Cannot access USB drive connected to my Home Hub 3000/Giga Hub

[stillyy4u]

Folks,

Despite initially being able to access the USB drive connected to my Home Hub 3000 router, I am no longer able, as confirmed via the following exception I'm now receiving:

About a month ago, I did install Norton 360 but I'm not sure that it what's behind the behavioural change.  I've tried disabling Norton but that hasn't altered my outcome.

Any suggestions would be most appreciated...thx!

Regards,

stillyy4u

[BellPatricia]

Hey there @stillyy4u, thanks for your post and welcome to the Bell Community 🙂

Can you try typing \\192.168.2.1 into the address bar of your browser and see if you have access?

Let us know how everything goes.

- Patricia

[stillyy4u]

Hi Patricia,

I can access the HH3000 admin portal without issue so whatever's causing my USB access issue has not yet affected access to the portal.

What next?

Regards,

stillyy4u

[BellPatricia]

Thanks for testing that out for us @stillyy4u.
Is the USB drive working when you have it connected directly to your computer?
- Patricia

[stillyy4u]

Hi Patricia,

Yes, I've no problem accessing the USB drive directly from any other computer on my network.

Regards,

stillyy4u

[BellPatricia]

Hey @stillyy4u. Since the USB drive is working on other computers it seems possible the issue lies with the computer that you recently installed Norton Anti-Virus on.

We recommend checking the Advanced sharing settings & the Network and sharing Centre to see if your Wi-Fi connection/network is set to public or private, and also confirm that the network discovery is set properly.

Check out the images below for a closer look at the settings.

Keep the Community posted,

- Patricia

[stillyy4u]

Hey Patricia,

I suspect your capture came from a Windows 10 machine; here are the equivalent settings from my Windows 11 environment...

Any concerns here?

...stillyy4u

[BellPatricia · Accepted solution]

Hey there @stillyy4u, yes everything looks good there.
Our best recommendation at this point would be to check for your USB in the network drive to see if anything comes up.

Keep us posted on how everything is going.
- Patricia

[stillyy4u · Accepted solution]

Hey Patricia,

Okay, despite MANY recent attempts at mapping a local drive to the thumb drive plugged into the HH3000 -- all of which have failed (hence the reason for raising this post) -- this time, it worked -- AGAIN!

Sadly, much like the inexplicable reason as to why this access mysteriously stopped working earlier, I cannot explain why it's now working again, as I've not applied any recent changes since implementing Norton A/V; that said, I have applied some O/S-related updates so not sure if that's made a difference.

In any event, as I'm not one to look a gift horse in the mouth, I'm just happy I'm back in business!

Thank you for your assistance in working with me on this concern.  It was very much appreciated!

...stillyy4u

[Weimin]

I followed the steps from Bell site to connect to a USB drive (\\mynetwork) with Bell Giga Hub, but it has got an error. from Windows 10 desktop PC: 'Windows cannot access \\mynetwork'. Someone could help to resolve this issue? Thanks!

[Colint430]

has there been anything else discovered on how to resolve this issue? my computer recently updated to windows 11 and now i am getting this exact same message @stillyy4u was getting when trying to access his network drives. i can access \\mynetwork but nothing that is plugged into it. i just updated everything i could as far as windows updates but im still getting the error

[BellPatricia]

Good afternoon @Colint430,
Welcome to the Bell Community.
Can you confirm if the USB drive is working when you have it connected directly to your computer?
Please also test out the different tips that we posted in the thread above, and let the Community know how everything is going.
- Patricia

[RBORRELL]

Microsoft has removed support for SMB1 which is how PCs find the USB drive.  Is Bell going to issue a patch for the routers to be seen with non-SMB1 devices?  

[Vanadiel · Accepted solution]

If it is SMB1 related, you can enable SMB1 again: https://www.youtube.com/watch?v=gSIS18c0UyY

However, be aware of the security risks associated with SMB1 protocol.

[Old Physicist]

I have connected a 1TB (actually tried two different drives) to the Home Hub 3000 USB port, hoping to use it as a network visible drive; tried both USB ports. The drive shows in the router management app fine. According to all Bell instructions, all I need to do then is access \\mynetwork through File Explorer and I should see the drive. Absolutely no way does this work. I get a pop-up windows stating "Windows cannot access \\mynetwork, with error code 0x80004005. Following suggestions from various users, I have activated SMB 1.0/CIFS File Sharing Support (Automatic Renewal, Cline, and Server) in various combinations — all with no success. It doesn't appear anywhere in File Explorer, including under "Network", although I can see all my printers, etc.

Using Windows 11 24H2; Intel Ethernet I219-V; Bell Home Hub 3000

Extremely frustrating. Is there an issue with Windows 11? or what? Any help really appreciated.