Battery power backup for home hub 3000

[Jamccoll]

Bell's web site touts the availability of backup power battery backup. and states that they have the batteries for sale. However I have been unable to find anyone at Bell that will confirm this. Also, I found the following on the internet :Bell no longer offers the Home Hub 3000 backup battery for purchase. Apparently they discontinued them in Many 2021. Is  Bell deliberately providing misleading and false info on its web site?   Does anyone know if a backup battery is still available anywhere

[dubs]

Nope! It was included here in the Quebec province

[LBRAG]

Well I AM in Quebec and it was not included and I remember reading that battery are not included and csn be bought separately 

[WelshTerrier]

The Home Hub 3000 backup battery was included with the Home Hub 3000 modem on the initial install. They were warrantied for 1 yr. If you needed to replace the battery after the 1 yr. warranty expired you could so by purchasing a replacement battery from Bell.

All backup batteries purchased after April 23, 2017 came with a one-year limited warranty.

As of May 16, 2021, Bell stopped offering the Home Hub 3000 backup battery for after warranty purchase from Bell.

To maintain phone service during a power outage, you can still purchase a battery backup from various retailers who sell electronics and related devices, such as Staples, Amazon or Best Buy.

https://support.bell.ca/internet/connection-help/battery-information?

Thank you reaching out to the Bell Community Forum.

Take care.

[edee_em]

With everything being said, especially over the past few days, it seems to me we have two choices.

First, go out and buy an uninterrupted power supply or a battery that fits as many have listed here and plug your modem into that. I never got the backup battery with my modem and Bell charged me $100 for a battery, when they were supplying them. Now that Bell is not supplying that battery, the onus is on us.

Second, realize that Bell is not interested in the safety of your home during a power outage and you should cancel your landline service with Bell immediately. That may not be fair to Bell as no other electronics manufacturers send UPS along with their products but if you have lost faith in their product to provide you with safe and reliable service, the choice is clear, if you have options for phone service. My phone not working is a lot more significant than if my toaster doesn't work.

Perhaps a bigger issue that should be addressed is why Bell was allowed to move phone service from a stand alone jack to needing the modem which then requires battery backup. The advantage of the landline always was that it worked during power failures. Is that now not the case for us who have their modem? That may complicate our discussion or it might be nonsense. Regardless, worth taking a look???

[Cels]

Hello.  After searching for the correct battery that the technician said was widely available, we did finally find one online.  The red replace battery light is still on.  Is there something we are supposed to rest here?  This is your equipment so what now?

[WelshTerrier]

Good Day.

There is no reset button per se on the HH 3000.  Can I assume that this is a new battery? Did you review the instructions in the battery manufacturers manual? Does the manual indicate that the battery you purchased was fully charged or was there a time window allowing for the battery to reach a fully charge?

Do you have a voltage meter that you can use to test the battery? 

If the battery is not charging or is not at the minimum voltage-ampere to operate your modem, the light will not go out.

If this is the case, then I would contact the battery manufacturer and / or return it to your place of purchase.

The battery you received may be defective.

Take care.

[edee_em]

I had a similar issue; modem red light message indicating issue with battery. I logged into the modem and it told me battery was at 99%. That means two potential issues to me: the modem and software within is faulty or Bell is pushing that message to make sure we know they aren't going to support their batteries any longer and if you don't replace on your own you have saved them harmless (i.e. they are not liable for any damages). I kept my battery in and as long as their software keeps telling me it's fine, they are anything but not liable should an issue arise. I suggest that you check the modem and see what it tells you. Pulling the power cord is a tried and true reset.

As I have said before, re this issue, if one has lost faith in Bell's ability to keep service running during a power failure, then that person should seek another provider. However, I'm not certain any provider is doing any better. On that, just had a guy from Cogeco visit me and offer a lot better for a lot less. Need to log out of here now as I need to visit the Cogeco site!!

[Pups]

Hi.

I have a stupid question.   Why are you still installing the Home Hub 3000,  after 2021, when you are no longer providing replacement batteries, as mine was installed after 2021.

[Vanadiel]

There's no such thing as a stupid question. Reason why is because of the capabilities of the equipment in your area. Some equipment is not compatible with the home hub 4000, therefore you get the home hub 3000 which is compatible.

[Be222]

I have the modem 3000. I opened the back and there is no battery? Should there be one. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

The Home Hub 3000 no longer includes a battery backup.

As of May 16, 2021, Bell stopped offering the Home Hub 3000 backup battery.

To maintain phone service during a power outage, you can still purchase a battery backup from various retailers who sell electronics and related devices, such as Staples, Amazon or Best Buy.

Stay connected during a power outage (bell.ca)

Thank you reaching out to the Bell Community Forum.

Take care.

[Jamccoll]

Not any more. They were provided when the 3000 first  came out. You used to be able to buy them from Bell for $ 31.00 but I doubt if that is still available. I lost track mine during on of  Bells frequent  network outages

[Watch me]

I have a Generac backup system for my home but when a power interruption occurs, there is a very brief interruption during the transfer and the 3000 stops and it has to reboot which takes several minutes which can be annoying. Is there an off-line UPS solution that anyone knows of, and if so, what?  I appreciate any information that you can provide. 

[MartinDesjardins]

https://www.canada-laptop-battery.com/sagemcom-b5566-laptops-battery-185244.html#

[FreeSpirit]

I don't understand why anyone who is still paying for a Bell home phone service should have to worry about the expense of purchasing a battery backup in the first place?

I kept the house phone connected so I wouldn't have to worry about that?

I wasn't informed that my house phone would have to be plugged into the modem? It was two days later before I realized that none of my house phones were connected? 

That's not right? Why would I bother to keep the house phone if it's going to be useless in a power outage anyway?