topic Re: A trouble shooting suggestion, for non working receiver. in TV & Streaming

Satellite receiver not connecting after power outage

Freckles — Wed, 06 Dec 2023 19:36:39 GMT

The secondary Bell satellite tv box is not connecting after power out. Primary connection is fine.

Re: The secondary Bell satellite tv box is not connecting after power out. Primary connection is ...

BellNick — Wed, 28 Jun 2023 21:40:47 GMT

Hi there @Freckles
Thank you for your post and welcome to the Community.
It is possible the receiver shorted out due to the power outage. We would first recommend trying to plug the receiver into another power outlet to determine if it is the receiver or your power outlet.
Looking forward to hearing back.

Re: A trouble shooting suggestion, for non working receiver.

Remy1 — Mon, 04 Dec 2023 18:58:50 GMT

we had a power cut and my set top box is flashing red blue and the power button is flashing.

I have a no signal message.

I have unplugged and replugged every connection three times.

nothing changes

Re: A trouble shooting suggestion, for non working receiver.

BellPatricia — Wed, 06 Dec 2023 20:04:47 GMT

Hey there @Remy1,

Welcome to the Bell Community, and thank you for reaching out.

Can you clarify which TV receiver you are using?

We also recommend trying out the suggestion from @BellNick and testing a different electrical outlet to see if that makes a difference.

Let the Community know how everything is going.

- Patricia