topic Re: FibeTV guide stuck on Getting Information for all channels starting 6am tomorrow in TV & Streaming

FibeTV guide stuck on Getting Information for all channels starting 6am tomorrow

Old_Man_Weasel — Sat, 06 Jan 2024 04:44:50 GMT

For some reason, my guide isn't getting updated, which I didn't notice, till my PVR deleted all my NFL games I had scheduled for recording this weekend.

I've already rebooted both my modem, as well as both receivers, no to avail.

When I look at the Guide Info under System Information, I see the following details:

Data Version: -1

Download Time: 01/01/0001 00:00:00

Last Error: Web - 1/5/24 11:19:49PM

Channel Map:

Next Update Time: 01/01/0001 00:00:00

Original File Name: N/A

Client Polling: False

Any suggestions? I can't schedule new recordings in this state because even when I search for an episode, my only option is to Watch Show as there's no option to record now.

AAny help would be greatly appreciated!

Regards,

Old_Man_Weasel

Re: FibeTV guide stuck on Getting Information for all channels starting 6am tomorrow

AlexS — Sat, 06 Jan 2024 13:28:12 GMT

Can you contact some family members, let them download fibe TV apps on their mobile devices, login your account and set up recordings for you? You might need a new dvr if a reset doesn't work.

Not receiving TV info

Tip — Sat, 06 Jan 2024 14:48:28 GMT

Why am I not getting tv info on my tv

Re: FibeTV guide stuck on Getting Information for all channels starting 6am tomorrow

Kieron — Sat, 06 Jan 2024 15:19:42 GMT

I am having the same problem. All channels, all time slots show "Getting Information" from 6am onwards today (Jan 6 2024).

Re: FibeTV guide stuck on Getting Information for all channels starting 6am tomorrow

Paula_B — Sat, 06 Jan 2024 15:35:12 GMT

Hi - I am having the same problem and have been on hold with Bell awaiting a Manager to speak to as the tech support person insists it's a broadcaster problem - not Bell. I said it's a Bell problem as its ALL channels showing "getting information". I am so . off and still holding for my request to escalate the call to a higher up. Now at 1 hour and 20 minutes .... Yeesh!!!

Re: FibeTV guide stuck on Getting Information for all channels starting 6am tomorrow

ChuckL1 — Sat, 06 Jan 2024 16:44:42 GMT

We are having the same problem. The voice message says they know about the problem and expect it to be fixed in 12 hours, but who knows 12 hours from when. PVR function is also not working.

Re: Not receiving TV info

WelshTerrier — Sat, 06 Jan 2024 19:39:28 GMT

Are you on Bell Fibe TV? Are you missing Guide Channel info.? If so, trying rebooting your receivers & your modem. Start by turning off your TV & unplugging your receivers and modem from the their power source.

Plug the modem back in after waiting 30 seconds. This will take 5-7 minutes for it to reconnect to Bell. Once it is up and running, no flashing lights, OK, etc. then plug in each receiver, (if you have more than one). The receiver will power on then off, then on & you will end up with a blue Bell Logo. This will take 2-5 minutes. Your screen will disappear, reappear with video, then audio, go blank then back on. Your TV guide is now loading. You should have video & sound & TV programing information.

If you are still encountering an issue after following these steps, then I would contact Bell Fibe TV tech support.

Call: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device

Take care

Re: FibeTV guide stuck on Getting Information for all channels starting 6am tomorrow

Old_Man_Weasel — Sat, 06 Jan 2024 21:41:18 GMT

It finally did get fixed for me thankfully.

Fortunately, the Android FibeTV app guide was working however so I was able to schedule my upcoming recordings using it.

Regards,

Old_Man_Weasel

Re: FibeTV guide stuck on Getting Information for all channels starting 6am tomorrow

WelshTerrier — Sun, 07 Jan 2024 14:21:00 GMT

Great news. Thank you for reaching out to the Bell Community Forum.

Take care.

Re: FibeTV guide stuck on Getting Information for all channels starting 6am tomorrow

Paula_B — Sun, 07 Jan 2024 14:12:37 GMT

Hi - I ended up using Bell's chat feature while on hold that that guy realized within 60 seconds the my tv account and other was incorrectly noted for cancellation and they were working on it to fix that glitch. I suggested they notify the call staff so they could respond accurately to call in customers. In any event, with that information from the chat Bell guy, I hung up my phone as no one ever came back on the phone in over an hour and a half. My tv guide was restored later that morning. Had to get on with my day so don't known when it came back on but it works again. I will never call in with an issue again; will only go on their chat to report an issue going forward.