How To articles

Splitting SSID for IOT device configuration

Some IOT devices such as cameras, speakers, robot vacuums etc. only have a 2.4 GHz radio receiver. If your Whole Home Hub (HH4000/Giga Hub, HH3000, HH2000) has a single SSID for 2.4 GHz and 5 GHz broadcast, that means your Home Hub is dual broadcast...

BellDRock by Community Manager
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How to use Guard in the Bell Wi-Fi app

Guard is AI-driven security for devices on your Whole Home Wi-Fi network. Powered by cloud-based real-time protection algorithms and intelligence based on machine learning, Guard neutralizes threats throughout the home. Security features inherently ...

BellDRock by Community Manager
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Find and change your Wi-Fi password

Find and change your Wi-Fi password These days we take the concept of our Wi-Fi password for granted. Whether it was set for us when installed or we set it ourselves long ago, there always comes a time when we need to add another device, allow frien...

BellDRock by Community Manager
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How to freeze or pause internet access

Freeze or Pause by user profile: Create user profiles for the people who use your Wi-Fi network so you can pause or block Internet access for all a user’s devices at once, rather than one device at a time. Open the Bell Wi-Fi app and log in with M...

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BellDRock by Community Manager
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How to use Wi-Fi pod connectivity in the Bell Wi-Fi App

Why a device may not always connect to the closest pod You might notice in the Bell Wi-Fi App that devices which are physically closer to a Wi-Fi Pod might connect to the modem or to a different pod. When first connecting to the network, many devices...

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BellDRock by Community Manager
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How to run a speed test using the Bell Wi-Fi App

  Running a speed test with the Bell Wi-Fi App calculates the speeds you’re receiving in both directions; from the Internet to your device (download) and from your device to the Internet (upload). The stated speed of your internet plan is between the...

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BellDRock by Community Manager
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How to check for Internet outages in your area

We know how important your internet is for work, school and all the connected devices in your home and business. When your internet goes down, you’ll want to quickly understand why so you can get it up and running as quickly as possible. Is it an ou...

BellDRock by Community Manager
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