Home Hub 3000 error code 6011

[richie]

my 3000 modem has a red light and a error code of 6011 ( Tel 1): voice server error .. what is wrong

[WelshTerrier · Accepted solution]

Good Day.

Are you still experiencing this issue? Error Code 6011 is Home phone service issue.

If the problem persists, have you tried the Virtual repair tool, which detects and fixes most issues.

If this does not resolve your problem, then you may need to contact Bell.

Contact Bell | Bell Mobility, Internet, TV and Home phone | Bell Canada

Take care

[richie]

Issue has been corrected

[H R Dingwall]

Though Riche's problem has been corrected, ours isn't. We have a red light showing up on this Modem 3000. This issue began last evening, and eventually corrected itself. But this morning, a red light with an exclamation mark has suddenly appeared. Though the Internet is still connected, our landline is down. I was on the phone with Service when everything went dead. Initially, I thought maybe the fellow needed a Tim's break, but apparently that wasn't the case. Now picking up the phone, it's a continual beeping sound. Is this a modem problem or is there something gone awry in the System itself? It would be nice to talk to a Representative on my cell, but since that will cost me Air Time, we're left hanging at present. 

[H R Dingwall]

I would thank the many respondents who have given answers to my question. It's been very helpful. 

[BellNick]

Hi there @H R Dingwall  
Thank you for your post and welcome to the Community.
We wanted to check in to see if you are still experiencing issues with your home phone service?
Looking forward to hearing back.

[HB53]

My Hub 3000 is displaying an error 6011 Tel 1 voice server error. Anyone know how to deal with this?

[WelshTerrier]

Good Day.& Welcome to the Bell Community Forum. 

Are you still experiencing this issue? Error Code 6011 is Home phone service issue.

If the problem persists, have you tried the Virtual repair tool, which detects and fixes most issues.

If this does not resolve your problem, then you may need to contact Bell. Call: 1 866 310-BELL (2355) or dial #611 from any Bell mobile device

Contact Bell | Bell Mobility, Internet, TV and Home phone | Bell Canada

Take care

[H R Dingwall]

Hi, I would have got back to you a back in May but this site wasn't working. We overcame the phone issue but can't remember the specifics  as to how Bell overcame it.

I did have the Modem 3000 changed again today, after having it replaced back in February of this year. This round of trouble had the modem rebooting itself and though enjoyable to watch, it wasn't that good when it came to using the Internet. I've been advised to put the the Bell 4000 in, which I will. Again, sorry not to have got back to you but there was no way for me to respond with the site not working. 

[BellNick]

Hi there @H R Dingwall  
Thanks for getting back to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[H R Dingwall]

Thanks for the offer, but no need. I've just had the Bell 3000 modem replaced, and am moving up to the 4000 next month.