topic Re: Fibe TV App HDCP Error on Mobile Phone in TV & Streaming

Fibe TV App HDCP Error on Mobile Phone

Shawn777 — Fri, 27 Oct 2023 13:25:24 GMT

The Bell Fibe TV App was working great on my Motorola RAZR+ phone for several months.

After an app update some time ago, it no longer displays any channel and instead shows the following error:

"Something went wrong. Please ensure that the TV you are using is HDCP compliant and you are casting with AirPlay or Chromecast"

I am just attempting to watch TV in the app on my phone, and I am not casting or using HDMI, so HDCP should not be an issue.

Re: Fibe App HDCP Error on Mobile Phone

BellPatricia — Thu, 26 Oct 2023 15:34:10 GMT

Hi there @Shawn777,

Welcome to the Bell Community, and thanks for your post.

Can you please clarify if you are trying to output the video using a cable to your TV set, or attempting to mirror the screen using another app?

- Patricia

Re: Fibe App HDCP Error on Mobile Phone

Shawn777 — Thu, 26 Oct 2023 18:58:24 GMT

I am attempting to do neither of those things.

I am just opening the mobile app and trying to watch tv on my phone and it displays about 1 or 2 frames of video and then immediately goes to a black screen with the reported error message displayed.

It makes it difficult to watch TV when outside of the house, although thankfully I can sign-in to Sportsnet app as a workaround for some sports programs.

Re: Fibe App HDCP Error on Mobile Phone

BellPatricia — Fri, 27 Oct 2023 15:02:47 GMT

Thank you for confirming @Shawn777,

Are you trying to watch the Fibe TV app using the main screen, or the external screen on your phone?

To start, we recommend uninstalling and reinstalling the Fibe TV app, then test to see if you continue to experience this.

Can you also share a photo of the error message so we can check it out?

- Patricia

Re: Fibe App HDCP Error on Mobile Phone

Shawn777 — Fri, 27 Oct 2023 20:03:14 GMT

Hi Patricia,

I was primarily trying on the main screen, although the external screen also encountered the same error.

Good news though, clear storage + clear cache + uninstall + reinstall + re-login (Best option with MyBell credentials) seems to have fixed the issue.

Thanks for your help!

Re: Fibe TV App HDCP Error on Mobile Phone

NoTV1 — Sat, 04 Nov 2023 11:55:37 GMT

Be very, very careful with this uninstall-reinstall method! Think twice before you try it. It does not always work (not working for me at all), and worse, it will delete all of your downloaded recordings! So, instead of fixing your issues, you could be worse off! Now, I still cannot watch on my phone. And, I lost all of my downloads.

Re: Fibe TV App HDCP Error on Mobile Phone

BellNick — Mon, 06 Nov 2023 23:24:43 GMT

Hi there @NoTV1
Thank you for your post and welcome to the Community.
Are you able to share what device you are using the Fibe TV app on (make and model)?
Is your device and app up to date?
Are you watching directly on your device or are you casting?
Looking forward to hearing back.

Re: Fibe TV App HDCP Error on Mobile Phone

Squirrel — Mon, 20 Nov 2023 02:46:24 GMT

Hello,

I get the same error "Something went wrong. Please ensure that the TV you are using is HDCP compliant and you are casting with AirPlay or Chromecast"

I am able to mirror the phone screen but as soon as I want to watch something, I get the above message.

I only get this error with a new Galaxy S23 but it works fine with a Galaxy S9+.

I am casting to both a Roku stick and a Samsung PN64F8500 TV and get the same error message when using a S23.

Bell, Please advise

Re: Fibe TV App HDCP Error on Mobile Phone

BellNick — Fri, 24 Nov 2023 19:17:35 GMT

Hi there @Squirrel
Thank you for your post and welcome to the Community.
Have you attempted what @Shawn777 tried (Good news though, clear storage + clear cache + uninstall + reinstall + re-login (Best option with MyBell credentials) seems to have fixed the issue.)
Looking forward to hearing back.

