Capturing "Chatbot Text" between myself and a Bell Agent

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Moto2023
Contributor III

‎11-17-2025 05:07 PM

Monday, Nov 17/25 @ 3:45pm, I had chatbot text conversation betw myself and a Bell Agent. Unfortunately, I was unable to capture the text, before or after, the text conversation ended.

If Bell does not currently offer this feature (text capture), then I would like to offer this as 'Feedback for Improvement'.

Background ...

The Bell WiFi App (WiFi checkup) detected a signal problem between Bell and my house and suggested that I needed further assistance. I was directed to a chatbot to ask my question and interface with an agent. The agent did a full diagnostics on my services, found the problem (BRAS), identified it, and corrected it; all of which was documented in the text conversation.

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WelshTerrier
Community All-Star
Community All-Star

‎11-18-2025 06:08 AM

Good Day & Welcome.

When accessing Bell online Chat support, if you wish to capture the Chat transcript text, please follow these instructions before you close your Chat window.

  1. Select > Options ... (the top right corner of Chat window).
  2. Select > Download transcript.
  3. The Bell Chat transcript will download to your computer as a PDF file into your down folder location
  4. To access the Bell Chat transcript, go to your download folder and open the saved PDF file.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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WelshTerrier
Community All-Star
Community All-Star

‎11-18-2025 06:08 AM

Good Day & Welcome.

When accessing Bell online Chat support, if you wish to capture the Chat transcript text, please follow these instructions before you close your Chat window.

  1. Select > Options ... (the top right corner of Chat window).
  2. Select > Download transcript.
  3. The Bell Chat transcript will download to your computer as a PDF file into your down folder location
  4. To access the Bell Chat transcript, go to your download folder and open the saved PDF file.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.