Can I change the Home Hub 4000 IP address

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BGIYYZ
Contributor

‎07-05-2022 04:47 PM - last edited on ‎12-18-2024 11:39 AM by

Hi everyone,

I recently got fibre optic internet and am loving the speed.  My question is, is there a reason that Bell uses 192.168.2.1 as the modem's address?  As opposed to the very common 192.168.1.1.  I'm not a networking expert, but before switching to Bell, I had a home network that was working just fine.  As soon as the Home Hub came in, many things stopped seeing each other.  One video streaming device in particular.

Maybe my problems have nothing to do with the IP address, but I can't help but think this might be the source of my problems.

Can I switch the modem to be 192.168.1.1 and all the DHCP assignments be 192.168.1.xx without causing problems for my internet connection?

Thanks.

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ZaneP
Community All-Star
Community All-Star

‎07-05-2022 05:56 PM

Hi @BGIYYZ ,

You can change the IP address range, but be cautious.

It may be preferable to sort out what's going on with the video streaming device, before messing with the network IP address settings. I assume the video device isn't getting an IP address from the DHCP server? Is it an older model of an IP-based camera?

If you give us more information maybe there's a solution. 

Cheers,

ZaneP

I'm not a Bell employee, just a customer

 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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ZaneP
Community All-Star
Community All-Star

‎07-05-2022 05:56 PM

Hi @BGIYYZ ,

You can change the IP address range, but be cautious.

It may be preferable to sort out what's going on with the video streaming device, before messing with the network IP address settings. I assume the video device isn't getting an IP address from the DHCP server? Is it an older model of an IP-based camera?

If you give us more information maybe there's a solution. 

Cheers,

ZaneP

I'm not a Bell employee, just a customer

 

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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Paladin
Regular Contributor II

‎07-07-2022 09:00 PM

I recently got fibre optic internet and am loving the speed.  My question is, is there a reason that Bell uses 192.168.2.1 as the modem's address?  As opposed to the very common 192.168.1.1.  I'm not a networking expert, but before switching to Bell, I had a home network that was working just fine. 

I can't talk about older models but at least for the HH3000 the GPON SFP that lets it connect to the fiber network is in 192.168.1.0/24, my guess is that they wanted the modem and the GPON SFP to be in two different subnets...

That being said, I believe Bell put URLs that refer to the modem interface (regardless of model) in some of their help pages so once they decided on a specific IP for the modem for, let's say the HH1000, it's easier to keep the same IP for newer models instead of asking people to click on different links depending on the modem they are using...

 

As soon as the Home Hub came in, many things stopped seeing each other.  One video streaming device in particular.

Did you give it a static IP address in 192.168.1.0/24?

(and I am not talking of a DHCP static lease)

If you did and let your other devices get their IP from the HH4000 DHCP server they are no longer in the same subnet.

Maybe my problems have nothing to do with the IP address, but I can't help but think this might be the source of my problems.

Chances are it is... The devices which cannot see each other are most likely in a different IP range or with a different subnet mask (for example 255.255.255.0).

Can I switch the modem to be 192.168.1.1 and all the DHCP assignments be 192.168.1.xx without causing problems for my internet connection?

You most likely can but if you intend to use the HH4000 as your sole router I would suggest you keep its original IP range. The HH4000 seems to be protective of certain IP ranges (for example the DHCP pool cannot begin before 10) the reasons to make it use 192.168.2.0/24 instead of 192.168.1.0 might be more than just legacy reasons...

I personally use IP ranges outside 192.168.0.0/16 on my internal network as I use a separate router but if I was using the HH4000 as my sole router I would keep its configuration as close to the default one as possible..

Good luck and have a nice day!