Hi Bell community,
Sorry you’re having problems with your Home phone service. Since the VOIP service uses your Internet connection, rebooting your modem and checking that your cables are connected properly usually fixes most issues.
If you’ve already tried all that, then our Virtual repair tool is a great way to troubleshoot problems with your VOIP Home phone service – without having to be a tech expert.
With a few clicks, it detects and fixes issues remotely, so you don’t have to call support. It’s like your own personal repair technician – just sit back and let it do all the work.
The Virtual repair tool will:
- Look for service outages in your area
- Check the equipment outside your home
- Reboot all your hardware
- Optimize the settings for your service
If it can’t solve the problem, the tool will even help you book a technician appointment.
Go to Virtual repair
It will ask you to log in to MyBell first.
