Bell Wifi APP not accepting login info

boomer
Contributor

I jus signed up with Bell about a week ago and downloaded the Bell Wifi app. However it will not allow me to login. I’m using same credentials as I use with MyBell APP which I can log into but no luck. Even tried to reset password (forgot password option) and I still can’t login and therefore not install a pod. What am I missing?

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Hi @Richieb23 @2Eh_J 
Thank you for your post's and welcome to the Community.
We wanted to check in to see if you're still experiencing issues when attempting to login to the Wi-Fi app?
Looking forward to hearing back.

Hey Nick, as of 9 am this morning it is still inaccessible. No account found on Plume...

Any help would be great. 

Rich

Hi @Richieb23 
Thank you for confirming. We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private messageOpens in a new tab or window

Yes, still not working today

Hi @2Eh_J 
We'd like to have this looked closer into and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private messageOpens in a new tab or window

FYI - I was just able to log into the Wi-Fi app. Not on my network atm but at least I got in. 

Im also back up and running, looks all good

IMG_3491.jpeg

BellNick
Moderator

Hi there @2Eh_J @Richieb23 @Samm 
I can now confirm this issue has been resolved and we appreciate you bringing it to our attention.

Hello, I am having same issue, can you help?

Good day @Hollamideh,

Thank you for reaching out to the Bell community 🙂

Since you posted have you gained access to the Bell Wi-Fi app? Keep us posted, we are here to help if you are still having any trouble. 

@BellPatricia 

CaPeRKiNG77
Contributor

The Bell Wifi App is not working the way it should IMHO... I really DISLIKE trying to get logged in on a GREAT DAY let alone the daily routine of the same   Bi-WEEKLY Issues with that APP from getting logged in to the lack of Network Management options such as individual management and setup for the GigaHub to assign specific LOCAL IP addresses while still utilizing DHCP for any device not manually added in the router using a Brower. The Bell WiFi app has not been allowing me to do that within the App. Then there's  the lack of decent support when it comes to ANY APP. I literally ARGUED WITH A SUPPORT AGENT who INSISTED to the point he cussed me out for me telling him I DID NOT HAVE ANY NEED FOR A FibeTV STB (who they kidding? it's a flipping router that runs the FIBETV App) I HAVE NEVER HAD IT INSTALLED IN MY HOME because I use the FibeTV APP for my TV which is WHAT I WAS TOLD WAS NOT POSSIBLE TO DO IT THAT WAY WITHOUT THE STB setup. That was the first problem I really had and it has increased since then.

And I WAS RIGHT ALL ALONG with the way I watch FibeTV. No useless extra router needed for just watching the hockey games. That Box is sitting in my junk space right at this moment... That's where I put it when it arrived and it will stay there. I'm not gonna be using the GigaHub as Bell wants me to either.... I'm gonna be getting myself a nice new WiFi and Network Management Device that is customizable and will be handling the Lan options for the foreseeable future and the GigaHub will be used as an Access Point for Internet Access ONLY for the new Device I get myself for Xmas. Jesus I can do 7t ALL IN A VM and run it from my desktop if I was so inclined. Why is that GigaHub not working on a similar level? I STILL HAVEN'T BEEN ABLE TO GO FOR 5 Days without login issues in the Bell WiFi app. Make it easier for everyone and have the login info match the GigaHub/Internet login creds and NOT THE Bell Canada MyBell login or the MyAccount login with Bell Aliant. See how it is easy to confuse a person who has NO IDEA HOW TO send email let alone a login that is hardly working UNLESS YOU HAVE SET UP YOUR DEVICE with a  custom name for the network to recognize. That was the first problem I had to fix myself due to Abysmal support for logging in the app.