Bell Internet Order Status Still 'In Progress' After Self-Installation – Should I Contact Customer Service?

[ibyei]

Why does my Bell Internet order still show as 'order in progress' on the website, even though I completed the self-installation with the MyBell app yesterday and everything is working fine? The website is asking to complete the self-installation, but I already did. Should I call Bell customer service, or will it update automatically?

[WelshTerrier · Accepted solution]

Good Day.

I am just checking in this morning to see if you are still experiencing any issues with the activation of your Bell Internet.

Is so, please review the instructions that I have included: Bell Internet Self-install

Should you require any further assistance after completing the self-install steps from above, please call Bell Internet tech support at: 1 866 310-BELL (2355)

Take care.

[ibyei]

I did all the steps shown in step by step video, and I am using the internet. But the problem is my order status is still “ in process”. I am using the internet so the order status should be “completed” or something like that. Does it take time to update the order status? 

[ibyei]

The process is not smooth honestly. MyBell app shows my total usage is 0 whereas the “Bell wifi” app shows the actual amount of uses. Also how my order is still “in progress” when I am already using the internet. It should be synced all together. Giving me headaches, nothing else. Very confusing 

[BellPatricia · Accepted solution]

Hey there @ibyei 

Welcome to the Bell Community 🙂

It can take a few business days after your service is activated for all information to be available via MyBell. Keep an eye on your MyBell profile, and let us know if you are still having any trouble.

@BellPatricia