Can i use my own router with Bell 5g wireless home internet

[cylon]

Can i use my own router with Bell 5g wireless home internet.

i just want to plug the ethernet cable coming from dish via POE injector, into my own router. I can do this with Rogers 5g dish which is sitting along side the new Bell dish.

Tech support say no, and i doubt their answer, 

[BellPatricia · Accepted solution]

Good afternoon @cylon, thanks for your post and welcome to the Bell Community 🙂

Great question! Unlike Bell Internet, Wireless home internet (WHI) does not use PPPoE.

You can choose to add your own router, but it will most likely only work with a double NAT configuration.

I noticed some discussions online about others using routers that allow VLAN 35 in order to take the Home Hub 2000 out of the equation, but I could not find anything conclusive.

Hope this helps, and I look forward to hearing about how everything works out.
- Patricia

[cylon]

Thanks so much for the reply Patricia. This is what I was led to believe a few weeks ago when I first made inquiries. It was also a condition of sale. Unfortunately, after repeated calls this weekend, the Bell technical folks say it will absolutely not work without the Bell modem. This is contrary to Rogers, Starlink, Xplornet etc. I have Rogers 5g and took out their modem immediately and simply plug the ethernet cable into my Deco Mesh system. So now Bell is coming this week to remove the whole thing off my roof etc. Really too bad. 

[WHM]

Hi, I’ve got an ASUS AC5300 router that I’m trying to connect via a public IP address (so I can VPN into it remotely).  I’ve got its WAN port plugged into one of the LAN ports on my Home Hub 2000, and I have the ASUS set to use PPPoE with my Bell “b1” user name and the password that gets me logged into my Bell account on the Web.  I’m on Bell’s “wireless internet”, which is their service for remote areas that don’t have wired connections available. It’s the service that has an antenna dish that looks similar to a small satellite dish (but it’s pointed at a tower in my area).  The ASUS never gets an internet connection.  This is what I find in the ASUS log file:

May 5 05:27:43 rc_service: httpd 526:notify_rc restart_wan_if 0;restart_stubby
May 5 05:27:43 pppd[26747]: Unable to complete PPPoE Discovery
May 5 05:27:46 wan: [wan0_hwaddr] == [XX:XX:XX:XX:XX:XX]
May 5 05:27:46 pppd[26904]: pppd 2.4.7 started by admin, uid 0
May 5 05:27:48 miniupnpd[731]: SendNATPMPPublicAddressChangeNotification: cannot get public IP address, stopping
May 5 05:27:48 dhcp client: bound 192.168.2.XXX/255.255.XXX.X via 192.168.2.1 for 259200 seconds.
May 5 05:28:21 pppd[26904]: Timeout waiting for PADO packets

If I leave it going I continue to accrue the “Timeout waiting for PADO packets” message.  I know the date and time are wrong on the ASUS… it can’t get to a time server because it isn’t getting an internet connection.  During the course of my trials I’ve rebooted both the HH2000 and the ASUS several times.

There are a few fields that I can tweak on the ASUS router’s PPPoE configuration page, but so far nothing I’ve tried has worked.  Is there any documentation available that spells out exactly what the settings need to be for this to work on Bell’s system?

[WHM]

I have Bell’s Wireless Internet at my home.  This is the service for rural areas that don’t have wired connections available.  It uses an antenna that looks similar to a satellite dish, but it’s pointing at a Bell tower.  This service is NOT via a cell phone hotspot, but I think it still falls under the Bell Mobility umbrella within their company.  My Bell modem is a Home Hub 2000.  I need to get an external IP address so I can tunnel into my home’s network remotely, so I’ve hooked up my own router to one of the HH2000 LAN ports and configured my router to use PPPoE.  I’m using my “b1” user name and the password that I use to log into my account on Bell’s website, but my router isn’t getting an internet connection.

I’ve talked to numerous people at Bell support, and one told me my “b1” password is NOT the same as the one I use to log into the Bell website.  Another told me that Wireless Internet customers do not get a “b1” user name and password, so I can’t get a PPPoE connection.

The people I’ve been talking to on the phone don’t seem to really understand the idea of an external IP address on my router, so I’m not sure I totally believe everything they’re telling me.

Does anyone on this forum know if Wireless Internet users can use PPPoE to get an external IP address for their third party router?  If not, are there any other options?  I’ve tried plugging my router directly into the ethernet cable coming from the dish antenna, but they seem to block connections other than through their own HH2000.