Download speed drops

[DoubleP]

My 1 Gb download speed regularly goes down to 550 Mb, and seemed to be limited there until I restart my modem.  It stays fine for a few days, but eventually seemingly goes back to the 550 Mb limits...  restarting the modem re-established the download speed I am subscribed for...  anyone else noticed this issue?

[Vanadiel]

If you live near a dense populated area it's possible others have added WiFi points, and they might affect your WiFi signal strength a bit.

Just something else to look at.

[alim]

Hi,

I have an issue with my internet download speed being throttled to 64mbps. Although I can resolve it temporarily by rebooting the modem, I don't want to have to keep doing the workaround every time the issue pops up every few days/week.

Reading online, it seems to be a known issue and one older post suggested to post to dslreports, however I don't think that site is monitored anymore. Posting here to see if it gets any traction.

[BellNick]

Hi there @alim 
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[surgeonkerosene]

I have since checked - the ethernet works connected to the modem for acceptable speeds. I moved the Gigahub closer to the door of the room next to the one my laptop is in, and while the speeds are closer to 700mb downloading, it's still not hitting 1gb.
As a reminder, my homehub -was- reaching 1gb speeds when it was my modem, so I'm not sure why on my 3gb plan, this new Gigahub isn't hitting that speed even at a closer range? Considering downgrading my plan at this point, I can't really keep going back and forth with phone and community support for something that seems like it should work fine from the start.

[BellNick]

Hi there @surgeonkerosene 
Are you able to share what speeds you are receiving through ethernet connection and which ethernet port on the modem you are using (LAN 1, 2.. or the 10GB port)?
Are you able to share which modem you had prior to the Gigahub?
Looking forward to hearing back.

[Wocky123]

Hi there; I am a new user and a new Bell Fibe Internet customer in Toronto and I am experiencing a similar issue.

I have the 3GB service available and subscribed to this. They gave me a Giga Hub 4000 and I was getting the subscribed speeds (3gb down, 3gb up) for the first week or so, and was very happy with the service.

Then I checked about a week ago and the download speed seems to have been throttled at 1.7gb. The upload speed remained at 3gb which is odd, so it's not a cable problem, I think.

I power cycled the modem, and after a couple of tries - 30 seconds off - the download speed came back for a couple of days. now its back down to 1.7gb. Again the upload speed was constant at 3gb. See the last 4 tests below.

Am I going to have to reset the modem constantly to get the subscribed speed or is there a permanent fix for this? What is causing this drop in download speed?

I am more than a little annoyed at this problem. Thanks in advance for your help.

[BellNick]

Hi there @Wocky123  
Thank you for your post and welcome to the Community.
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[Wocky123]

Thank you for your reply. I have sent you a PM hopefully you get it as I am learning how to navigate this forum.

I used the self repair tool this morning and it reset my modem, and once again my download speed was restored to what it should be:

I will keep monitoring this and call tech support if it continues. In the mean time if you or anyone knows what is causing this, please let me know!!

I am doing nothing special with my modem and did not change any settings. I am using the WIFI function and 2 pods for my house. I have a few connected LAN lines using a 2.5gb switch fed by the 10gb modem port.

Getting great service overall but would like to fix this issue. Thanks

[Jamesdinto]

In the last 3 months, I have had to call tech support 12 times (!) to fix my internet speed. It regularly drops to a tiny 6-12 mbps download speed and a high upload speed. Tech support has replaced the modem twice. They are able to update the line profile which fixes it and say it’s fixed permanently now but it never “sticks”. It’s a great service when it works but it can no longer get reliable service. I have had bell for many years but the last three months have been terrible. My only option is to switch to Rogers it’s seems. Unless someone here has a suggestion/solution. 

[Vanadiel]

Usually someone from Bell will pick up on this message, likely on Monday, and be able to fix this more permanently for you.

[dks]

Yes, this requires a profile reset, I believe, which only Bell can do. You might try the Virtual Repair Tool from the web page or MyBell app to see if that makes a difference. https://support.bell.ca/Troubleshooting_tools_and_Help/Internet 

[PBrault]

Every night now from 8pm my internet service drops to 15mbps from 1gig during the day.  I have spoken to Bell techs that say it's a problem with my modem and are sending a new one but that makes no sense since during the day there are no issues and the slow speeds ate only at night.   

Is Bell having congestion on their networks that are making their speeds dip so much?  At this point it makes no sense to keep bell as my provider.  Does anyone know what's happening?  Calling them only gets the corporate answer.

[Vanadiel]

My understanding is it has something to do with profile settings. Typically someone from Bell staff will read this message and be able to fix this for you.

They will likely respond on Monday.

[BellPatricia]

Good afternoon @Jamesdinto & @PBrault,

Welcome to the Bell Community.

We want to get a bit more information so we have sent you both a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia 

[surgeonkerosene]

Hi @BellNick 
I am actually not able to connect to ethernet as my macbook does not have an ethernet port.
Before Gigahub I had a Home Hub 4000.
Current speeds are sitting worse than before, in the same room directly in front of the modem with my macbook.

 Wi-Fi checkup tool returned this:

Honestly, I can't be on this forum every day looking for answers. Can you send a tech, or explain what I'm paying for if it's only 3gb to modem and not wifi within my apartment? It makes no sense to me and at this point I shouldn't be paying for it, it's ridiculous and it's making me want to switch to another provider.