Re: Fibe TV App HDCP Error on Mobile Phone

Squirrel — Tue, 16 Jul 2024 14:09:38 GMT

Hello @BellNick

Still doesn't work. Tell the app development department to fix the issue. It has worked for 10 years and now it doesn't. Something changed and its not on my end. It is so disappointing. They need to get rid of the requirement for Airplay or Chromecast and let me mirror my screen. I should be able to screen mirror my phone to my TV. My phone mirrors the guide and as soon as I pick a channel I get the HDCP compliance error. The problem is with the App. Please fix.

Re: Fibe TV App HDCP Error on Mobile Phone

BellNick — Wed, 27 Dec 2023 19:35:15 GMT

Hi there @Squirrel
Please check out our ongoing thread in relation to screen mirroring titled Mirror Fibe app on my Android to the tv (not Chromecast).for further information.

Re: Fibe TV App HDCP Error on Mobile Phone

AP_L — Fri, 06 Sep 2024 20:27:53 GMT

Greetings,

'Something went wrong Please ensure the TV you are using is HDCP compliant and that you are casting with airplay or Chromecast'

I keep getting this error on my fibe tv app on android 13 on my Odin 2 pro gaming device. Was working fine with my Odin 1 pro before on android 10.: "Error" "Something went wrong. Please ensure the TV you are using is HDCP compliant and that you are casting with airplay or chromecast."

I already tried clearing cache, clearing data, uninstalling, reinstalling, restarting all to no avail.

I'm at a loss concerning any solutions for that issue. Any help would be greatly appreciated.

Thanks

Re: Fibe TV App HDCP Error on Mobile Phone

BellNick — Wed, 18 Sep 2024 18:58:42 GMT

Hi there @AP_L
Thank you for your post and welcome to the Community.
Whereas the Odin 2 Pro is not technically a mobile device and is actually a handheld gaming device, it is not compatible or designed to work with our app.

If you have any further questions, please do not hesitate to contact the Community.

Re: Fibe TV App HDCP Error on Mobile Phone

AP_L — Wed, 18 Sep 2024 19:07:49 GMT

Thanks for clarification, i found a way to circumvent that: i'm using the tv.bell.ca/home website (using the "show as PC website" option in chrome android) and it's working like a charm. Just hope it stays that way, after all i'm paying for bell tv 😄

Thanks a lot!

Re: Fibe App HDCP Error on Mobile Phone

Charlie2 — Mon, 03 Mar 2025 20:59:27 GMT

I have had exactly the same issue trying to use fibe app on my android phone GEM works fine any suggestions?

Daniel

Re: Fibe App HDCP Error on Mobile Phone

AP_L — Mon, 03 Mar 2025 21:07:26 GMT

Like i said, use chrome in desktop version in android: i'm using the tv.bell.ca/home website (using the "show as PC website" option in chrome android) and it's working like a charm.

Re: Fibe App HDCP Error on Mobile Phone

chgrbt — Thu, 05 Feb 2026 15:06:27 GMT

Hey @Shawn777, good advice, worked for me. Thx

Re: Fibe App HDCP Error on Mobile Phone

chgrbt — Wed, 25 Feb 2026 01:43:25 GMT

Fyi on this HDCP error, I got it again but this could be attributed to the recent upgrade to Android 16. After an uninstall and reinstall of the Fibe TV app, now there's no HDCP error when playing a tv show on Android phone.

Re: Fibe App HDCP Error on Mobile Phone

chgrbt — Thu, 07 May 2026 02:52:35 GMT

Hi, although the HDCP error can be resolved by uninstall and reinstall of the Fibe App on Android, is this something the developers could look into? Despite the fact a resolution works, why does this HDCP error happen? The error came up again on my device, which prompted me to post again.

Re: Fibe App HDCP Error on Mobile Phone

WelshTerrier — Thu, 07 May 2026 09:14:12 GMT

Good Day & Welcome

Thank you for sharing this with the community. As you mentioned the HDCP error can be resolved by removing & reinstalling the Fibe App on an Android device.

Bell's development team monitors this website for ways & means to improve their products. We appreciate your input and suggestion.

Take care.