Call display won't work

[chuckie]

I haven't been able to get call display to work for well over a year. Last time I called Bell for help they said it is probably my phone. I bought a new phone, VTECH CS6919-3, which allows call display, and it still won't work. I can't find any help on-line, could someone please advise me Thanks!

[BellPatricia]

Hi there @MadRobot,

In order for us to check into this we need more information, and have sent you a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[MadRobot]

A member of Bell's tech team called me this morning to let me know the problem has been resolved (and the call display did work for that call). I advised the tech that I would monitor incoming calls for the next couple of days to confirm that the fix is truly permanent since the previous solution only worked for a very short time before failing. I'll provide an update in a day or two.

My thanks to @BellPatricia  for staying on top of this. She's definitely committed to trying to get these issues resolved on our behalf.

[MadRobot]

... and the call display worked for a couple of calls and now I'm back to "Incoming Call" as was the case with the earlier solution that was implemented. I've had five calls today (one I initiated from my cell phone) and only one showed the name and number of the caller. Whatever fix the tech team applied is not a permanent solution. They need to dig a little deeper and get to the root cause of this since whatever has been tried to date isn't working.

[MadRobot]

Success! Jim called from Bell last Friday and walked me through a couple of tests to isolate the issue at their end. If I remember correctly, it appears there may have been some snippets of code for the old copper line that hadn't been removed/reset after the switch to fibre. Once call display was again working, Jim asked that I monitor my calls over the weekend and when he called me this morning I was happy to tell him that it's still working. My thanks to Jim and @BellPatricia for persevering and resolving this problem.

[WCG]

Home phone not ringing and call display not working after switch to Fibe.

Switched to Bell Fibe internet after being told copper lines would no longer be supported.. We have  a home phone landline- Gigahub modem Internet is fine- home phone has dial tone- Call display shows incoming call on the handset displa-randomly a call will come in with name and number displayed- we have purchased new handsets - same issue-Any suggestions?  There was another post where removing code left over from the copper service needed to removed to solve problem- Bell has reprogrammed our phone services many times- Thanks

[BellNick]

Hi there @WCG 
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[WCG]

Call Display issue resolved there was a left over copper wire that should have been disconnected when the migration to Fibe took place- Tech disconnected the copper wiring where it comes into the house- Call display is working - Thanks for the help

[Robby]

Caller ID does not display for incoming calls on my home phone. Do I need to call Bell to fix this issue?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Is your phone equipped to display the name & number information? Some phones are equipped to show only the number, while others show the number or the name, one at a time. Try using either the arrow key or the * button to toggle back and forth. If this is not the fix :

1. Check your phone’s user manual to see if there is an option to turn this feture on / off..
2. Have you visited the phone manufacturer's support web page?
3. You should contact Bell Customer Service Home phone tech support. This feature may need to be reset at Bell.

To reach Bell, please call: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Take care.

[a4-]

My home phone isn't show call display.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Is your phone equipped to display the name & number information? Some phones are equipped to show only the number, while others show the number or the name, one at a time. Try using either the arrow key or the * button to toggle back and forth. If this is not the fix :

1. Check your phone’s user manual to see if there is an option to turn this feature on / off.
2. Have you visited the phone manufacturer's support web page?
3. You should contact Bell Customer Service Home phone tech support. This feature may need to be reset at Bell.

To reach Bell, please call: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Thank you for contacting the Bell Community Forum.

Take care.

[Wilson]

Greetings, now all m incoming calls to my Bell home phones show as INCOMING CALL. Your suggestions on how to resolve this are welcome. Earlier for months it was sporadic now it is constant.

[WelshTerrier]

Good Day.

Can you provide me with some additional information? What is the make and model of your phone? Is this a recent issue? There could be a problem with the phone & base unit or the feature may need to be reset at Bell.

1. Check your phone’s user manual to see if there is an option to turn this feature on / off.
2. Do you have more than one phone? If so, is the problem the same on all phones? Are you able to test to see if this is occurring on a different phone?
3. Unplug your phone from the power source & jack, then plug your phone back in.
4. Have someone place a test call to your home phone.
5. You may need to contact Bell Customer Service Home phone tech support. This feature may need to be reset at Bell.

To reach Bell, please call: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

Thank you for contacting the Bell Community Forum.

Take care.

[Wilson]

Thanks for your reply @WelshTerrier 

I have had the exact same issue in 2017 and posted on another forum, as I recall the problem  was found to be associated with Bell provisioning. I really struggled back  then and traveled with it from South America to India and it only created more problems and severe aggravation along the way. Bell had a phone announce back then stating "proudly serving you from Canada".

I have managed to get in touch with a Bell case agent from Toronto with whom I have dealt with before, and with positive results.

Nothing has changed on my end other than the switch to HH4000 from HH3000 earlier last year.

[Wilson]

Resaving my profile did not resolve this problem. Case manager wants to replace the modem and have an experienced tech check the  wiring from the outside gray box as well. If this does not work then what remains?