Hoping someone can help me out. I've spent a lot of time with Bell technical support and we don't seem to be getting anywhere. They recently upgraded me from a Hub 4000 to a GigaHub to try to solve my problems but they still persist. Here's what going on:
Problem 1: My Kindle e-reader cannot login to the wifi. I get a message after I login to the wifi that I need to login a second time. That results in an error message in the Kindle's internet browser that, either "the network is a captive portal and captive portals are not supported," or "Oops! To access the Internet using this connection you need a subscription to Fibe internet. (this a https://wgp.bell.ca/ url)"
Problem 2: For some websites on our PC computers we get a Bell Screen that reads "Oops! To access the Internet using this connection you need a subscription to Fibe internet. (this a https://wgp.bell.ca/ url)" Other websites work from and there is no obvious problem with the wifi network but the PC shows connect to the network, but no internet access... except there is internet access. Note, this does not happen on my MacBook. That computer seems to access the network fine.
Problem 3: iMessage on our iPhones get's logged out a few times a day if we're on the wifi network. If I turn wifi off it's fine and I do not have this problem on other networks.
Bell claims that everything is working fine as far as they can see. We've done done all the standard diagnostics, restarts, resets, etc. They sent me a new Hub 4000 which didn't solve the problem. Then they tried a GigaHub and the problem still persists. My sense is that something is wrong as it relates to being authenticated by Bell.
