Getting ready for your big move?
Our dedicated team of move experts will ensure that your Bell home services are transferred smoothly to your new home.
Here’s how it works
Step 1: Plan your Move
Contact our Move Valet team at the direct phone number and they will help to coordinate the installation of services at your new home.
Before you contact us, have the following information handy:
- Your Bell account number
- Your new street address, including postal code (No rural routes (RR) or post office (PO) boxes)
- Moving date
- An alternate phone number where we can reach you during the move (e.g. mobile phone)
Step 2: Pre-move check in
A couple of days before your move, a Move Valet specialist will confirm the details of your service transfer. One day before your move, you will receive a reminder through your choice of either email, text or call.
Pack up the equipment that you want installed at your new residence.
These may include:
- Receivers
- Remote controls
- Wires
- Modem
- Filters
- Phones
NOTE: If you are a Satellite TV customer, you can leave the dish behind. Bell will provide a new dish if one isn't already installed at your new address.
Step 3: Moving day
We’ll let you know when your technician is on the way to your new home to install your services.
Step 4: Post move check-in
A few days after your move, your Move Valet specialist will call to ensure your installation went as planned and check your Wi-Fi connection. They’ll also advise you on how to return any old equipment and schedule a call to go over your first bill.
Step 5: Review of first bill
At the scheduled time, a Move Valet specialist will reach out to review and answer any questions about your bill and confirm receipt of any returned equipment.
For more information on Move Valet, visit How to move your Bell services
.
