3.0gbps only receive 600mbps

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Melvin
Contributor

‎08-05-2023 09:50 AM

Hello everyone, 

I’ve 3.0gbps with Bell but I’m receiving only on average 600mbps on my entire devices such new Mac, iPhone 14 and ps5. Bell also sent me a new modem but still having the issue. 
So the modem is receiving the max 3200mbps but from modem to device according to Bell test speed is only 600mbps. 

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The bell customer service asked me to upgrade my plan but I don’t want to pay extra considering even now I’m no receiving the speed I was supposed to. So they told me we can’t do anything else. 

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DoubleP
Contributor III

‎08-05-2023 11:28 AM

I may be wrong, but I believe most wifi devices are unable to go much higher than what is currently showned on your screen... an iphone 14 max download speed is around 400 Mbps if I am not mistaken.  So you may actually be getting exactly what you paid for.  A 3Gbps plan is typically helpful if you have multiple concurrent users drawing high download speed demand, on a persistent basis.

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DoubleP
Contributor III

‎08-05-2023 11:28 AM

I may be wrong, but I believe most wifi devices are unable to go much higher than what is currently showned on your screen... an iphone 14 max download speed is around 400 Mbps if I am not mistaken.  So you may actually be getting exactly what you paid for.  A 3Gbps plan is typically helpful if you have multiple concurrent users drawing high download speed demand, on a persistent basis.