Can’t connect Bluetooth on new bell wifi pod

[talbot]

Hey y'all wondering if anyone had this problem. Just got a bell Wi-Fi pod in the mail to extend the Wi-Fi reach to the back of the house (I have a long home and the modem is at the front). I've got the bell Wi-Fi app. Bluetooth is on.

All you're supposed to do is plug it in - wait for the Bluetooth to connect and follow the prompts in the bell app.

Well no matter how many times I try the thing won't attempt to connect to my phone. I'm running an iPhone 14pro max. I know Bluetooth works cause it's connected to my watch and worked on my motorcycle no probler earlier today. I've also done this Bluetooth method with other devices like home security cameras. I've tried plugging unplugging, resetting my phone. I've clicked on the search for pods in the app before and after plugging it in. I've tried plugging it in via Ethernet and moving it to right beside the modem just incase that was the issue, just various attempts at the obvious fixes. And it just doesn't connect to Bluetooth even if I wait several minutes. The pod has a white light that turns on and flashes on and off and every few minutes a fan starts running then turns off.

Anyone know what I'm doing wrong here or what's going?

I’ve also connected it to the modem and it just shows up as another device like my Xbox or phone and I can’t set it up that way. 
I’m also holding the devices practically on the pod so Bluetooth distance shouldn’t be a factor. 

[Pfan53]

Yes I followed the guide.  Both pods are about 20 feet from the router in order to provide whole home coverage.

[Vanadiel]

Try moving 1 as close as possible to the hub.

[Pfan53]

Done.  I deleted and am trying to re-add the pod.  

[Pfan53]

Restarted the wifi app and successfully added the pod which is now 3’ from router.  Still not on line.  Do yu know how the pod connects?  Does it use the Bell default Wi-Fi name?  I ask because I renamed my network and am wondering if that is the cause of the problem.

[Vanadiel]

It should connect once it's found. But apparently they have to be registered, that's why I asked and they were.

So it's odd it would not come online.

[Pfan53 · Accepted solution]

Well bit of a long story but the tech ended up configuring my Wi-Fi with separate 2.4 and 5 GHz ones.  The pods came on line.  Do you have your network configured this way with separate SSIDs?

[Vanadiel]

no, I don't use pods or the home hub. I use my own equipment.

However, I have read some threads were certain devices have issues connecting if both bands are under a single SSID. In that case, splitting them up in 2 separate SSID's fixes that issue.

Glad you got it working.

[Cwicker]

My brand new bell pods can’t connect to my Bluetooth and my bell wifi can’t locate them

[BellPatricia]

Hi @Cwicker ,

Welcome to the Bell Community 🙂

We'd like to take a closer look so we have send you a private message.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia 

[DanielBurla]

hello

I’ve having issues with network optimization for a while. Bell already reset my configure, changed the modem and pods and same issue persists. The date of optimization is in the year of 1969, and my pods never get connected. Has anyone seen this before?

Thanks 

 

 

[BellPatricia]

Hi there @DanielBurla,

Thank you for reaching out to the Bell Community.

We're here to help. Can you share exactly what happens when you try to connect the Bell Wi-Fi pods (e.g. Do you get an error message)? 

What type of device are you using with the Bell Wi-Fi app?

@BellPatricia 

[Kvboor]

I have the same issue. This is my third pod and the first two months ago connected fine. Can’t get this third one to connect.

[BellNick]

Hi there @Kvboor 
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[PizzaIsYummy]

Having the exact same issue. So I should just wait until tomorrow for bell to associate its serial number with my account?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Bell Wi-Fi pods continuously optimize your network based on when and where your devices access the Internet in your home. This helps ensure they always get the strongest signal. After installing a pod, or any time you unplug them, it may take up to 24 hours to complete the optimization process.

Can you share exactly what happens when you try to connect the Bell Wi-Fi pods?

If after 24 hours you are still unable to connect your Wi-Fi pods, please call Bell Internet technical support to confirm the pods have been activated & added to your account. Bell Internet tech support:  1 866 310-BELL (2355)

Please reference the following web link for additional assistance.

Bell Whole Home Wi-Fi pods

Let us know if you need additional help.

Take care.