Download speed drops

[DoubleP]

My 1 Gb download speed regularly goes down to 550 Mb, and seemed to be limited there until I restart my modem.  It stays fine for a few days, but eventually seemingly goes back to the 550 Mb limits...  restarting the modem re-established the download speed I am subscribed for...  anyone else noticed this issue?

[Vanadiel]

That would indicate an issue. Could be with the profile, or could be some other issue. I don't think it's related to congestion.

Maybe somebody from Bell can chime in and take a closer look at your specific issue.

[Vanadiel]

It should not do that. Any switches or other network equipment connected to the modem? I am assuming the PC is directly wired to the modem, and not using WiFi?

[safewayhome]

Thanks.  Still seeing the same DL speed late last night and this morning.  Appears capped around 550Mbps.

[Vanadiel]

I asked for some additional help, so we should know more in a bit.

[BellPatricia]

Hey there @safewayhome @SeanAVB & @Cheesemon,

Thanks for reaching out to the Bell Community.

We'd love to take a look at your internet profile, and have reached out to you via private message so we can gather more information.  Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia 

[safewayhome]

Just posting to say thank you to everyone that helped, I'm sorted now, getting the proper 3000Mbps download speed!

[Reacher]

I've been on 1.5/1Gb Fibe for a few years now with no issues, but since last month having issues with download speeds.  

December 2023 I noticed that the download speed tests directly on the GH4K modem were being capped at exactly 1.12Gb. I contacted support and they sent me a replacement GH4K which restored the expected download speed, but a few days later it was capped at 1.12Gb again.

Contacted support again end of Dec, they agreed something was wrong and promised to escalate to a support specialist but never got a follow-up. Contacted support again early Jan, they escalated me to a support specialist but he said the guy that could fix it was out that day, and he would contact me tomorrow. But again there's been no follow-up and that was 2 weeks ago.

@BellPatricia @Bell_Dom would very much appreciate your help in getting this issue sorted out please. 

Thanks!

Red box indicates the day we replaced the GH4K.

[BellNick]

Hi there @Reacher 
Thank you for your post and welcome to the Community.
We'd like to have this looked into closer and have sent you a private message. 
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[Reacher]

Hi @BellNick @BellPatricia , 

Thanks for the follow-up. I replied to your PM a few days ago with the info you asked for. 

Any update on this from your side?

[BellPatricia]

Hey @Reacher 🙂

We have just replied to your PM, and hope to hear back from you soon.

- Patricia 

[Reacher]

Hi @BellPatricia 🙂

Speed profile is back to normal. Thank you so much! 😊

[Bob]

I am currently getting at most 50-60 mbps download and upload speed on all my devices. I am currently planned for 1.5gbps and not too long ago, it was working okay receiving at most 200-300 mbps. I have rebooted and restarted the modem multiple times and even ran a speed test on it only to show me that the internet speed is 62mbps. Does bell have me on the wrong plan? Or is it my modem? 

[Vanadiel]

Perform a speed test from within the modem, to see if that portion works correctly or not.

It should show your plan speed.

Modem speed test 

[Ragepaw]

Every month, at the end of the month, since I moved into this house last April, my line speed drops from 3Gb to 1.72.

It's exact, and clockwork. Every month I call in to get it fixed, and they tell me it won't happen again.

It is not equipment in my house, I can unhook everything and the tech can test it from the modem and the problem is there. The modem has been replaced. The line has been tested.

Every... month....

[dks]

Thank you for your comment. Have you attempted to use the Virtual Repair Tool when this issue occurs? Does it make a difference? Can you see the issue with a modem speed test (not an external or computer speed test)? If so and the problem continues, it suggests a deeper issue for Bell to resolve.