if possible on your device).
Factory reset your device/receiver.

Let us know if these steps work for you.

- Patricia

Tv keeps switching to Amazon prime

Down2basics — Wed, 10 Jan 2024 01:30:46 GMT

If I have been watching Prime and then go to TV , it will switch to Prime several times. It only does it if I have been watching Prime, not Netflix or YouTube. Had my receiver replaced as that was thought to be the problem but no.

Re: Tv keeps switching to Amazon prime

AlexS — Wed, 10 Jan 2024 09:35:20 GMT

You have to exit the app step by step.

Re: Tv keeps switching to Amazon prime

Down2basics — Wed, 10 Jan 2024 14:00:10 GMT

Strange, I’ve never had to do that before. Thanks

Re: Tv keeps switching to Amazon prime

dks — Wed, 10 Jan 2024 14:15:24 GMT

Another variable is the batteries in your remotes. Low batteries can cause strange behaviours. Change the batteries both the TV remote and the receiver remote.

4k receiver suddenly switching from tv channels to Prime ap.

Paulingo — Mon, 15 Jan 2024 18:51:40 GMT

Hello, my fibe 4k receiver suddenly switches from any channel I watch to the Prime app. We don't touch the remote and it just switches by itself. What can I do to fix this?

Thank you

Switching to prime Video

Lori1 — Fri, 09 Feb 2024 22:41:28 GMT

Tv randomly switches to Prime Video. Happened 3 times in the last hour. Happened off and on over the last couple of months. Had to get a new box for unrelated issues, and thought it might stop. No such luck. Using the box and don’t even have our firestick installed right now.

Re: Switching to prime Video

BellPatricia — Mon, 12 Feb 2024 18:27:00 GMT

Hi there @Lori1,

Thank you for reaching out to the Bell Community.

If you are still having trouble after testing out the suggestion @Martinacan posted above, we recommend trying our troubleshooting options here

Let the Community know if the issue persists.

- Patricia

Re: Fibe tv keeps switching to Netflix/Amazon

SusanInOn — Tue, 16 Apr 2024 23:49:20 GMT

I’m having this problem solely with the Bell 4K receiver. So far tech support has replaced the receiver 3 times this year and have submitted a 2nd request to replace the remote.

Is there any update with this?

Thanks!!