Cleanup/move outside wire and equipment repair

[KDC]

How do I get Bell to clean this fallen cable up?

[UserUnknown]

Hi,

So one of the neighbour on my street cut the fiber optic cable by accident on July 22, leaving my landlord and me without any internet connexion. Bell send a technician on July 24 and they did a temporary fix, which is 2 cable laying on the ground without any protection. On July 30, someone move the cable and then we lost connexion again. Bell send a technician on July 31 and he told me the line is now too short to do a fix so they need to install a new cable and send a 3rd partie to dig. I've been told that it was urgent to put me back online, so team should show up August 1st, NOTHING happen. Call bell back, I've been told team should show up August 2, NOTHING happen, call bell back, been told they'll come August 3, NOTHING, call bell back today again, been told they should show up today and to know the ETA call 1-800-268-4213 but the office is closed. So, what can I do now. Who should I reach because at this point BELL is a joke. I'm working from home and it's a real pain right now. If no one show up today again, no way I'm gonna call bell to be told we will reschedule again and nobody will show up....

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Bell is not closed today. If you were provided with a date and time for today, then I can only assume that Bell will be there.

Matters such as this cannot be resolved on the community forum. We do not have access to your account & records. I can offer up to ideas, suggestions, solutions, quick fixes, etc. with a goal of helping to solve your problem.

Did you use the Manage Your Appointment tool to book your appointment? Please check out the following:

How to use the Manage Your Appointment tool - Bell

Please call & explain the situation once again. If you are still not satisfied by all means, ask to speak to the manager. If you are still not satisfied with the response you are receiving, you can elevate the issue to a member of the Bell Management Team. How to resolve your concern (bell.ca)

Bell Wire & Cable Repair - Please call: 611 or 1 866 310-BELL (2355) or dial #611 from any Bell mobile device.

How can Bell help with wire installation and repair?

I wish I could do more for you, but there is little more I can do.

Thank you for posting your concern.

Take care

[UserUnknown]

So, a bell technician call me to tell me he'll be here in a couple of minutes without any 3rd partie team to dig.... So I told him, that a temporary line couldn't be install because of the neighbour and he said well so if there's no temporary line there'll not be any 3rd partie because they come only after a temporary line is installed. He also told me all people I've spoke to at Bell support were lying... What is this Company ....

[BellNick]

Hi there @UserUnknown 
Thank you for your post and welcome to the Community.
We wanted to check in to see if you've had a technician go out to get your service back up and running?
Looking forward to hearing back.

[UserUnknown]

Yes, he install a temporary line in the post. It took 5 technicians and about a week to get this done.

[Louisa77]

Thank you