Cannot Access Wi-Fi Advanced Settings on Hub 4000

[rjpotter]

I have tried a billion times to turn this setting off to access the Advanced WiFi settings on my router.    I need to troubleshoot connectivity issues with one of my devices.   I try turning off, then saving, and nothing happens.  It hangs for a bit, sometimes even reboots the router.   But this setting never changes, and no access to advanced setting.   

[BellPatricia]

Good day @rjpotter,

Welcome to the Bell Community, and thank you for reaching out.

Can you share when you first notice this issue occur?

What type of browser are you accessing the modem GUI on, and are you able to test on a different browser just to see if the same thing happens?

Please keep the Community posted,

- Patricia

[rjpotter · Accepted solution]

Factory reset did the trick.  I was hoping to avoid, but surprised that it was pretty painless process.  I didn't have to reconfigure anything afterwards.

[kri]

I'm having the exact issue. I've been using an eero mesh system hardwired to my HH3000 with Wifi on the HH3000 turned off and it's been perfect for years. My internet went down last week so I rebooted my HH3000 which solved the issue, but now the HH3000 is broadcasting WIFI again, and there is no way to turn it off. In 'manage my wifi' when I click on it, it loads and then cancels out. I've tried via different browers (safari, chrome, etc) over 3 different computers with the same issue. When I access it via mobile, I can access the 'manage my wifi' screen but there is no option to disable the wifi via mobile view, and when I switch it to the desktop view I have the same issue of not being able to load up the interface. There is no way for me to get the screen to show up to deactivate the wifi. My hardwired speeds as read from the eero have now gone from just under 1gb/s (as it should) to just under 700mb/s.

[BellPatricia]

Good day @kri,

Thank you for reaching out to the Bell Community.

We recommend a factory reset of your modem as @rjpotter suggested above.

For a step by step check out How to reset my Home Hub 3000 modem to factory settings 

Let the Community know if you are still having trouble afterwards.

- Patricia

[kri]

Hello, unfortunately this did not work. After factory resetting it twice, I’m having the same issue. I can’t even get the manage my wifi box to pop up to see the interface and toggle on off bottom for the wifi. Every other feature pops up when clicked on (like speed test, etc) but the manage my wifi is the only one where I can’t load it, I just get a grey screen and spinning wheel before it asks for password again and goes through the same process over and over.

During factory reset the HH3000 seems to get stuck on the welcome screen and triggers a reset 3 times and then on the 4th reboot it goes through and connect to the internet. Perhaps my HH3000 is now defective?

[964nitin]

I’m in the same boat, Kri - I no longer see an option to turn off the HH3000 wifi radio. I am also using an eero mesh network and having both radio signals transmit is degrading network performance. Attached a screenshot of my modem’s admin page. Even under Manage my Wifi, there is no longer a button to turn off the radio. 

 

[kri]

Unfortunately your screenshot attachment doesn’t appear to have uploaded successfully.

It sounds like while I’m unable to even load manage my wifi, you’re able too but the button to turn off wifi is no longer there?

This is super unfortunate as the setup I’ve had for years has been great until now. I spent hours the other day trying a bunch of things to no avail. Including disconnecting and unplugging the eero network and rebooting the HH3000. Nothing. 

[BellNick]

Hi there @964nitin @kri
Thank you for your posts.
We would recommend accessing the modem GUI while directly connected to the modem via ethernet to see if it allows you to make the changes. If not, we would recommend a modem reboot and if that does not work, a factory reset of the modem. 
Looking forward to hearing back how that goes.